Deborah (Louise) Wright

Summary

Dedicated and results driven professional with a proven track record in ensuring the adherence to company policies and procedures. Experienced in maintaining continuity and improvement plans, and fostering strategic relationships with key customers to uphold service levels. Proficient in industrial relationships best practices. Seeking to leverage my expertise in policy compliance, business continuity and stakeholder relationships to execute operational excellence.

Experience

2012 - Present

Team Leading:

Oversee an escort team of officers, when escorting detainees in our care. Ensuring efficient and effective service delivery.

Compliance:

Ensuring that all immigration processes and procedures are compliant with relevant laws, regulations and contractual obligations.

Staying up to date with changes in immigration policies and laws.

Quality Assurance:

To ensure quality control processes of immigration services are delivered accurately and efficiently, completing all records, logs and reports on time and of the highest standard.

Client Relationship Management:

Building and maintaining positive relationships with government agencies ensuring Serco Immigration Services meet expectations and contractual requirements.

Risk Management:

Identify potential risks within the operation and work to mitigate them. Ensuring that operations are conducted securely and that sensitive information is properly safeguarded. Implementing security protocols, especially on domestic duties and on international aviation tasks.

Detainee Supervision:

Supporting and interacting with detainees, having a strong understanding of the needs of people from different ethnic, cultural and lifestyle backgrounds.

Updating case notes of particular detainees, that are high care, identifying mental health concerns, reporting unusual activities of detainees be that drug use or disturbances.

Effective communication with other staff members, law enforcement agencies, family members or legal representatives of detainees.

Property:

Inducting new detainees, accurately recording all belongings, their valuables and cash.

Control Room:

Keeping all records and logs up to date via data entry, as well as monitoring all cameras and answering and transferring phones calls. Monitoring all alarm systems. Requesting officers to complete tasks using the Serco radio system.

Training:

Crisis intervention, first aid, and self defence techniques to effectively perform duties.

Work Health and Safety:

Having completed the WH&S course, demonstrate a knowledge of security protocols, risk management and emergency preparedness, played a key role in monthly safety audit processes, identify and rectify potential hazards and maintain a safe work environment.

Summary

Dedicated and results driven professional with a proven track record in ensuring the adherence to company policies and procedures. Experienced in maintaining continuity and improvement plans, and fostering strategic relationships with key customers to uphold service levels. Proficient in industrial relationships best practices. Seeking to leverage my expertise in policy compliance, business continuity and stakeholder relationships to execute operational excellence.

Experience

2012 - Present

Team Leading:

Oversee an escort team of officers, when escorting detainees in our care. Ensuring efficient and effective service delivery.

Compliance:

Ensuring that all immigration processes and procedures are compliant with relevant laws, regulations and contractual obligations.

Staying up to date with changes in immigration policies and laws.

Quality Assurance:

To ensure quality control processes of immigration services are delivered accurately and efficiently, completing all records, logs and reports on time and of the highest standard.

Client Relationship Management:

Building and maintaining positive relationships with government agencies ensuring Serco Immigration Services meet expectations and contractual requirements.

Risk Management:

Identify potential risks within the operation and work to mitigate them. Ensuring that operations are conducted securely and that sensitive information is properly safeguarded. Implementing security protocols, especially on domestic duties and on international aviation tasks.

Detainee Supervision:

Supporting and interacting with detainees, having a strong understanding of the needs of people from different ethnic, cultural and lifestyle backgrounds.

Updating case notes of particular detainees, that are high care, identifying mental health concerns, reporting unusual activities of detainees be that drug use or disturbances.

Effective communication with other staff members, law enforcement agencies, family members or legal representatives of detainees.

Property:

Inducting new detainees, accurately recording all belongings, their valuables and cash.

Control Room:

Keeping all records and logs up to date via data entry, as well as monitoring all cameras and answering and transferring phones calls. Monitoring all alarm systems. Requesting officers to complete tasks using the Serco radio system.

Training:

Crisis intervention, first aid, and self defence techniques to effectively perform duties.

Work Health and Safety:

Having completed the WH&S course, demonstrate a knowledge of security protocols, risk management and emergency preparedness, played a key role in monthly safety audit processes, identify and rectify potential hazards and maintain a safe work environment.