Summary
Overview
Work History
Education
Skills
voluntary experiences
Hobbies
Timeline
Generic

Debra Brierley

Melbourne,VIC

Summary

I am a hardworking stylist, retail assistant and receptionist with more than 40 years of experience working with various people from diverse demographics. I am also a customer-oriented professional with dedication to customer satisfaction and effective communication. I believe that though my many years of experience that I have a great deal to offer any business.

Overview

42
42
years of professional experience

Work History

Retail Assistant

Taylor Francis And Company
05.2021 - Current
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labelling items, and arranging according to size or color.
  • Used POS system to process sales, returns, online orders, and gift card sales.
  • Increased sales and customer satisfaction through personalized servicing.

Mobile Hairdressing

Self Employed.
01.1999 - Current
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Answered phone calls and emails to schedule client appointments.
  • Developed loyal following of clients by providing high-quality hairdressing services.
  • Developed creative techniques to provide clients with latest hairstyles.

Sales Assistant

Fletcher Jones Pty Ltd
09.2016 - 07.2021
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Established rapport with customers using active listening and interpersonal skills.
  • Skilled in suit fitting and measuring for alterations and custom fitting.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Sales Associate

Duchamp Retail Store
02.2016 - 09.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Salon Owner and Principal Stylist

Self Employed - Mane Hair Salon
03.2013 - 02.2015
  • Oversaw daily salon operations and performed general salon tasks.
  • Maintained daily, monthly and quarterly records of costs and revenue.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Maintained staff records and work schedules.
  • Arranged for regular maintenance services for all beauty equipment.
  • Organized employee shifts and took peak times and seasonality into consideration.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Trained and motivated employees to perform daily business functions.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
  • Maintained salon to highest standard in order to be consistent to council health regulations.

Retail Sales Associate

Provincial Home Living
03.2011 - 04.2013
  • Optimized store displays and appearance via strategic merchandising.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed store organization, maintenance, and purchasing functions.
  • Facilitated large furniture sales and organised delivery options.

Receptionist

Peter Brierley And Partners Chartered Accountants
03.2002 - 12.2004
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.

Salon Operational Manager and Senior Stylist

Myer Melbourne And Glemby International Salons
11.1988 - 10.1999
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Co ordinated and facilitated Apprentice training for Victorian and Tasmanian Salons.
  • Educational Public speaking for in house Myer Melbourne card holding customers.
  • I have won awards during this time for Myer/David Jones best Victorian haircut 1989 and 1990, as well as completing in the national Myer/David Jones haircutting competition in 1989 and winning in 1990.
  • I was also involved and director in charge of hair for a number of in house Myer fashion parades during this time.
  • I was invited to compete in Schwarzkoft Australian Hairdresser of the year in 1990 and won a honourable mention.


Salon Manager and Senior Stylist

Haircuts Salon
02.1987 - 10.1988
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Maintained general appointment calendar and set shift schedules.
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Coached and trained employees to optimize performance and achieve demanding business objectives.
  • Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.

Apprentice - Senior Stylist

Peter Aloi Salon
12.1981 - 09.1987
  • Worked under guidance of experienced professionals to learn trade best practices and techniques.
  • Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
  • Learned wide range of simple and complex techniques from on-the-job training.
  • Honed strong communication, problem-solving and organizational skills while completing tasks and working with team.
  • Completed comprehensive Hairdressing apprenticeship program, successfully learning essential trade skills.
  • Worked as a colour specialist and senior stylist after my apprenticeships was completed

Education

Diploma of Tourism (Operations And Marketing)

Box Hill Institute of TAFE
Box Hill, VIC
12.2010

High School Diploma -

Footscray Tafe
Footscray, VIC
12.1989

Certificate in Hairdressing

Flagstaff Tafe/ VIctorian University
Melbourne, VIC
12.1985

Pascoe Vale Girls College
Pascoe Vale, VIC
12.1981

Skills

  • Retail Transactions Processing
  • Inventory Tracking
  • Sales Techniques
  • Hairdressing
  • Management
  • Operational
  • Organisational
  • Retail POS

voluntary experiences

I have worked on a number of Voluntary groups including the following:

  • Our Lady's Primary School Surrey Hills Fundraising, Social and Fete committees.
  • Strathcona Grammer and Camberwell Grammer Fundraising
  • Box Hill Central Rotary member

Hobbies

  • Property renovations
  • Reading
  • Travelling
  • Cinema
  • Walking for fitness


Timeline

Retail Assistant

Taylor Francis And Company
05.2021 - Current

Sales Assistant

Fletcher Jones Pty Ltd
09.2016 - 07.2021

Sales Associate

Duchamp Retail Store
02.2016 - 09.2016

Salon Owner and Principal Stylist

Self Employed - Mane Hair Salon
03.2013 - 02.2015

Retail Sales Associate

Provincial Home Living
03.2011 - 04.2013

Receptionist

Peter Brierley And Partners Chartered Accountants
03.2002 - 12.2004

Mobile Hairdressing

Self Employed.
01.1999 - Current

Salon Operational Manager and Senior Stylist

Myer Melbourne And Glemby International Salons
11.1988 - 10.1999

Salon Manager and Senior Stylist

Haircuts Salon
02.1987 - 10.1988

Apprentice - Senior Stylist

Peter Aloi Salon
12.1981 - 09.1987

Diploma of Tourism (Operations And Marketing)

Box Hill Institute of TAFE

High School Diploma -

Footscray Tafe

Certificate in Hairdressing

Flagstaff Tafe/ VIctorian University

Pascoe Vale Girls College

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Debra Brierley