Deborah Lynne Purves

A highly organised and empathetic Customer Support Specialist, possessing a knack for crafting exemplary customer outcomes. Committed to leveraging robust problem-solving abilities, effective communication skills, and product knowledge to surpass customer expectations and contribute to company goals, while fostering an exceptional customer experience. Pursuing a role where these skills and knowledge can be applied to assist customers, cultivate brand loyalty, and enhance customer service processes.

• Customer Relations - Consistently upheld a 5-star rating on the Gorgias customer satisfaction survey while simultaneously outperforming industry-standard response times.
• Proactively handled inventory matters by conducting daily checks on all existing pre-orders to identify and address any out-of-stock items, promptly informing customers of any arising issues.
• Collaborated with our third-party logistics (3PL) provider to pinpoint inventory discrepancies and ensure precise maintenance of stock levels.
• Generated advertising content using Canva for Klaviyo flows, Facebook V.I.P. Group branded content, and website banners.
• Oversaw a branded Facebook group, nurturing customer connections through engaging comments, posts, and responsive community support, all aimed at cultivating strong and positive brand loyalty.