Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Debra Devlin

Halls Head,WA

Summary

Dynamic professional with extensive experience as a Secretary Manager at Devlins Electrical Service, excelling in office management and meeting coordination. Proven ability to enhance operational efficiency and maintain confidentiality while training teams. Skilled in document preparation and effective email communication, driving productivity and fostering strong workplace relationships.

Overview

44
44
years of professional experience

Work History

Secretary Manager

DEVLINS ELECTRICAL SERVICE
MANDURAH, WA
06.1977 - 06.2021
  • Organized meetings and conferences, prepared agendas and took minutes of proceedings.
  • Ensured office supplies were adequately stocked at all times.
  • Created and revised systems and procedures by analyzing operating practices, recordkeeping systems and forms control.
  • Performed general office duties such as photocopying, faxing, scanning.
  • Assisted with the development of departmental policies and procedures.
  • Monitored emails sent to the company email address; responded to inquiries in a timely manner.
  • Monitored office supplies to replenish needed inventory before depletion.
  • Greeted visitors in a professional manner and provided them with assistance as needed.
  • Maintained a high level of confidentiality in all areas of work.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Answered phone calls and emails in a timely manner.
  • Managed office operations and procedures, including recordkeeping systems, filing systems, supply requisition, mail distribution and other administrative services.

NAB BRANCH MANAGER

NAB
MANDURAH, WA
03.1998 - 10.2004
  • Created reports summarizing operational performance metrics for senior management review.
  • Analyzed competitors and market trends to facilitate business growth.
  • Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
  • Established strong working relationships with external partners such as vendors and suppliers.
  • Grew business banking relationships through proactive outreach.
  • Increased efficiency and drove branch revenue by optimizing daily operations.
  • Identified opportunities for process improvement initiatives within the branch.
  • Assisted other branches when needed during peak periods or special projects.
  • Provided guidance and support to team members regarding problem resolution and customer service issues.
  • Planned work schedules to maintain adequate staffing levels.
  • Resolved escalated customer complaints in a timely manner.
  • Conducted regular performance reviews for all employees in the branch.
  • Assigned duties to employees and examined work for accuracy, neatness and timeliness.

Education

CORRIGIN JUNIOR HIGHSCHOOL
CORRIGIN
01-1974

Skills

  • Meeting coordination
  • Office management
  • Document preparation
  • Email communication
  • Recordkeeping systems
  • Confidentiality maintenance

Affiliations

  • Aqua Aerobics
  • Walking
  • Visiting my Father in Care

Accomplishments

  • NAB Special Recognition Reward- For diligent manner in following Policy and Procedure
  • NAB Special Recognition award for consistantly referring customers to appropriate areas
  • NAB Special Recognition Reward for handling customer complaints

Timeline

NAB BRANCH MANAGER

NAB
03.1998 - 10.2004

Secretary Manager

DEVLINS ELECTRICAL SERVICE
06.1977 - 06.2021

CORRIGIN JUNIOR HIGHSCHOOL

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Debra Devlin