Debra Bruce
Murray Bridge East,SA
Summary
Proven Project Assistant with a track record of enhancing efficiency and accuracy at JJ Communications. Skilled in administrative support and team collaboration, demonstrated through streamlined administrative processes and effective inter-departmental communication. Achieved significant improvements in project coordination and customer satisfaction, leveraging research abilities and a results-driven approach.
Overview
27
27
years of professional experience
Work History
Project Assistant
JJ Communications
2020.09 - Current
- Lodged Permits & Managed mobile network shutdowns
- Prepared and lodged Work Method Procedures for each job site
- Photocopied, distributed and emailed documents to project managers.
- Prepared site folders
- Assisted with onboarding newly hired staff members
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Maintained consistent email communication with stores and suppliers to confirm and track orders
- Prepared purchase orders accurately and followed up with suppliers to confirm receipt and delivery schedules.
- Maintained Registers
- Assist Payroll with entries & approvals
Customer Service Officer
AAT Kings
1998.01 - 2023.06
- Enhanced customer satisfaction by providing timely and accurate product information.
- Assisted customers by answering questions and responding to inquiries.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
- Recommended tours to customers, thoroughly explaining details.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Developed comprehensive knowledge of company products and services to provide expert assistance to customers.
- Handled sensitive information with discretion, adhering strictly to privacy regulations and company policies.
- Provided exceptional customer support during peak periods, helping maintain the highest level of service quality despite increased demand.
- Managed high call volume while maintaining professional composure under pressure, ensuring positive customer interactions.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma -
Underdale High School
Adelaide, SA11.1990
Skills
- Administrative Support
- Client Relationships
- Database entry
- Team Support
- Phone and Email Etiquette
Timeline
Project Assistant
JJ Communications
2020.09 - Current
Customer Service Officer
AAT Kings
1998.01 - 2023.06
High School Diploma -
Underdale High School
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