Deborah Maloney
Summary
I am a experienced professional, with strong skills in case management, advocacy, and leadership. Adept at building collaborative relationships with multidisciplinary teams and engaging with diverse populations to achieve successful outcomes. I am known for reliability, adaptability, and results-driven approach in fast-paced environments.
My strong communication skills and attention to detail, enable me to adapt to new roles and my willingness to learn has allowed me to excel in professional situations.
I will bring a fresh perspective and strong commitment to quality and success.
Overview
14
14
years of professional experience
Work History
Foster Care Caseworker
Challenge Foster Care
07.2023 - Current
- Facilitated recruitment of potential foster families through community outreach events and information sessions.
- Streamlined case management processes, enhancing service delivery to foster families and children.
- Managed high caseloads while meeting strict documentation deadlines and state regulatory requirements.
- Conducted thorough assessments to improve placement success for foster children with personalized care plans.
- Provided ongoing support to foster families on trauma-informed care strategies, reducing placement disruptions.
- Developed strong partnerships with schools, healthcare providers, and mental health professionals to support client needs.
- Advocated for foster children by connecting them with community resources to ensure safety and well-being.
- Collaborated with multidisciplinary teams to address comprehensive needs of children in foster care.
Enrolled Nurse
Armidale Hospital - Hunter New England Health
12.2019 - Current
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed routine wound care and dressing changes on schedule.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Improved patient satisfaction ratings by delivering compassionate and personalised care.
- Implemented infection control measures that significantly reduced hospital-acquired infections.
- Collaborated with interdisciplinary teams for optimised patient treatment plans and outcomes.
- Managed patients recovering from medical or surgical procedures.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
Centre Manager
Milestones Early Learning Centre
03.2013 - 06.2023
- Oversaw recruitment, hiring, and onboarding to develop a skilled workforce aligned with centre objectives.
- Ensured compliance with company and industry standards through regular checks of facility, employee work, and service levels.
- Established performance metrics and conducted evaluations to identify improvement areas and drive growth.
- Promoted teamwork culture via effective leadership, open communication, and team-building activities.
- Managed daily operations for optimal efficiency, enhancing revenue generation and customer retention rates.
- Implemented service delivery strategies to streamline centre operations and boost customer satisfaction.
- Coordinated events and promotions, increasing foot traffic and sales revenue through targeted marketing efforts.
- Maintained accurate transaction records for transparency in financial reporting to internal stakeholders.
Retail Assistant
Angus and Coote Jewellers
09.2011 - 05.2015
- Used POS system to process sales, returns, online orders, and gift card activations.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Answered incoming calls and emails to provide product information, features and benefits.
- Compiled daily sales reports to track progress and identify areas for improvement.
Education
Diploma of Nursing - Nursing
TAFE NSW
NSW10-2021
Diploma - Early Childhood Education And Care
TAFE NSW
NSW06-2021
Certificate III - Early Childhood Education And Care
TAFE NSW
NSW11-2014
Certificate III - Business Administration
TAFE NSW
NSW11-2008
Skills
- Mandatory Reporter
- Maintaining confidentiality
- Child advocacy
- Multidisciplinary collaboration
- Effective written and verbal communication skills
- Trauma-informed training
- Problem-solving
- Time management
- Attention to detail
- Reliability
- Active listening
- Adaptability, Resilience and Flexibility
- Clinical documentation
- Interpersonal skills
- Professionalism
- Community referrals
- Case management
- Customer service
- Patience and empathy
- Payment processing
- Complaint handling
- Staffing and Rostering
- Compliance monitoring
- Staff development
- Financial reporting
- Hiring and onboarding
- Team leadership and supervision
- Performance evaluations
- Relationship building
- Payroll administration and timekeeping
- Records organisation and management
- Business management
- KPI tracking
- Recruitment
- Policy development and enforcement
- Administrative management and skills
- Quality assurance
Qualifications
- Current Working with Children's Check
- Current First Aid and CPR
- Current AHPRA Registration
Timeline
Foster Care Caseworker
Challenge Foster Care
07.2023 - Current
Enrolled Nurse
Armidale Hospital - Hunter New England Health
12.2019 - Current
Centre Manager
Milestones Early Learning Centre
03.2013 - 06.2023
Retail Assistant
Angus and Coote Jewellers
09.2011 - 05.2015
Diploma of Nursing - Nursing
TAFE NSW
Diploma - Early Childhood Education And Care
TAFE NSW
Certificate III - Early Childhood Education And Care
TAFE NSW
Certificate III - Business Administration
TAFE NSW
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