Deborah Neumann
Muswellbrook,NSW
Summary
With a proven track record at Baumann Building Pty Ltd, enhancing office efficiency and improving workflow processes, leveraging skills in database administration and fostering team collaboration. Demonstrated success in reducing costs by negotiating contracts and streamlining office operations,being able to bring a blend of technical support expertise and exceptional interpersonal abilities to drive performance improvement.
Experienced insurance professional equipped to deliver outstanding results. Skilled in risk assessment, policy management, and client relations, ensuring optimal coverage solutions. Strong team collaborator with focus on adaptability and effective communication. Known for reliability and achieving targets in dynamic environments.
Hardworking Insurance Broker with more than 10 years of experience maximizing revenues by leveraging strong sales strategies and deep knowledge of available insurance products. Customer-focused salesperson with team-oriented mindset and comprehensive consumer need assessment. Supportive listener with extraordinary customer empathy.
Overview
20
20
years of professional experience
Work History
Administrative Office Manager
Baumann Building Pty Ltd
02.2020 - Current
- Created a welcoming office environment by maintaining clean, organized spaces for staff use.
- Updated reports, managed accounts, and generated reports for company database.
- Managed payroll and benefits administration to ensure accuracy and compliance with company policies.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Monitored inventory levels of office supplies, placing orders when necessary to prevent stock shortages.
- Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
- Maintained strict confidentiality of sensitive information, upholding the highest standards of professionalism at all times.
- Assisted executive management with special projects as needed to support overall business objectives.
- Fostered a positive work culture through open communication channels, promoting teamwork and collaboration among staff members.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated events and meetings, resulting in seamless execution and positive attendee experiences.
- Reduced costs by negotiating vendor contracts for office supplies and services.
- Planned and executed company events such as year-end holiday party, meetings and staff mixers to promote office morale and cohesion.
- Streamlined office processes by implementing efficient organizational systems and procedures.
- Created new employee handbook, IT policies and disaster recovery procedures.
- Completed bi-weekly payroll for 10 employees.
Insurance Broker
Ausure Insurance Solutions (NSW)
04.2015 - 02.2020
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
- Developed strong relationships with insurance carriers, allowing for more efficient claim resolution processes.
- Retained 85% of policyholders during annual renewal period.
- Handled approximately 100 outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage.
Insurance Broker & Banking Agency Manager
SunCorp Corporate Credit Union
05.2005 - 04.2015
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
- Generated referral business from satisfied customers who shared positive experiences with friends and colleagues.
- Retained 85% of policyholders during annual renewal period.
- Handled approximately 100 outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage.
Education
No Degree - Work Health & Safety General Construction Inductio
NSW Government
Safework NSW04-2024
Diploma in Insurance Broking - Diploma of Insurance Broking
The Financial Services School
Morayfield, QLD10-2009
High School Diploma -
Bundamba State High School
Bundamba, QLD12-1981
Skills
- Scheduling
- Administrative and Technical Support
- Data entry
- Performance improvement
- Office and Business administration
- Expense reporting
- Office and Staff management
- Accounts payable and receivable
- Credit and collections
- Invoice preparation
- Correspondence handling
- Database administration and Recordkeeping
- Scheduling and calendar management
- Scheduling management
- Payroll and budgeting
- Document management
- Event coordination
- Policy and procedure modification
- Organizational leadership
- Human resources management
- Workflow planning
- Office management
- Business recordkeeping
- Relationship building
- Customer satisfaction evaluation
Additional Information
I am currently employed as an Office Manager for a small local building firm. I have been able to use all skills I have built up over my experience. I have thoroughly enjoyed working in a small team, but feel it now time to broaden my skill set by working in an organisation dedicated to the community. I am looking forward to being able to work within a team to bring value and enhance the Council for the wider community
Timeline
Administrative Office Manager
Baumann Building Pty Ltd
02.2020 - Current
Insurance Broker
Ausure Insurance Solutions (NSW)
04.2015 - 02.2020
Insurance Broker & Banking Agency Manager
SunCorp Corporate Credit Union
05.2005 - 04.2015
No Degree - Work Health & Safety General Construction Inductio
NSW Government
Diploma in Insurance Broking - Diploma of Insurance Broking
The Financial Services School
High School Diploma -
Bundamba State High School
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