Deborah Rodrigues
Sydney,NSW
Summary
Thorough Senior Analyst with over a 5-year background in AML/CTF. Excellent interpersonal, written and communication skills. Effective at completing accurate and timely investigations and reports. Talented in training, solving complex problems and making quick decision.
Overview
8
8
years of professional experience
Work History
Senior Analyst AML/CTF Ops
Commonwealth Bank of Australia, CBA
11.2021 - Current
- Conducting second level enhanced customer due diligence (ECDD) on all high risk customer escalations, including employee due diligence, PEPs, sanctioned individuals and entities
- Created dashboards to monitor and track key performance indicators.
- Prepare detailed investigation reports clearly outlining financial crime risks with reference to group risk appetites
- Provide maintain or termination recommendations on high risk customers to Business Units and other stakeholders
- Conducting quality control of ECDD cases escalated by other analysts and provide feedback and recommendations.
- Submitting internal unusual matter reports to regulatory reporting teams for SMR Submissions
- Identifying complex cases, typologies and industry trends in order to share knowledge within the team and across the division.
- Contributing to continuous improvement by providing feedback and recommendations regarding policies and procedures.
- Resolving ad-hoc queries and requests from internal stakeholders.
- Assisting training teams with delivery of new introduced single management case system
Customer Due Diligence Officer
ING Australia
10.2019 - 11.2021
- Performing customer due diligence activities relating to customer identification and verification
- Ensuring name screening is completed within a timely manner
- Conducting detailed enhanced customer due diligence assessments based on law enforcement/PEP/compliance event driven triggers.
- Escalating red flags and findings to the compliance team
- Maintaining customer data and documents in the customer database
- Daily transaction monitoring to identify potential ML/TF risks
- Assessing documents for authenticity
- Liaising with customers to obtain information for KYC requirements.
- Ensuring compliance with CRS/FATCA reporting requirements
- Complying with local and head office policies and regulations
- Ensuring all assessment reports are actioned within Service Level Agreements.
Card Investigations Associate
ING Australia
02.2019 - 10.2019
- Investigating request raised by clients about potential fraud or disputes
- Processing fraud and files in line with VISA
- Investigating domestic and international ATM disputes
- Raising fraud advices and incident reporting
- Sending correspondence to customers in relation to transaction enquiries/disputes
- Attending and responding to all incoming email requests
- Maintaining positive relationships with internal and external stakeholders
- Providing training and support to new staff to ensure correct procedures and processes are followed.
Customer Care Specialist
ING Australia
04.2018 - 02.2019
- Communication with customers via Inbound/outbound calls
- Providing exceptional customer service for client satisfaction
- Sales through service/cross selling
- Working in a highly structured and monitored environment
- Assisting and liaising with other internal departments
- Experience in handling bank accounts with sensitivity
- Working in a fast-paced environment as well as handing irate customers
- Assisting customers with phone/online banking
Editorial Assistant Intern
Market News International
11.2016 - 09.2017
- Entered numerical data into databases in a timely and accurate manner.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Assisted with receptionist duties, file organisation and research and development.
Education
Financial Crime -
Griffith University
Brisbane, QLD11.2023
Diploma of Business Studies - Business
Swinburne University of Technology
Melbourne, VIC02.2023
Skills
- Risk Mitigation
- Time management abilities
- Fraud Detection
- Customer Due Diligence
- Teamwork and Collaboration
- Documentation
- Adaptability and Flexibility
- Risk Assessment
- Regulatory Reporting Requirements
- Data Processing
- Excel proficiency
- Transaction monitoring
Timeline
Senior Analyst AML/CTF Ops
Commonwealth Bank of Australia, CBA
11.2021 - Current
Customer Due Diligence Officer
ING Australia
10.2019 - 11.2021
Card Investigations Associate
ING Australia
02.2019 - 10.2019
Customer Care Specialist
ING Australia
04.2018 - 02.2019
Editorial Assistant Intern
Market News International
11.2016 - 09.2017
Financial Crime -
Griffith University
Diploma of Business Studies - Business
Swinburne University of Technology
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