Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Deborah Stark

Gold Coast,QLD

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

14
14
years of professional experience

Work History

Senior Operator - After Hours Hotel Reception

Nitel - Hospitality Solutions & Services
Gold Coast, QLD
09.2018 - Current
  • Managed high volume of inbound customer calls with professionalism.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Checked in guests using established procedures, verified guest identification and credit card information.
  • Contacted housekeeping or maintenance staff to report room or building issues.
  • Provided training to call center team members including feedback to supervisors.

Reservations Team Leader

DriveAway Holidays
Sydney, NSW
04.2011 - 08.2018
  • Developed and maintained a team of call center representatives to meet performance standards.
  • Resolved any customer complaints or issues in a timely manner while maintaining excellent customer service standards.
  • Monitored daily operations, including call volume, average speed of answer, service levels, customer satisfaction scores, and other key metrics.
  • Provided detailed training on reservations software systems used by the company.
  • Generated daily reports on sales, cancellations and revenue generated.

Assistant Hotel Manager

Billabong Sports Bar
Wimbledon, London, England
05.2010 - 05.2012
  • Managed day-to-day operations including opening and closing duties, cash handling and stock control.
  • Oversaw food & beverage preparation, production and presentation according to quality standards.
  • Assisted with planning special events and promotional material such as flyers & posters
  • Maintained cleanliness standards throughout the venue including dining and serving areas, restrooms, kitchen & equipment.
  • Monitored premises for safety & security

Education

Certificate III Travel & Tourism -

TAFE - Sydney, NSW

Certificate IV Front Line Management -

TAFE - Sydney, NSW

Certificate III Retail Management -

TAFE - Sydney, NSW

Certificate in Customer Service Excellence -

TAFE - Sydney, NSW

Certificate in Developing & Maintaining A Productive Team -

TAFE - Sydney, NSW

Essential Animal First Aid -

Online Courses Australia

Skills

  • Effective communication abilities
  • Exceptional Patience
  • Strong physical stamina
  • Adaptability and Flexibility
  • Safety Consciousness
  • Customer Service-Oriented
  • Reliable time management
  • Honest and Trustworthy
  • Punctual and Reliable

References

References available upon request.

Timeline

Senior Operator - After Hours Hotel Reception

Nitel - Hospitality Solutions & Services
09.2018 - Current

Reservations Team Leader

DriveAway Holidays
04.2011 - 08.2018

Assistant Hotel Manager

Billabong Sports Bar
05.2010 - 05.2012

Certificate III Travel & Tourism -

TAFE - Sydney, NSW

Certificate IV Front Line Management -

TAFE - Sydney, NSW

Certificate III Retail Management -

TAFE - Sydney, NSW

Certificate in Customer Service Excellence -

TAFE - Sydney, NSW

Certificate in Developing & Maintaining A Productive Team -

TAFE - Sydney, NSW

Essential Animal First Aid -

Online Courses Australia

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Deborah Stark