Deborah Stark
0483293747 starkdeborah14@gmail.com
Gold Coast,QLD
Summary
Dedicated employee with a history of meeting company needs using consistent and organised practices. Highly-motivated with a desire to take on new challenges.
Strong worth ethic, adaptability and exceptional interpersonal skills. Thrives under pressure and consistently delivers high work quality with efficiency.
Adept at working effectively unsupervised and quickly mastering new skills. Committed to continuous learning and willing to undertake any required training to ensure success.
Ready to take the next step in an extensive career with an established employer.
Overview
17
17
years of professional experience
Work History
Senior Operator
Nitel - Hospitality Solutions & Services
Gold Coast, QLD
09.2018 - Current
- Manage high volume of inbound customer calls.
- Remain calm and professional in stressful circumstances and effectively diffused tense situations.
- Check in guests using established procedures, verify guest identification and credit card information.
- Contact housekeeping or maintenance staff to report room or building issues.
- Provide training to call center team members including feedback to supervisors.
Pet Service Provider
Happy Hounds - Dog Walking & Pet Services
Gold Coast, QLD
10.2023 - Current
- Walk dogs on a leash & harness, observing all safety precautions and following direction from owners.
- Maintain records of each walk including time, distance, duration, notes about the dog's behavior.
- Interact with pet owners in a professional manner when discussing their pets' needs and care requirements.
- Administer medications or supplements as prescribed.
- Provide overnight stays at client homes during vacations or business trips to ensure continuity of care for their pets.
Reservations Team Leader
DriveAway Holidays
Sydney, NSW
04.2011 - 08.2018
- Developed and maintained a team of call center representatives to meet performance standards.
- Resolved any customer complaints or issues in a timely manner while maintaining excellent service standards.
- Monitored daily operations, including call volume, average speed of answer, service levels, customer satisfaction scores, and other key metrics.
- Provided detailed training on reservations software systems used by the company.
- Generated daily reports on sales, cancellations and revenue.
Assistant Hotel Manager
Billabong Sports Bar
Wimbledon, London, England
05.2009 - 05.2011
- Managed day-to-day operations including opening and closing duties, cash handling and stock control.
- Oversaw food & beverage preparation, production and presentation according to quality standards.
- Assisted with planning special events and promotional material such as flyers & posters.
- Maintained cleanliness standards throughout the venue including dining and serving areas, restrooms, kitchen & equipment.
- Monitored premises for safety & security.
Store Manager
Liquorland
Cairns, QLD
01.2007 - 05.2009
- Oversaw store operations on a daily basis, including overseeing staff, managing stock levels and handling customer inquiries.
- Monitored cash flow throughout the day and ensured accuracy of transactions at point-of-sale terminals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Implemented successful marketing strategies to increase revenue and target new markets.
- Ensured compliance with all applicable laws and regulations related to the sale of liquor.
Education
Certificate III Travel & Tourism -
TAFE - Sydney, NSW
Certificate IV Front Line Management -
TAFE - Sydney, NSW
Certificate III Retail Management -
TAFE - Sydney, NSW
Certificate in Customer Service Excellence -
TAFE - Sydney, NSW
Certificate in Developing & Maintaining A Productive Team -
TAFE - Sydney, NSW
Essential Animal First Aid -
Online Courses Australia
Skills
- Effective communication abilities
- Customer service-oriented
- Leadership qualities
- Conflict resolution
- Problem solving skills
- Patience & open mindedness
- Health and safety compliance
- Inventory management
- Proficient computer skills
- Reliable time management
- Attention to detail
- Strong physical stamina
- Adaptability and flexibility
- Honest and trustworthy
- Punctual and reliable
- Valid open QLD driver's license
Work Preference
Work Type
Full TimeImportant To Me
Work-life balanceCompany CultureCareer advancementPaid time offTimeline
Pet Service Provider
Happy Hounds - Dog Walking & Pet Services
10.2023 - Current
Senior Operator
Nitel - Hospitality Solutions & Services
09.2018 - Current
Reservations Team Leader
DriveAway Holidays
04.2011 - 08.2018
Assistant Hotel Manager
Billabong Sports Bar
05.2009 - 05.2011
Store Manager
Liquorland
01.2007 - 05.2009
Certificate III Travel & Tourism -
TAFE - Sydney, NSW
Certificate IV Front Line Management -
TAFE - Sydney, NSW
Certificate III Retail Management -
TAFE - Sydney, NSW
Certificate in Customer Service Excellence -
TAFE - Sydney, NSW
Certificate in Developing & Maintaining A Productive Team -
TAFE - Sydney, NSW
Essential Animal First Aid -
Online Courses Australia
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