Debra Doyle

Directed management of home care packages across Queensland and New South Wales.

Oversaw a diverse team of 5 Registered Nurses, 6 Client Relationship Managers, 6 Schedulers, and 120 care staff.

Monitored client health and communicated significant changes to healthcare professionals.

Facilitated staff communication to enhance service delivery efficiency.

Implemented training programs aimed at continuous staff development.

Prepared monthly Board reports for performance evaluation and strategic insights.

Established effective communication channels among patients, clients, and caregivers.

Conducted audit checks on care plans for clients with Alzheimer's and dementia.

Commission complaints and resolutions.

• Managed home care services for 2,000 CHSP clients and 185 packages across region from Tweed Heads to Gympie.
• Trained staff on My Aged Care system to track HCP clients awaiting packages.
• Monitored client health, documenting changes and reporting findings to healthcare professionals.
• Prepared monthly reports similar to previous role with Alzheimer's Queensland.
• Conducted weekly staff meetings to ensure operational effectiveness and team alignment.

Reported directly to CEO and CFO on service delivery and client outcomes.

• Managed client care plans and documentation to ensure comprehensive service delivery.
• Developed individualized care plans in collaboration with clients and families.
• Coordinated community resources to facilitate access to essential services.
• Maintained accurate records in compliance with organizational policies and standards.
• Provided clients with upgrades through MAC Portal, enhancing service accessibility.

Conducted weekly check-ins with Home Care manager for quality assurance.

• Served as backfill for Home Care Manager during absences, ensuring continuity of care.

• Collaborated with various managerial teams to meet strategic objectives and resolve performance issues.
• Executed EN 2011, establishing pilot programs for Blue Tech, now known as Alaya Care.
• Trained teams on HCP program implementation across all regions, enhancing overall effectiveness.
• Delivered manual handling training as a coach at Brisbane sites, improving staff competency.
• Managed podiatry clinics and coordinated community home visits for Allied Health Team.
• Oversaw senior roster management across Brisbane, optimizing operational efficiencies.
• Completed and managed Grief Recovery Group in compliance with chaplain guidelines.