Summary
Overview
Work History
Education
Skills
Accomplishments
Achievements And Interests
Successfully passing and now aquiring a MC License, enabling me to drive school and charter buses
Timeline
Generic

Deborah Westell

Vasse

Summary

Highly motivated administrative professional with experience in streamlining office operations and improving efficiency. Strong focus on team collaboration and achieving results, flexible with changing needs. Adept in managing schedules, coordinating meetings, and handling correspondence. Known for reliability, strong organizational skills, and effective communication with a conscientious, organized and professional approach to work.

Overview

6
6
years of professional experience

Work History

Administrative Officer

Australian Transport Group
05.2023 - Current
  • Enhanced overall office productivity through effective staff management and coordination of daily tasks.
  • Boosted employee morale by addressing concerns promptly and fostering a positive work environment.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Facilitated cross-functional collaboration by acting as a liaison between departments for task coordination and information sharing.
  • Navigating through various computer programes - ticketing (Customlinc) future work tickets for drivers (Coach Manager) Teams - building files,
  • Maintained accurate records, ensuring timely processing of payments, and financial reports.

Event Staff

Macro Music
01.2019 - Current
  • Cashier, bar tender, ticket & ID scanner, parking attendant

Barista

Yahava Koffee
10.2022 - 04.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.

Community Support Worker (Casual)

Southern Plus Care
06.2022 - 01.2023
  • A challenging yet rewarding role
  • Out in the community and into a client’s home
  • Main duties include:
  • Meal prepping
  • Cleaning
  • Transporting clients
  • Social outings

Medical Receptionist (P/T)

Cape Naturaliste Medical Centre
05.2022 - 01.2023
  • Main duties include:
  • Working with a small team answering the busy phones
  • Booking and rescheduling appointments
  • Attending to patients billing, queries
  • Sterilizing instruments used for procedures

Medical Receptionist (F/T)

Duchess Medical Practice
02.2022 - 05.2022
  • Main duties include:
  • Effectively responding to telephone calls using a switchboard in this very busy practice with many doctors
  • Meeting and greeting patients in a courteous, polite and friendly manner
  • Effectively making patient bookings face-to-face and over the telephone
  • Billing patients for consultations, scripts and reports
  • Entrusted with responsibility for banking, provision of daily cash summaries, balancing eftpos
  • Scanning and maintaining all patient electronic records

Education

Xero Basics, 1 day workshop and self-taught -

01.2022

Senior St Johns first aid with resuscitation -

01.2022

Manual Handling for community support worker -

01.2022

AMA Medical Reception course - Medical Reception, Medical Terminology, Medical Accounts

01.2010

MYOB Basics in a Day Plus BAS -

01.2009

Skills

  • IT skills
  • Zed Med
  • Best Practice
  • Microsoft Suite
  • Office administrative skills
  • Reception skills
  • Telephone answering
  • Switchboard operating
  • Banking
  • Maintaining accurate patient records
  • Interpersonal skills
  • Customer service skills
  • Teamwork
  • Independent work
  • Self-initiative
  • Diligence
  • File organization
  • Scheduling appointments
  • Confidentiality handling
  • Customer satisfaction
  • Telephone etiquette
  • Prioritization
  • Driver correspondence
  • Driver communications
  • Handling payments
  • Confidentiality
  • Attention to detail
  • Flexible and adaptable
  • Time management
  • Reliable and punctual
  • Organizational skills
  • Excellent communication
  • Professional and mature
  • Adaptability and flexibility

Accomplishments

  • Awarded "Employee of the Month" for delivering outstanding administrative support.
  • Billing - Cooperated with Medicare to establish relationships and resolve billing issues.
  • Billing - Contacted patients/customers for unpaid accounts and performed friendly follow-ups to ensure proper payments were made.
  • Assisted management with the training of 2 new staff members.
  • Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
  • Recognized by customers and team members for expedient and effective service.
  • Responded to 30+ customer inquiries each day.
  • Event Planning - Successfully planned and executed lunches and special events for groups of 50+ employees.

Achievements And Interests

  • I enjoy being active, keeping fit and healthy – currently I swim and have just completed my 3rd solo jetty swim. I play Pickleball a few times a week, love cycling & long walks with my chocolate lab along the beach. I balance all of this with a pilates session.
  • I have also been an active volunteer for many different events that take place in Busselton such as The Jetty Swim, Iron Man, Cinefest, Clean up events. I also fund raise for brain cancer and Ronald Mcdonald House.

Successfully passing and now aquiring a MC License, enabling me to drive school and charter buses

Acquiring an MC License was something I never thought I would have the nerve to do. The responsibility that comes with driving school children and passengers is huge and I feel very proud of myself in having achieved this.

For me having this license gives me another skill and more options in the workforce.

Currently I drive only when the company need a relief school driver or covering busy weekends with multiple events on in the SW.

Timeline

Administrative Officer

Australian Transport Group
05.2023 - Current

Barista

Yahava Koffee
10.2022 - 04.2023

Community Support Worker (Casual)

Southern Plus Care
06.2022 - 01.2023

Medical Receptionist (P/T)

Cape Naturaliste Medical Centre
05.2022 - 01.2023

Medical Receptionist (F/T)

Duchess Medical Practice
02.2022 - 05.2022

Event Staff

Macro Music
01.2019 - Current

Senior St Johns first aid with resuscitation -

Manual Handling for community support worker -

AMA Medical Reception course - Medical Reception, Medical Terminology, Medical Accounts

MYOB Basics in a Day Plus BAS -

Xero Basics, 1 day workshop and self-taught -

Deborah Westell