Deborah Mitchell
Brisbane,QLD
Summary
Deborah Mitchell Experience investigator utilising digital footprint with hardcopy resources to provide proof of findings. Passionate about staff development through workplace coaching and mentoring activities to create positive cohesive workplace. Working with people from differing cultures with varying religious beliefs has enriched professional life gaining awareness for tolerance.
Overview
1
1
Certification
3
3
years of post-secondary education
3
3
years of professional experience
Work History
Lifestyle Coordinator
Arcare Aged Care
Parkinson, Qld
11.2020 - Current
- Built strong relationships with members to promote health, wellness and available services.
- Conducted needs assessments or surveys to determine interest in or satisfaction with wellness and fitness programs, events or services.
- Adhered to social distancing protocols and wore mask as required.
- Monitored, tracked and reported on individual progress with wellness plans.
- Created monthly activity programs, supplied to residents; translated into several languages to support cultural diversity
- Provided religious support provided relevant clergy personnel
- Provided researches for activities
- Monitored budget, record spending
- Delivered exceptional level of service to each resident by listening to concerns and answering questions.
- Worked with Dementia residents to understand needs and provide excellent service.
- Increased resident participation by .8% in 4 months
- Provided activities for 110 residents with varying mobility; cognitive abilities; ethnic, cultural and religious ideals
Head of Department
Privium Real Estate (Sale Of Portfolio)
Underwood, Queensland
11.2018 - 03.2019
- Responsibilities/achievements:.
- Managed and directed team of 9, transitioning disengaged team member high functioning team in 4 months.
- Reviewed, created new and re-established existing policies and processes.
- Investigate potential tenants utilising social media activity; financial evidence; discrepancy issues during tenancy.
- Handled several legal investigate available evidence to support QCAT Applications contracts, insurance claims.
- Resolved complaints in alignment with company policies, practices, and legislation.
- Collaborated with Human Resources to engage new staff members and develop a plan to terminate staff members as required.
- Reinstate KPI's departmentin-line with their employment agreements and strategic alignment.
- Achieving 75% decrease to rent arrears, 65% return of signed lease agreement.
- Trained & provided professional development, offered one-on-one coaching/mentoring sessions.
- Investigate risk management & legislative compliance allegations.
- Measuring organisation's success in delivering world-class customer service.
- Conducted weekly audits of process to ensure all components of daily/weekly/monthly activities have been completed; Completed general Property Management duties as required.
- Effectively communicated requirements notated on Caretaker Agreements; to maintain their integrity.
- Achievement: Converting disengaged team to high performing team in short time frame a team which were achieving KPI’s and returning department fiscal returns in upward manner.
- Arrears had decreased from 11.5% to 1.5% and return of completed lease agreements from 20% to 75%.
Consultant - Compliance Coordinator / Pa
Deborah Mitchell
Brisbane, Queensland
08.2017 - 11.2018
- Training & professional development of team; investigate risk management & legislative compliance; change management principals.
- Collaborated with Principal to create advertisement to engage new staff members, conduct interviews and check professional references.
- Investigate and collected evidence to refute; locate support legal action provide evidence for QCAT applications.
- Acknowledged customer issues and resolved their problems quickly and efficiently.
- Actively manage and access risk adverse activities.
- Collaborated with colleagues to discuss market information and strategies.
- Conducted market research to learn of current trends and to perform sales activities accordingly.
- Conduct weekly audits of process to ensure all components of daily/weekly/monthly activities have been completed.
- Achievement: Transitioning clients through change process and with addition of higher fees with loss of .2% overall.
- Developing and assisting team to engage with confrontational public members safely, providing strategies and tech equipment to assist when out of office.
- Analysed operational information for impact on ROI, identified trends and recommended appropriate adjustments
Senior Property Manager
Minor International
Brisbane, Queensland
09.2016 - 09.2017
- Managed and directed team of 3 guiding and supporting them during transition of change.
- Designed marketing strategies to reach more potential tenants and fill empty units.
- Complete all aspects relating to tenancies from initial contact through to completion of tenancy.
- Oversaw property compliance with state & federal laws.
- Investigated applications, financial records.
- Responded to complaints, followed up after action, finalise process
- Cross-training and maintaining strong relationships with other departmental managers to ensure cohesive work environment.
- Measuring organisation's success in delivering world-class customer service; and.
- Developing highly empathetic relationships for all stakeholders and earned a reputation for exceeding service standard goals.
- Coaching and mentoring staff to achieve greater outcomes for all stakeholders.
- Achievement: Implementing policies and procedures to office with supportive documentation.
- Implementing supportive third-party companies and programs to optimise work processes.
- Reduced and controlled expenses by optimising workflow strategies.
- Established rental rates by surveying local rental rates and calculated overhead costs.
- Investigated and resolved any tenant, landlord, body corporate complaints.
- Directed property management program by determining requirements, applying use standards, planning for material equipment replacement, and implementing quality control oversight.
- Maintained building systems by working with maintenance services and supervised repairs.
- Analysed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
Education
Cert IV - Leisure & Health
InterCare
Springwood 10.2019 - 12.2020
Diploma - Workplace & Business Coaching
Open Door Group
Melbourne, VIC 03.2015 - 11.2015
No Degree - Real Estate Business Operations
IrevilOution Intelligence
Brisbane 02.2014 - 12.2014
Skills
Verbal and written communication
Organization and Time management
Relationship-Building
Planning and Coordination
Computer skills
Cultural awareness
Detail-oriented
Teamwork
Multitasking abilities
Evidence processing
Action planning
Risk Assessment
Detailed report writing
Investigation
Microsoft Office
File and data retrieval systems
Project Management
Project support
Background Checks
Training And Mentoring
Trend Monitoring
Certification
National Police Certificate
Referees
Available upon request
Timeline
Lifestyle Coordinator
Arcare Aged Care
11.2020 - Current
Cert IV - Leisure & Health
InterCare
10.2019 - 12.2020
Head of Department
Privium Real Estate (Sale Of Portfolio)
11.2018 - 03.2019
Consultant - Compliance Coordinator / Pa
Deborah Mitchell
08.2017 - 11.2018
Senior Property Manager
Minor International
09.2016 - 09.2017
Diploma - Workplace & Business Coaching
Open Door Group
03.2015 - 11.2015
No Degree - Real Estate Business Operations
IrevilOution Intelligence
02.2014 - 12.2014