DEBORAH OLDS
Woollahra,NSW
Summary
With over fifteen years of customer-facing experience in luxury brands and five years in managerial roles, I am a versatile professional with expertise in sales, customer service and office administration. Proficient in Microsoft Office Suite and Xero, I bring efficiency and a switched-on work ethic to daily operations.
Known for my adaptability, hands-on approach, and rapport-building skills, I thrive in both independent and team environments. I excel in fostering positive connections with colleagues and clients and pride myself on my warm disposition. Eager to embrace new tasks and learn, I bring a proactive, growth-focused mindset to every role.
Overview
10
10
years of professional experience
1
1
Certification
Work History
RECEPTIONIST / OFFICE ALL ROUNDER
Igor MMA Academy
01.2024 - Current
- Manage office operations, including email correspondence, client database management, and administrative support for over 200 active members.
- Introduce prospective clients to gym facilities, provide comprehensive tours, explain membership options, and ensure a welcoming environment for membership sign-ups.
- Handle membership inquiries, process transactions, and maintain organized records using office/club software.
- Act as the friendly and approachable first point of contact at the front desk, providing exceptional customer service to all visitors and members.
- Conduct weekly analysis of payout reports, promptly reaching out to members falling behind on payments, and resolving any issues to ensure smooth financial operations.
- Drive sales, including merchandise, memberships, and casual visits, consistently meeting or exceeding sales targets.
ASSISTANT STORE MANAGER
Waiheke Wine Centre
06.2021 - 09.2023
- Oversaw all online communications and managed daily administrative tasks, including email inquiries, invoicing, and stock control.
- Supervised website maintenance which had an extensive online product catalogue; collaborated with Shopify, integrating various apps, and liaised with our web developer.
- Handled product procurement and inventory management, conducted rolling stocktakes with thousands of products, and ensured staff were well-informed about product details and placements.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Received stock deliveries, meticulously managed invoices, and skillfully inputted them into our POS and Xero systems.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
CELLAR DOOR MANAGER
Obsidian Wines Ltd
04.2019 - 06.2021
- Established and maintained relationships with trade clients, coordinating tastings, invoicing, and product deliveries to grow the presence of brand on island.
- Led VIP tastings and managed the Estate Foundation Wine Club, offering tailored experiences that strengthened client loyalty.
- Responsible Key holder; locked and secured establishment and conducted open and closing cash reconciliations.
- Cultivated a high-performing team by mentoring staff and instilling a commitment to exceptional service.
- Delivered exceptional customer service while managing high visitor volumes during peak tourist seasons, expertly managing tour operators, bookings and staff scheduling
Education
Certificate Level IV - Accounting & Bookkeeping
International Institute of Technology
Sydney, NSW10.2025
Graduate Certificate - Massage Therapy
International Massage School
Canguu, Indonesia12.2023
Skills
- Microsoft Office Suites
- Xero: Billing & Invoice Processing
- Booking Systems
- Canva Mailchimp (EDMs & Marketing)
- Shopify
- Vend/POS
- Data Entry
- Excellent Communication
- Time Management
- Positive Work Ethic
- Problem-Solving
- Organization skills
- Customer Service
- Data Entry
- Scheduling
- Office Administration
Certification
- Working With Children Check
- RSA (NSW Responsible Service of Alcohol)
- WSET Level 2 Certificate
- Coach for Women's Only Jiu-jitsu (NZ Tukaha)
- NSW Driver's License (Class C)
- First Aid Certification
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
RECEPTIONIST / OFFICE ALL ROUNDER
Igor MMA Academy
01.2024 - Current
ASSISTANT STORE MANAGER
Waiheke Wine Centre
06.2021 - 09.2023
CELLAR DOOR MANAGER
Obsidian Wines Ltd
04.2019 - 06.2021
Certificate Level IV - Accounting & Bookkeeping
International Institute of Technology
Graduate Certificate - Massage Therapy
International Massage School
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