Summary
Overview
Work History
Skills
References
Timeline
Generic

Deborah Scudds

Blairgowrie,VIC

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

19
19
years of professional experience

Work History

Customer Service Representative

Selling Homes Melbourne
Melbourne, VIC
11.2017 - Current
  • Assisted clients with inquiries about property listings and sales processes.
  • Managed customer interactions through phone, email, and in-person communications.
  • Provided detailed information on market trends and property values to clients.
  • Collaborated with team members to ensure seamless transaction processes.

Customer Service Representative

Vendor Advocacy Australia
Melbourne, VIC
01.2009 - 10.2017
  • Managed customer interactions through phone, email, and in-person communications.
  • Assisted clients with inquiries about property listings and sales processes.

Resident Manager

Nexus Towers
Southport, Qld
11.2007 - 11.2008
  • Managed tenant relations and addressed maintenance requests efficiently.
  • Coordinated move-ins and move-outs, ensuring compliance with community policies.
  • Oversaw property upkeep, collaborating with service vendors for timely repairs.
  • Conducted regular inspections to maintain safety and cleanliness standards.
  • Implemented community events to foster resident engagement and satisfaction.
  • Maintained accurate records of lease agreements and tenant communications.

Sales Assistant

Crossroads
Robina, QLD
11.2006 - 10.2007
  • Assisted customers with product selection and inquiries in a retail environment.
  • Processed sales transactions accurately using point-of-sale systems.
  • Collaborated with team members to maintain store cleanliness and organization.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided assistance with product selection.
  • Assisted customers with returns, exchanges and refunds.
  • Maintained cleanliness of the sales floor area at all times.
  • Accepted and completed cash, check and credit card payments.

Skills

  • Customer service
  • CRM software
  • Property management
  • Market analysis
  • Sales transactions
  • Communication skills
  • Customer relations

References

References available upon request.

Timeline

Customer Service Representative

Selling Homes Melbourne
11.2017 - Current

Customer Service Representative

Vendor Advocacy Australia
01.2009 - 10.2017

Resident Manager

Nexus Towers
11.2007 - 11.2008

Sales Assistant

Crossroads
11.2006 - 10.2007
Deborah Scudds