Deborah Nikolic
Pennington,SA
Summary
Reliable professional with a strong commitment to delivering exceptional customer service and fostering positive interactions. Proven ability to build supportive relationships that enhance client independence and satisfaction. Expertise in staff training and effective problem-solving, leading to improved client care outcomes. Flexible and dedicated team player focused on contributing to overall success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Support Worker
Five Good Friends
Pennington, SA
02.2020 - Current
- Fostered supportive relationships enhancing client independence and well-being.
- Assisted clients with daily living activities, meeting personal care needs.
- Developed supportive relationships to promote client independence and well-being.
- Coordinated transportation for clients to appointments and social events.
- Documented client progress and reported concerns to the care team.
- Educated clients on health management and community resources available.
- Participated in training sessions to improve skills and care techniques.
- Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
- Monitored client wellbeing and reported any changes or concerns to relevant staff members.
- Supported clients' social, physical and emotional needs to help integrate into local community.
- Assisted clients with personal care, such as showering and dressing.
- Tracked client behaviors, daily activities, new skills, and notable incidents for documentation purposes.
- Reported any incidents or accidents in accordance with company policy and procedure.
- Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
- Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
Store Manager
Kathmandu
Adelaide, SA
02.2013 - 02.2020
- Managed daily store operations to ensure smooth customer experiences.
- Trained and supervised sales staff on product knowledge and customer service.
- Implemented visual merchandising strategies to enhance store presentation.
- Monitored inventory levels and coordinated restocking efforts with suppliers.
- Developed staff schedules to optimize coverage during peak hours.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Conducted regular team meetings to communicate updates and best practices.
- Collaborated with regional managers on promotional events and initiatives.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Ensured compliance with safety regulations and company policies.
- Established customer service standards and monitored staff compliance.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Provided direction, expertise, and coaching to newly hired employees, equipping them with knowledge of multiple company programs.
Education
Cert3 Individual Support - Individual Support
Open Colleges
Adelaide, SA01-2019
High School Diploma -
Bombala High School
NSW11-1985
Skills
- Effective communication
- Team collaboration
- Customer service resolution
- Staff training
- Problem solving
- Daily living support
- Progress documentation
- Health education
- Behavioural management
- Care plan development
- Client assessment
Affiliations
- gardening
- cooking
- travel
- hiking
Accomplishments
- Team competitions & rewards
- Bonus every quarter
- Customer recognition
- Highest sales in Region
- recognition from Five good friends Care Teams
Certification
- driver's license
- motorbike license
- Cert 3 in individual support
- First aid
- Manual handling
- Medication assistance certificate
- Dementia Training
- CBT Certtificate
Timeline
Support Worker
Five Good Friends
02.2020 - Current
Store Manager
Kathmandu
02.2013 - 02.2020
Cert3 Individual Support - Individual Support
Open Colleges
High School Diploma -
Bombala High School
Similar Profiles
Tim GreenwoodTim Greenwood
Care Coordinator at Five Good FriendsCare Coordinator at Five Good Friends
Tracy AndersonTracy Anderson
Personal Carer at Five Good FriendsPersonal Carer at Five Good Friends
Angel ClarkeAngel Clarke
Personal Support Worker at Five Good FriendsPersonal Support Worker at Five Good Friends
Scott KellawayScott Kellaway
Prisoner Finance Mail Telephone at Department for Correctional ServicesPrisoner Finance Mail Telephone at Department for Correctional Services
Darren HaywardDarren Hayward
Operations Supervisor/Stevedore Coordinator at Flinders Logistics/AurizonOperations Supervisor/Stevedore Coordinator at Flinders Logistics/Aurizon