Overview
Work History
Education
Skills
Timeline
Generic

Deborah Tapungu

Brisbane,QLD

Overview

9
9
years of professional experience

Work History

House Keeping Supervisor

Atrio & Miro Apartments
Brisbane, QLD
05.2023 - 06.2025
  • Supervised daily cleaning operations in luxury apartment settings.
  • Trained and mentored housekeeping staff in best practices.
  • Conducted inspections to ensure cleanliness and safety standards.
  • Managed inventory of cleaning supplies and equipment.
  • Developed schedules for housekeeping staff to optimize workflow.
  • Coordinated with maintenance team for timely repairs and upkeep.
  • Implemented efficient cleaning techniques to enhance productivity.
  • Resolved guest inquiries and concerns related to housekeeping services.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
  • Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
  • Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
  • Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
  • Coordinated with other departments within the hotel to ensure a smooth flow of operations.
  • Stocked room attendant carts with supplies to keep carts organized and clean.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
  • Enforced rules and regulations set forth by management regarding health, safety and security policies.
  • Responded promptly to maintenance requests from guests or staff members.
  • Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
  • Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
  • Established effective communication between team members in order to foster a positive work environment.
  • Communicated guest service scores to drive improvement and higher guest satisfaction.
  • Prepared work schedules for associates to promote proper staffing levels.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
  • Inventoried incoming supplies and placed items in stock for use by personnel.
  • Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
  • Developed training programs to build employee performance, improve employee engagement and increase employee retention.
  • Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
  • Explained goals and expectations required of trainees.
  • Reported damage or theft of hotel property to management.

Junior Accountant

Crown Hotel, Port Moresby
Port Moresby, NCDC
01.2021 - 01.2022
  • Maintained accurate financial records for daily hotel operations.
  • Assisted in processing invoices and vendor payments efficiently.
  • Supported monthly reconciliations of bank statements and accounts.
  • Prepared and organized financial reports for management review.
  • Collaborated with team members to ensure compliance with hotel policies.
  • Handled cash transactions and balanced cash registers daily.
  • Assisted in payroll processing and employee expense reimbursements.
  • Engaged in training sessions to improve accounting software proficiency.
  • Maintained and reconciled general ledger accounts.
  • Processed journal entries to record transactions accurately.
  • Provided support for accounts payable and receivable functions, including invoice processing and payment posting.
  • Reviewed daily cash activity reports to ensure accuracy of information.
  • Provided assistance in preparing monthly financial statements.
  • Coordinated timely payments from vendors, clients, and account holders.
  • Performed account reconciliations, including bank reconciliations.
  • Checked figures and postings for correct entry and proper codes.
  • Analyzed financial documents to verify data and mathematical accuracy.
  • Worked closely with other departments to ensure accurate recording of transactions.
  • Assisted with year-end audit processes, including preparing schedules as requested by auditors.
  • Posted financial data in Excel spreadsheets and managed inventory.
  • Conducted internal audits to ensure compliance with company policies and procedures.
  • Updated and managed accounts payable databases, employing access controls to protect data.
  • Supported efficient accounting operations with high-quality administrative support.
  • Maintained accurate accounts for cash, fixed assets and other transactions.
  • Developed staff expense and reimbursement tracker to reduce user errors and increase reporting accuracy.

Receptionist, Accounts Receivable

Seeto Kui PNG Ltd
Port Moresby, NCDC
02.2018 - 05.2020
  • Answered incoming calls and directed them to appropriate personnel.
  • Managed appointment scheduling for clients and staff meetings.
  • Processed invoices and recorded payments in the accounting system.
  • Assisted clients with inquiries regarding billing and services offered.
  • Maintained organized filing system for financial documents and records.
  • Collaborated with team members to ensure smooth front desk operations.
  • Handled email correspondence related to accounts receivable and client queries.
  • Maintained accurate records of all accounts receivable transactions.
  • Processed customer payments accurately and promptly.
  • Updated client information in databases accurately and promptly.
  • Answered incoming calls in a courteous and timely manner.
  • Prepared bank deposits according to company policies and procedures.
  • Handled confidential information with discretion and professionalism.
  • Greeted and welcomed visitors, customers, and vendors in a professional manner.
  • Assisted with filing documents, maintaining databases, and preparing reports.
  • Followed up with customers who have not made payment by the due date.
  • Created invoices using accounting software applications.
  • Maintained organized filing systems for all accounts receivable documents.
  • Responded to customer inquiries regarding their accounts receivable status promptly.
  • Balanced daily cash receipts on a consistent basis.
  • Reconciled financial statements monthly to ensure accuracy of records.
  • Coordinated company events with venues and advised staff of pertinent details.
  • Transcribed tapes and notes from meetings into prescribed formats.
  • Collated, bound and stored computer-generated reports.
  • Coordinated pick-up and delivery of express mail services.

Event Coordinator

Archdiocese of Port Moresby,PNG
Port Moresby, NCDC
03.2016 - 02.2017
  • Coordinated logistics for events, ensuring smooth execution and adherence to schedules.
  • Collaborated with vendors to secure services and supplies for various events.
  • Developed event agendas, including timelines and resource allocations for activities.
  • Managed registration processes, providing assistance to attendees as needed.
  • Facilitated communication between stakeholders to ensure alignment on event details.
  • Maintained inventory of event materials and supplies for future use and planning.
  • Created detailed reports outlining event planning progress, timelines, budgets, and other relevant information.
  • Provided on-site support during the day of the event including problem solving if necessary.
  • Assisted guests throughout the duration of an event by providing directions or answering questions about available amenities.
  • Collaborated with clients to identify their goals and expectations from the event.

Education

Bachelor of Accounting - Accounting

Holmes Institute
Brisbane
06-2028

Skills

  • Financial analysis
  • Accounting software
  • Customer service
  • Data entry
  • Time management
  • Team leadership

Timeline

House Keeping Supervisor

Atrio & Miro Apartments
05.2023 - 06.2025

Junior Accountant

Crown Hotel, Port Moresby
01.2021 - 01.2022

Receptionist, Accounts Receivable

Seeto Kui PNG Ltd
02.2018 - 05.2020

Event Coordinator

Archdiocese of Port Moresby,PNG
03.2016 - 02.2017

Bachelor of Accounting - Accounting

Holmes Institute

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Deborah Tapungu