Summary
Overview
Work History
Education
Skills
Photography
Woodwork and Furniture Restoration
Additional Information
Timeline
Generic

Deborah Wren

Parkes,NSW

Summary

Proven track record in enhancing client satisfaction and streamlining operational workflows at Parkes Shire Food Services Inc. Demonstrates exceptional problem-solving and customer service skills, leading to a significant increase in client retention rates. Skilled in documentation and operational support, ensuring quality assurance and efficiency in fast-paced environments. Enthusiastic and customer-focused Support Officer initiates and identifies action and analyzes options to facilitate service improvement. Demonstrates strong information management skills and proficient knowledge of Computer applications to present information in wide range of formats with excellent attention to detail. Conducts target setting, profiling and performance monitoring to meet priorities of business and customers. Results-oriented Support Manager offering 9 years experience in field. History of implementing successful improvements to department and leading changes by example. Industry expert with creative strategies for high-volume support. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and Volunteers.

Overview

17
17
years of professional experience

Work History

Client & Volunteer Support Officer, Co-ordinator

Parkes Shire Food Service Inc
06.2016 - Current

    Contact Details: Carolyn Rice: President of the Board of Directors for Parkes Shire Food Service Inc.

  • Mobile: 0418 414 255
  • Participated in ongoing professional development opportunities to stay current with industry trends and best practices, ensuring top-quality service delivery at all times.

    • Provided remote assistance to customers .
    • Balanced multiple priorities effectively by utilizing strong organizational skills and proactive task management techniques.
    • Improved customer satisfaction by addressing and resolving support issues promptly and professionally.
    • Managed high call volumes while maintaining exceptional quality of service and professionalism at all times.
    • Coached employees through day-to-day work and complex problems.
    • Identified recurring issues among customers'' concerns, proposing product improvements based on this feedback for better user experience overall.
    • Established rapport with clients, fostering long-term relationships that increased client retention rates.
    • Maintained detailed records of customer interactions, ensuring accurate information is available for future reference.
    • Made decisions affecting daily operations such as overseeing purchasing and inventory management.

Assistant to the Co-ordinator of Hot Food Service

Parkes Shire Food Services Inc
02.2015 - 06.2016
  • Entered data, generated reports, and produced tracking documents.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Implemented digital filing system, drastically reducing retrieval times
  • Follow Service Policy and procedures
  • Prepare daily delivery lists - lists containers clearly, run of labels

daily

  • Ensure client meal choices are current
  • Complete meal order for kitchen staff daily
  • Record meal numbers
  • Pack and prepare weekend and special orders transport to club
  • Undertake emergency delivery
  • To liaise with staff of hot meal contractor on a daily basis
  • Discuss with kitchen staff RE: changes to menu, then discuss with Service

Manager

  • Conduct a visual quality check
  • Conduct health and safety checks of delivery equipment and methods
  • Report to Service Manager on daily Activities
  • Supervise dispatch of meals, Help serve and seal meals daily
  • Pack sweets and hot meals into esky's daily. and improving document organization.

Assistant to the Co-ordinator of Hot Food Service &

Parkes Shire Food Service's Inc
02.2015 - 06.2016

Contact Details Sandra Littlewood [ Was Manger of Parkes Shire Food Service for 16 years.]

  • Mobile: 0421 529 561
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.

Laboratory Assistant/ Data Entry

K & H Geotechnical
01.2009 - 09.2012

    Contact Details: John Kennedy [ Was Owner Proprietor]

    Mobile: 0419 634 845

  • Office • Direct client contact. • Responsibility of receiving all samples and booking in, in order of testing requirements and preservation of all samples.

    • Data Entry of samples and correlations' of reports.• Facilitated

  • organized record retrieval and access by maintaining filing system
  • • Experience in customer service both face-to-face and phone based. •
  • Helped with training new staff.
  • Laboratory Assistant
  • •Handled hazardous materials responsibly following proper waste disposal procedures to minimize environmental impact.

    • Actively participated in lab safety inspections, identifying potential hazards and implementing corrective actions promptly.
    • Maintained documentation on tests performed in lab.
    • Tracked collected specimens by initialling, dating, and noting times of collection.

Front Receptionist/BOC Gas Product Purchaser

Pivotal Engineering Pty Ltd
01.2008 - 01.2009
  • Handled sensitive information discreetly, ensuring the protection of client privacy.
  • Prepared invoices and expense reports accurately, supporting financial department goals.
  • Resolved guest complaints professionally, leading to increased client satisfaction rates.

Opening/Screening BOC Gas Account Applicants

  • • Reordering Gas Bottle supplies and Client Deliveries
  • • Booking in of Vehicles/Rail Truck maintenance
  • • Dealing directly with customer service and time schedules
  • • Operating Filing System
  • • Stock Control
  • • Oversaw inventory and office supply purchases.
  • • Petty Cash Reconciliation
  • • General Office duties
  • Scheduled appointments accurately, reducing scheduling conflicts and cancellations.

Education

High School Diploma -

Perth Modern College
Perth, WA
1969

Skills

  • Client Service
  • Operational Support
  • Training and mentoring
  • Conflict Management
  • Records Management
  • Customer Service
  • Problem-Solving
  • Customer service expertise
  • Customer service understanding
  • Documentation skills
  • Quality Assurance
  • Professional Networking
  • Quality Control
  • Stock management
  • Multitasking
  • Calm and Professional Under Pressure
  • Excellent Communication
  • Computer Skills

Photography

Was a active Member of Parkes Camera Club

Enjoy amateur Photography

Woodwork and Furniture Restoration

Enjoy Working in my shed. Both Restoration of buildings and Furniture, the repair of Antique and or Collectable furniture and BBric-à-brac. Collecting Antiques and Selling Collectables.

Additional Information

I am
Honest
Dependable
Flexible.
Client Focused
Work Procedure Focused

Timeline

Client & Volunteer Support Officer, Co-ordinator

Parkes Shire Food Service Inc
06.2016 - Current

Assistant to the Co-ordinator of Hot Food Service

Parkes Shire Food Services Inc
02.2015 - 06.2016

Assistant to the Co-ordinator of Hot Food Service &

Parkes Shire Food Service's Inc
02.2015 - 06.2016

Laboratory Assistant/ Data Entry

K & H Geotechnical
01.2009 - 09.2012

Front Receptionist/BOC Gas Product Purchaser

Pivotal Engineering Pty Ltd
01.2008 - 01.2009

High School Diploma -

Perth Modern College
Deborah Wren