Deborah Tapungu
Brisbane,QLD
Overview
9
9
years of professional experience
Work History
House Keeping Supervisor
Atrio & Miro Apartments
Brisbane, QLD
05.2023 - 06.2025
- Supervised daily cleaning operations in luxury apartment settings.
- Trained and mentored housekeeping staff in best practices.
- Conducted inspections to ensure cleanliness and safety standards.
- Managed inventory of cleaning supplies and equipment.
- Developed schedules for housekeeping staff to optimize workflow.
- Coordinated with maintenance team for timely repairs and upkeep.
- Implemented efficient cleaning techniques to enhance productivity.
- Resolved guest inquiries and concerns related to housekeeping services.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
- Enforced rules and regulations set forth by management regarding health, safety and security policies.
- Responded promptly to maintenance requests from guests or staff members.
- Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
- Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
- Established effective communication between team members in order to foster a positive work environment.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Prepared work schedules for associates to promote proper staffing levels.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Explained goals and expectations required of trainees.
- Reported damage or theft of hotel property to management.
Junior Accountant
Crown Hotel, Port Moresby
Port Moresby, NCDC
01.2021 - 01.2022
- Maintained accurate financial records for daily hotel operations.
- Assisted in processing invoices and vendor payments efficiently.
- Supported monthly reconciliations of bank statements and accounts.
- Prepared and organized financial reports for management review.
- Collaborated with team members to ensure compliance with hotel policies.
- Handled cash transactions and balanced cash registers daily.
- Assisted in payroll processing and employee expense reimbursements.
- Engaged in training sessions to improve accounting software proficiency.
- Maintained and reconciled general ledger accounts.
- Processed journal entries to record transactions accurately.
- Provided support for accounts payable and receivable functions, including invoice processing and payment posting.
- Reviewed daily cash activity reports to ensure accuracy of information.
- Provided assistance in preparing monthly financial statements.
- Coordinated timely payments from vendors, clients, and account holders.
- Performed account reconciliations, including bank reconciliations.
- Checked figures and postings for correct entry and proper codes.
- Analyzed financial documents to verify data and mathematical accuracy.
- Worked closely with other departments to ensure accurate recording of transactions.
- Assisted with year-end audit processes, including preparing schedules as requested by auditors.
- Posted financial data in Excel spreadsheets and managed inventory.
- Conducted internal audits to ensure compliance with company policies and procedures.
- Updated and managed accounts payable databases, employing access controls to protect data.
- Supported efficient accounting operations with high-quality administrative support.
- Maintained accurate accounts for cash, fixed assets and other transactions.
- Developed staff expense and reimbursement tracker to reduce user errors and increase reporting accuracy.
Receptionist, Accounts Receivable
Seeto Kui PNG Ltd
Port Moresby, NCDC
02.2018 - 05.2020
- Answered incoming calls and directed them to appropriate personnel.
- Managed appointment scheduling for clients and staff meetings.
- Processed invoices and recorded payments in the accounting system.
- Assisted clients with inquiries regarding billing and services offered.
- Maintained organized filing system for financial documents and records.
- Collaborated with team members to ensure smooth front desk operations.
- Handled email correspondence related to accounts receivable and client queries.
- Maintained accurate records of all accounts receivable transactions.
- Processed customer payments accurately and promptly.
- Updated client information in databases accurately and promptly.
- Answered incoming calls in a courteous and timely manner.
- Prepared bank deposits according to company policies and procedures.
- Handled confidential information with discretion and professionalism.
- Greeted and welcomed visitors, customers, and vendors in a professional manner.
- Assisted with filing documents, maintaining databases, and preparing reports.
- Followed up with customers who have not made payment by the due date.
- Created invoices using accounting software applications.
- Maintained organized filing systems for all accounts receivable documents.
- Responded to customer inquiries regarding their accounts receivable status promptly.
- Balanced daily cash receipts on a consistent basis.
- Reconciled financial statements monthly to ensure accuracy of records.
- Coordinated company events with venues and advised staff of pertinent details.
- Transcribed tapes and notes from meetings into prescribed formats.
- Collated, bound and stored computer-generated reports.
- Coordinated pick-up and delivery of express mail services.
Event Coordinator
Archdiocese of Port Moresby,PNG
Port Moresby, NCDC
03.2016 - 02.2017
- Coordinated logistics for events, ensuring smooth execution and adherence to schedules.
- Collaborated with vendors to secure services and supplies for various events.
- Developed event agendas, including timelines and resource allocations for activities.
- Managed registration processes, providing assistance to attendees as needed.
- Facilitated communication between stakeholders to ensure alignment on event details.
- Maintained inventory of event materials and supplies for future use and planning.
- Created detailed reports outlining event planning progress, timelines, budgets, and other relevant information.
- Provided on-site support during the day of the event including problem solving if necessary.
- Assisted guests throughout the duration of an event by providing directions or answering questions about available amenities.
- Collaborated with clients to identify their goals and expectations from the event.
Education
Bachelor of Accounting - Accounting
Holmes Institute
Brisbane06-2028
Skills
- Financial analysis
- Accounting software
- Customer service
- Data entry
- Time management
- Team leadership
Timeline
House Keeping Supervisor
Atrio & Miro Apartments
05.2023 - 06.2025
Junior Accountant
Crown Hotel, Port Moresby
01.2021 - 01.2022
Receptionist, Accounts Receivable
Seeto Kui PNG Ltd
02.2018 - 05.2020
Event Coordinator
Archdiocese of Port Moresby,PNG
03.2016 - 02.2017
Bachelor of Accounting - Accounting
Holmes Institute