Deborah Stephenson
Chelsea Heights,VIC
Summary
Highly organised and dependable candidate successful at managing multiple priorities with over 10 years experience in domestic construction. I come with a can do attitude, team spirit and an A grade ability to build client and supplier relationships.
Overview
22
22
years of professional experience
Work History
Programme Manager
Good Constructions
10.2021 - Current
- Plan and oversee renovation and reinstatement works over 4 Corporate clients in 12 different retirement villages turning full renovations around in 12 weeks with minimum defects
- Cost, present and manage variations and ETO's
- Manage client relationships and expectations with multiple stakeholders
- Manage financial and build outcomes from pre-starts through to defect resolutions.
- Manage and supervise administrative and daily program operations, complying with policies and regulations.
- Establish strong relationships with key stakeholders, ensuring support for program initiatives and continuing works pipeline
- Manage multiple strategic projects with numerous sub-projects and workstreams
Production Estimator
Langford Jones Homes
12.2019 - 10.2021
- Responsible for ensuring all bills of quantities and purchase orders are efficiently and accurately produced.
- Established declared margins and perform clarity checks on all builds to make sure profit margins are maintained
- Completed full take-offs, tenders and colours
- Provided complete and accurate documentation in construction files
- Utilised Databuild and Active Take-off software tools for efficient data management, and precise calculations of projected costs.
- Liaised with Site Managers, suppliers and trades to problem solve on site issues
- Created post contract variations, colour selections and client sign offs.
- Ensured all plans comply with building requirements.
- Documented all relevant information in the relevant system.
Interior Design Consultant
Metricon
01.2018 - 12.2019
- Managed between 5-8 client appointments a week including completing appointment notes and variations
- Lead clients through design selection including external, internal, joinery, flooring, windows and window coverings
- Designed alternative cabinet layouts, estimate upgrades, up-sell products, and work to developer guidelines
- Completed final clarity checks before contracts go to site
- Enhanced client satisfaction by providing personalized interior design consultations and recommendations.
- Built strong relationships with clients through clear communication and quality service, leading to referrals
- Determined personalized needs, tastes and design preferences through thorough client consultations.
- Specified appropriate products and materials to meet project objectives and design schemes.
- Worked within team while liaising with onsite staff
Casual Display Host
Boutique Homes
01.2017 - 01.2018
- Customer facing, capturing at least 15 quality leads a week
- Engaged potential clients looking to build new homes in Greenfield and Central Knock Down Rebuild areas
- Recovered lost leads and re-establishing relationships with potential clients
- Created house and land packages and listed on realestate.com
- Updated and maintained CRM software with all sales leads
- Quantified and reported maintenance issues for display homes to keep them up to company standards
Interior Design Consultant
Self Employed
01.2015 - 01.2018
- Guided clients through renovations and assisted with new colour selections
- Created cabinetry layouts, sourced products, negotiated with and managed trades
- Project managed renovation works for clients including scheduling subcontractors and quality control of all completed works to meet timelines and budgets
- Marketed and sourced new clientele.
Interior Design Consultant Contractor
Porter Davis
01.2012 - 01.2014
- Managed a client list of approximately 15 active clients at any one time
- Lead clients through their internal/external colour selections while meeting clients brief
- Liaised with Building Co-ordinators
- Worked with tight timelines to complete appointments and paperwork to ensure contracts where completed and signed within deadlines
- Enhanced client satisfaction by providing personalized interior design consultations and recommendations.
- Determined personalized needs, tastes and design preferences through thorough client consultations.
- Specified appropriate products and materials to meet project objectives and design scheme.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
Office Manager / Partner
Yamamba Scaffolding
01.2002 - 01.2012
- Completed Payroll, GST/BAS, Co-invest, Incolink and Superannuation returns using MYOB
- All HR administration tasks
- Lead office and sales staff
- Generated and analysed financial reports and project cashflow
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Controlled finances to lower costs and keep business operating within budget.
Education
. -
.
Skills
- Production Estimating
- Project Management
- Colour & Interior Design
- Problem Solving
- Teamwork and Collaboration
- Excellent Communication
- Problem-Solving
- Friendly, Positive Attitude
- Decision-Making
- Computer Skills
Timeline
Programme Manager
Good Constructions
10.2021 - Current
Production Estimator
Langford Jones Homes
12.2019 - 10.2021
Interior Design Consultant
Metricon
01.2018 - 12.2019
Casual Display Host
Boutique Homes
01.2017 - 01.2018
Interior Design Consultant
Self Employed
01.2015 - 01.2018
Interior Design Consultant Contractor
Porter Davis
01.2012 - 01.2014
Office Manager / Partner
Yamamba Scaffolding
01.2002 - 01.2012
. -
.
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