Debra Carden
Malvern East,Australia
Summary
I am a results-oriented Interior Designer. I use experience and knowledge to create unique and innovative design solutions. Offering excellent problem-solving and communication skills for providing highest level of customer service. Dedicated to staying current on latest industry trends and developments.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Showroom Design Consultant
Kresta Blinds Pty Ltd
06.2024 - Current
- Managing day to day administrative tasks including Sales Reps appointments
- Maintain thorough product & supplier knowledge to assist clients in making suitable and practical design choices for their home.
- Identify changes in scope of work and amend schedule as required.
- Execute appointments with a deep understanding of the customer's requirements
- Conduct comprehensive explanations of all available products.
- Cultivate and sustain in-depth expertise in showroom products and offerings.
- Cultivate an environment that inspires and comforts customers during their visit
- Promptly respond to all inquiries, both internal and external, in a professional and positive manner.
- Preserve the showroom's professional and inviting atmosphere.
Selection Studio Specialist
Mahercorp Urbanedge & Eight Homes
08.2022 - 05.2023
- Conduct tours of the Colour Selections Showroom tailored to the client’s chosen specification.
- Inspire and prepare clients to choose external and internal colour schemes for their upcoming selection appointment.
- Ensure clients receive the highest level of customer service.
- Effectively manage time to ensure clients browse appointments are completed within the allocated timeframe.
- Maintain thorough product & supplier knowledge to assist clients in making suitable and practical design choices for their home.
- Execute appointments with a deep understanding of the customer's sales quote and house selection.
- Offer creative solutions to fulfill customer-specific requirements.
- Conduct comprehensive explanations of all available products.
- Cultivate and sustain in-depth expertise in showroom products and offerings.
- Cultivate an environment that inspires and comforts customers during their selection process.
- Promptly respond to all inquiries, both internal and external, in a professional and positive manner.
- Preserve the showroom's professional and inviting atmosphere.
- Document & update pre site colour & electrical appointment
Custom Design Furniture Consultant
Urban Rhythm Richmond
07.2020 - 05.2022
- Daily maintenance and running of the Showroom
- Provide a high and consultative level of customer service
- Thorough knowledge of production & manufacturing of furniture & materials
- A wide range of Australasian made fabrics, patterns & designs
- Meterage of Materials for Upholstery & Furniture production
- Stock Management and Quality Control
- Daily upkeep & presentation of showroom
- Liaising and creating orders with our partnering stake holders; Designer Boys, Globe West & The Rug Collection
- Assist customers with styling ideas and sourcing furnishings to match that vision
- Thorough knowledge of Options; the in-house CRM and POS system
- Resolution dispute, defusing possible escalations (Mediation)
Senior Design & Sales Consultant
Matt Blatt Flagship Store Richmond
10.2018 - 01.2020
- Daily maintenance and running of the Showroom
- Visual Merchandising
- Stock Management and Quality Control
- Provide a high and consultative level of customer service
- Assist customers with styling ideas and sourcing furnishings to match that vision
- Resolution dispute, defusing possible escalation(Mediation)
- Resolving customer complaints
- Exceeding Sales and KPI Targets
- Pronto Xi Trained in purchase, inventory, administration
- POS system/Cash handling including EFTPOS
- Liaising with Architects, Interior Designers, Builders & Construction Workers
- Regular referrals from Architects & Interior Designers
- Interpreting building & Construction plans advising on finishes & presentation
Assistant Manager Sales Consultant
ARTISAN Home Concepts Brighton
11.2015 - 02.2018
- Daily maintenance and running of the Store
- Visual Merchandising
- Stock Management and Quality Control
- Provide a high and consultative level of customer service.
- Assist customers with styling ideas and sourcing furnishings to match that vision.
- Exceeding Sales and KPI Targets
- POS system/Cash handling including EFTPOS.
- Sales Productivity Report
- Interpreting building & Construction plans advising on finishes & presentation
- Resolving customer complaints
- Sales Productivity Report
Education
Interior Design & Decoration for Professionals -
01.2021
Diploma of Social Science - Criminal Justice
01.2012
Certificate IV in Business Administration - undefined
01.2008
Certificate I in Information Technology - undefined
01.2005
Certificate IV in Hair Design - undefined
Pivot Point Hair Design College
01.1999
Skills
- Astute Interpersonal skills
- Well presented
- Professional phone manner
- Customer Service
- Qualifying prospective clients
- Advanced Administration & Organisational skills
- Attention to detail
- Interior design & decoration
- Visual Merchandising
- Industry knowledge
- Proficiency in SketchUp
- Proficiency in Adobe Software
- Business Acumen
- Knowledge of the Construction & Property Market
- IT Administration
- CRM Software
- Zen desk Service
- Dispute and Complaint Resolution
Work Referees
Available Upon Request
Timeline
Showroom Design Consultant
Kresta Blinds Pty Ltd
06.2024 - Current
Selection Studio Specialist
Mahercorp Urbanedge & Eight Homes
08.2022 - 05.2023
Custom Design Furniture Consultant
Urban Rhythm Richmond
07.2020 - 05.2022
Senior Design & Sales Consultant
Matt Blatt Flagship Store Richmond
10.2018 - 01.2020
Assistant Manager Sales Consultant
ARTISAN Home Concepts Brighton
11.2015 - 02.2018
Diploma of Social Science - Criminal Justice
Certificate IV in Business Administration - undefined
Certificate I in Information Technology - undefined
Certificate IV in Hair Design - undefined
Pivot Point Hair Design College
Interior Design & Decoration for Professionals -
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