Deborah (Debbie) Rodgers
Ipswich,Australia
Summary
Results-oriented Customer Relationship Manager with a proven track record in enhancing customer satisfaction and streamlining documentation processes at Blue Care and leading organizations. Recognized for strong problem-solving abilities and effective communication, resulting in significant improvements to client support initiatives. Highly adaptable and committed to delivering exceptional client experiences through meticulous attention to detail and a tech-savvy approach. Seeking opportunities to leverage organizational skills and contribute to company growth in a dynamic environment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
RAS Assessor
My Aged Care
07.2022 - Current
- Company Overview: Independent contractor through -Co.as.it Community Services
- Assessing Consumers in their home to determine the difficulties they face in their day to day activity, develop support plans individual to their needs and recommend support services that will empower them to remain at home independently for as long as possible with support funded through My Aged Care
- Independent contractor through -Co.as.it Community Services
Support Coordinator
Focal Community Services
Ipswich
05.2022 - 07.2022
- Company Overview: Ipswich
- Coordinating NDIS plans for clients with a disability reviewing and linking supports and services to provide Participants with their ongoing needs
- Writing plans
- Reviewing and supporting the Participant with their goals
- Linking with support Providers and staff
- Budgets
- Liaising with Family, Carers, Informal and Formal supports
- Ipswich
NDIS Team Leader
Toowoomba Uniting Care
Toowoomba
03.2021 - 05.2022
- Supporting Clients with 24/7 care
- Leasing with Family/ informal and formal supports
- Leading a team of Support Facilitators to ensure the professional and holistic care is provided for client's needs
- Organising social activities and functions to support client needs
Acting Lifestyle Co-Ordinator
Blue Care
07.2020 - 11.2020
- Company Overview: Toowoomba/ crow's Nest/Pittsworth/Millmerran
- Liaise with Multi-disciplinary teams
- Assessing Consumer needs & Goals
- Implement strategies to develop and encourage individual skills
- Developing Person Centred Plans
- Co-ordinating person centred client activities
- Reviewing customer's needs to maintain and improve their changing care requirements
- Organising outings in the community
- Leading a team of staff
- Ensuring documentation is updated and entered
- Staff Annual Performance reviews
- Conducting audits and entering Data information
- Toowoomba/ crow's Nest/Pittsworth/Millmerran
Acting Lifestyle Co-Ordinator
Blue Care
08.2019 - 06.2020
- Company Overview: Lockyer
- Liaise with Multi-disciplinary teams
- Assessing Consumer needs & Goals
- Implement strategies to develop and encourage individual skills
- Developing Person Centred Plans
- Co-ordinating person centred client activities
- Reviewing customer needs
- Organising outings in the community
- Ensuring documentation is updated and entered into CMS & RMS
- Staff Annual Performance reviews
- Conducting audits and entering Data information
- Lockyer
Senior Care Worker - Lifestyle
Blue Care
Toowoomba
02.2018 - 06.2019
- Company Overview: Toowoomba
- Interpersonal skills
- Organising and monitoring staff
- Documenting and Reporting
- Planning and Implementing
- Case conferences
- Case Reviews
- Quality Improvements
- PD reviews
- Ensuring Activities are Person Centred
- Liaison with Senior Team Leaders in other areas of the facility to programme individual needs for residents
- Assisting Residential staff with care needs of resident's when required
- Toowoomba
Ndis Transition Officer
Blue Care
01.2017 - 01.2018
- Company Overview: South West Region
- Assisting Participants within Blue Care, and the community, to understand how the NDIS can assist them to develop and work towards fulfilling these goals
- Supporting them through the planning stage and into the First Plan meeting
- Continuing to support them through the process and assist them to decide the supports they would like to receive from Blue Care
- Budget Planning
- Developing quotations for services required
- Developing a Service Agreement for the services that the customer wishes to receive
- Liaison with Team Leaders to organise appropriate staff to deliver the supports
- And schedulers to negotiate start date for services
- Developing Person Centred Support Plans that will assist staff as to how the customer would like their supports delivered
- Ensuring documents are uploaded and current
- Liaison with Support Coordinators and Local Area Coordinators
- South West Region
Assistant Lifestyle Co-Ordinator
Blue Care
09.2015 - 03.2016
- Company Overview: Lockyer
- Assessing Consumer needs
- Implement strategies to develop and encourage individual skills
- Developing Person Centred Plans
- Co-ordinating person centred client activities, which will assist the customer to achieve their goals in a centre based social group
- Reviewing consumer needs to maintain and improve their changing care requirements
- Organising outings in the community ensuring it is safe and has the appropriate facilities for the group attending
- Leading a team of staff that provide quality care to customers
- Ensuring documentation is updated and entered into CMS
- Staff Annual Performance reviews
- Conducting audits and entering information
- Lockyer
Personnel Carer
Blue Care
09.2013 - 09.2015
- Company Overview: Lockyer
- Assisting clients with Personnel care activities
- Assisting with domestic activities
- Supporting consumers socially
- Meal prep
- Assisting with consumer group activities
- Documentation
- Reviewing consumer goals
- Transporting consumers in the community
- Monitoring Consumer needs
- Reporting
- Lockyer
Personnel Carer/ Day Respite Worker
Blue Care
Wynnum
07.2013 - 09.2014
- Company Overview: Wynnum
- Assisting clients with Personnel care activities
- Documentation and Reporting
- Skin Integrity
- Assisting with domestic activities
- Supporting clients socially
- Meal prep
- Assisting with client group activities
- Transporting clients in the community
- Medication Assistance
- Wynnum
Assistant in Nursing
Karinya
Laidley
04.2011 - 12.2013
- Company Overview: Laidley
- Assisting residents with daily hygiene, dressing, toileting, showering, meals, mobility, monitoring skin conditions
- Recording observations, progress notes
- Assisting RN with medication, urine testing
- Assisting DT with activities, following physio exercise plans for individual resident needs
- Applying heat scheduled heat rubs
- Ensuring care plans are followed and reporting any concerns to RN
- Documenting electronically and paper based records
- Working as a team member and to provide the best care to residents
- Striving to ensure residents are happy during my shift
- Laidley
Personal Carer
Blue Care
Gatton
11.2009 - 03.2011
- Company Overview: Gatton
- Assisting with ADLs - showering, toileting, dressing, assisting with meals, personal hygiene
- Meal prep
- Maintaining charts
- Documentation
- Social support
- Monitoring skin integrity
- Making clients day
- Gatton
AIN
Caloundra Nursing Home - High Care Facility
03.2009 - 11.2009
- Assisting with ADLs - showering, toileting, dressing, feeding, personal hygiene, urine testing, linen change
- Maintaining charts
- Documentation
- Supporting residents
- Manual handling with hosts, slide sheets etc
Education
Single Assessment System - Aged Care
Department of Health And Aging
Online11-2034
Integrated Assessment Tool (IAT) - Aged Care Home Assessments
My Aged Care
Online05-2024
My Aged Care Home Support - Home Support Assessing
Canberra Institute of Technology
Canberra, ACT07-2022
Certificate 4 in Life And Leisure - Life and Leisure
Royal College of Healthcare
Brisbane09-2019
Food Safety Supervisor - Hospitality Management
International Pty Ltd
Online01-2016
Certificate 111 - Aged Care
Hillcourt Training Academy
Caloundra, QLD10-2009
Skills
- Customer service
- Management Skills
- Active listening
- Excellent communication skills
- Good organizational skills
- Employee Personal Development Reviews
- Conducting internal audits
- Teamwork and collaboration
- Report writing
- Time management abilities
- Customer relationship management
- Documentation review
- Goal setting
- Teamwork
- Delegation
- Basic scheduling
- Computer skills
- Electronic files
- Documentation
- Problem solving
- NDIS Individual Plan Development
- Adaptability
- Confidentiality
- Collaboration
- Multitasking skills
- Records maintenance
- Adaptability and flexibility
Certification
- Food Safety Officer
- Cert 111 Aged Care
- Cert IV Life & Leisure
- RAS Assessment
References
- Melissa Choi, Team Leader RAS, Co.As.It Community Services, 0448 855 115
- Charmaine Gesler, Lifestyle Coordinator, 0437 380 590
Previousworkhistory
- Book-keeping for family business
- Child Care Assistant
- Room Attendant
- Process Worker
- Waitress/Supervisor
- Cleaner- Office
- Hairdresser
- Factory Worker
- News agent
- Sales Assistant
References
References available upon request.
Timeline
RAS Assessor
My Aged Care
07.2022 - Current
Support Coordinator
Focal Community Services
05.2022 - 07.2022
NDIS Team Leader
Toowoomba Uniting Care
03.2021 - 05.2022
Acting Lifestyle Co-Ordinator
Blue Care
07.2020 - 11.2020
Acting Lifestyle Co-Ordinator
Blue Care
08.2019 - 06.2020
Senior Care Worker - Lifestyle
Blue Care
02.2018 - 06.2019
Ndis Transition Officer
Blue Care
01.2017 - 01.2018
Assistant Lifestyle Co-Ordinator
Blue Care
09.2015 - 03.2016
Personnel Carer
Blue Care
09.2013 - 09.2015
Personnel Carer/ Day Respite Worker
Blue Care
07.2013 - 09.2014
Assistant in Nursing
Karinya
04.2011 - 12.2013
Personal Carer
Blue Care
11.2009 - 03.2011
AIN
Caloundra Nursing Home - High Care Facility
03.2009 - 11.2009
- Food Safety Officer
- Cert 111 Aged Care
- Cert IV Life & Leisure
- RAS Assessment
Single Assessment System - Aged Care
Department of Health And Aging
Integrated Assessment Tool (IAT) - Aged Care Home Assessments
My Aged Care
My Aged Care Home Support - Home Support Assessing
Canberra Institute of Technology
Certificate 4 in Life And Leisure - Life and Leisure
Royal College of Healthcare
Food Safety Supervisor - Hospitality Management
International Pty Ltd
Certificate 111 - Aged Care
Hillcourt Training Academy
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