DEBORAH SINCLAIR
Clergate,Australia
Summary
Dedicated professional with 22 years of experience in correctional facility operations, including leadership roles in multiple centres. Expertise in managing complex environments and enhancing team performance through effective training and collaboration. Proven track record of acting in senior positions, ensuring safety and operational excellence. Committed to continuous improvement and strategic resource management.
Overview
15
15
years of professional experience
Work History
Senior Correctional Officer
NSW Corrective Services
05.2022 - Current
- Maintained safety and security within the correctional facility through vigilant monitoring of inmates.
- Promoted inclusivity by treating all staff, inmates, and visitors with respect and dignity.
- Collaborated with multidisciplinary teams for developing personalized inmate treatment plans.
- Assisted in crafting institutional policies that fostered fairness and consistency across staff and inmate interactions.
- Guided junior correctional officers by sharing best practices in inmate management techniques.
- Served as liaison to enhance communication between administration and custody staff for policy enforcement.
- Preserved accurate records of all inmate interactions according to departmental guidelines.
- Conducted comprehensive searches for contraband, ensuring a secure environment for all individuals.
- Mentored junior correctional officers, sharing best practices in effective inmate management strategies.
- Coordinated recreation activities for inmates, promoting physical fitness and mental well-being throughout the population.
- Contributed to the successful completion of Daily Security Requirements by maintaining accurate records and ensuring compliance with policy and procedures.
- Served as a liaison between management and custodial staff, fostering open communication channels for policy implementation and enforcement.
Functional Manager
NSW Corrective Services
03.2024 - 07.2024
- Oversaw daily operations within the accommodation area, delegating tasks efficiently and maintaining a positive work environment for all team members.
- Maintained strict confidentiality of sensitive information for both physical documents and digital records.
- Assisted in budgetary planning and financial forecasting for the department, ensuring accurate allocation of resources and monitoring expenses closely. Identified waste in stores allocation to accommodation units and adjusted wing stores allocations and ordering schedules
- Spearheaded process improvements initiatives for C3 inmate buy ups that resulted in increased efficiency, reduced errors, reduced buy up theft by inmates and accountability for officers.
- Coordinated cross-functional teams for successful product launches, consistently meeting deadlines and exceeding organizational goals.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Worked closely with management to provide effective assistance for specific aspects of accommodation operations.
- Completed daily logs for management review.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified opportunities for process improvement, implementing best practices that resulted in increased operational efficiency and enhanced outcomes.
- Fostered strong working relationships with stakeholders across all levels of the organization to ensure alignment on strategic objectives and goals.
Functional Manager
NSW Corrective Services
10.2023 - 02.2024
- Identified opportunities for process improvement, implementing best practices that resulted in increased operational efficiency in meeting Daily Security Requirements.
- Designed electronic journals for Functional Mangers, Manager of security and the Governor and assisted in the implementation and training of staff on how to complete and save the journals to the Electronic Document Records Management System.
- Coordinated with relevant stakeholders to streamline funeral application process, enhancing overall efficiency of the process.
- Reduced operational costs with strategic budgeting and resource allocation, ensuring optimal use of company resources.
- Managed change initiatives effectively by providing clear communication and guidance to employees throughout transitional periods.
- Fostered strong working relationships with stakeholders across all levels of the organization to ensure alignment on strategic objectives and goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
Functional Manager
NSW Corrective Services
06.2019 - 06.2022
- Oversaw daily operations within the department, delegating tasks efficiently and maintaining a positive work environment for all team members.
- Developed strong working relationships with internal departments and external partners, fostering seamless collaboration across teams.
- Facilitated regular staff training sessions to keep employees up-to-date on industry best practices and company policies.
- Acquired product and service knowledge to provide solutions to customers.
- Optimized workflow processes by implementing Local Operating Procedures and Structured Day Routines.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Identified opportunities for process improvement, implementing best practices that resulted in increased operational efficiency and enhanced outcomes.
- Led cross-functional teams for successful project completion, fostering collaboration and effective communication among team members.
Senior Correctional Officer
NSW Corrective Services
08.2017 - 05.2022
- .Promoted a culture of inclusivity by treating all staff, inmates, and visitors with dignity and respect, regardless of race, religion, or gender identity.
- Served as a liaison between administration and custody staff, fostering open communication channels for policy implementation and enforcement.
- Contributed to the successful completion of mandatory audits by maintaining accurate records and ensuring compliance with state regulations.
- Assisted in the development of institutional policies that promoted fairness, consistency, and respect among staff and inmates alike.
- Mentored junior correctional officers, sharing best practices in effective inmate management strategies.
- Maintained accurate records of all interactions with inmates in accordance with departmental guidelines on documentation standards.
- Managed the structured day routine ensuring inmates were complying with their work and education/program requirements
- Performed routine inspections of housing units, identifying maintenance issues for prompt resolution by facilities personnel.
- Provided crisis intervention during emergencies, utilizing de-escalation techniques to maintain a calm environment.
- Coordinated recreation activities for inmates, promoting physical fitness and mental well-being throughout the population.
- Maintained safety and security within the correctional facility through diligent monitoring and supervision of inmates.
- Reduced instances of inmate misconduct by enforcing strict adherence to facility rules and regulations.
- Conducted thorough searches for contraband, preventing potential threats to the safety of staff and inmates.
- Responded swiftly to medical emergencies within the institution, providing first aid care while awaiting professional assistance when necessary.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Completed intake paperwork, fingerprints, and searches.
- Observed behavior of residents individually and in groups.
- Booked new inmates into facility and processed inmates for release.
- Interviewed inmates to obtain information and assess needs.
- Responded to emergency situations and de-escalated hostile confrontations.
- Enforced rules and regulations to maintain order among inmates.
- Prepared reports to document incidents and violations.
- Conducted security checks of inmates and living areas.
- Supervised inmates during meals, recreation and other activities.
- Documented inmate behavior and activities in logbooks.
- Assisted in intake and release of inmates.
- Investigated and responded to incidents of inmate misconduct.
- Provided assistance and guidance to inmates regarding daily activities.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Established positive working relationships and maintained boundaries with resident offenders.
- Interviewed inmates to obtain information and evidence.
- Responded to inquiries from inmates and other members of public.
- Received and inspected mail, property, and funds from visitors on behalf of designated inmates.
Senior Correctional Officer
NSW Corrective Services
10.2010 - 08.2017
Senior Correctional Officer
NSW Corrective Services
03.2010 - 10.2010
Education
Workforce Scheduling Training -
Corrective Services NSW
Brush Farm09.2019
CSC40115 Certificate IV in Correctional Practice -
Correctional Supervisors
CSNSW Brush Farm Academy08.2018
Effective Asset Management Workshop For Functional -
CSNSW
Brush Farm08.2018
Ethical Leadership Workshop For Functional Manager -
CSNSW
Brush Farm08.2018
Skills
- Positive attitude
- Problem-solving abilities
- Reliability
- Adaptability and flexibility
- Verbal and written communication
- Self motivation
- Conflict resolution
- Professionalism
- Teamwork and collaboration
- Negotiation and conflict resolution
- Adaptability
Accomplishments
- Set up the operation of both control rooms including training staff, Local Operating Procedures and Post Duties.
- Implemented procedures for inmate Orientation and monitoring compliance with Macquarie Program/Education and work requirements.
- Implementing and training staff on new structured day routine.
- Set up key control and accountability procedures at Dawn De Loas Correctional Centre. Itemized key lists were set up for spare keys, key sets were assigned to posts, response sets were established, and a daily armory check lists was established. These changes brought procedures in line with departmental policy.
- Streamlined Daily Security Requirements by designing digital documents that staff could complete electronically and forward to FM Security for verification and storage on EDRMS.
- Designed electronic journals that staff could complete daily and store on the M drive and be verified by FMs responsible and saved on the EDRMS.
- Whilst acting into the role of MBU Print I was able to implement a uniform and more accurate quoting system so the print units were more competitive with external print suppliers. I also submitted a business case to buy a Flexographic printing machine for $320,000 for Wellington Correctional Centre Print unit which generated around $700000 in turnover per year with a 45% profit margin.
Workplace Training
- Essential Tools for Managers
- Correctional Supervisors Course
- Working with Culture and Diversity
- Coaching and Mentoring
- Working with Radical and Violent Extremists
- Ethical Leadership
- Processing Legal Orders and Discharge Procedures
- Scheduling and Attendance
- Effective Asset Management
- CSI Safety Procedures
- Intelligence Awareness
- Five Minute Intervention
Timeline
Functional Manager
NSW Corrective Services
03.2024 - 07.2024
Functional Manager
NSW Corrective Services
10.2023 - 02.2024
Senior Correctional Officer
NSW Corrective Services
05.2022 - Current
Functional Manager
NSW Corrective Services
06.2019 - 06.2022
Senior Correctional Officer
NSW Corrective Services
08.2017 - 05.2022
Senior Correctional Officer
NSW Corrective Services
10.2010 - 08.2017
Senior Correctional Officer
NSW Corrective Services
03.2010 - 10.2010
Effective Asset Management Workshop For Functional -
CSNSW
Ethical Leadership Workshop For Functional Manager -
CSNSW
Workforce Scheduling Training -
Corrective Services NSW
CSC40115 Certificate IV in Correctional Practice -
Correctional Supervisors
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