Debra Farmer
Currambine,Australia
Summary
Dynamic retail manager with a proven track record at Healthy Life Warehouse, excelling in inventory management and staff leadership. Known for outstanding customer service and strong people management skills, I drive sales and enhance operational efficiency, ensuring timely stock procurement and fostering supplier relationships to meet promotional goals.
Overview
44
44
years of professional experience
Work History
Manager
Healthy Life Warehouse
Perth, WA
05.2023 - Current
- Staff management including payroll and rosters
- Maintain all inventory and stock management systems accurately using FRED
- Manage and collate daily online orders and oversee distribution to customers in a timely manner.
- Work closely with the Customer Service team and staff to provide excellent service and resolve customer issues.
- Purchase inventory within agreed time frames.
- Maintain and build excellent relationships with representatives and suppliers and purchase stock in accordance with Healthy Life promotional programs
- Responsible for catalogue buying.
- Stock ordering on a daily, weekly and monthly basis
- Maintain Warehouse processes for returns/credits. This includes out of dates, damaged and un-saleable goods.
- Provide Reporting to management through the Healthy Life reporting systems
Retail Manager
Superpharmacy/Superpharmacy Warehouse
North Perth/Perth, WA
07.2017 - Current
- Staff management and recruitment
- Maintaining rosters and payroll on a weekly basis
- Maintain all inventory and stock management systems accurately using FRED
- Purchase inventory within agreed time frames.
- Stock and stocktake management
- Maintain and build excellent relationships with representatives and suppliers and purchase stock in accordance with Superpharmacy buying guides and promotional programs
- Responsible for catalogue buying, catalogue setup including displays and ticketing.
- Stock ordering on a daily, weekly and monthly basis
- Responsible for the supervision of merchandising
- Maintain store process for returns/credits. This includes out of dates, damaged and un-saleable goods.
- Provide Sales Reporting to management on a weekly basis.
Inventory Manager
Terry White Pharmacy
Chatswood Chase, NSW
03.2015 - 06.2017
- Maintain accurate inventory controls, distribution and stock management systems, provide administrative support and co-ordinate and manage monthly and annual stock inventory.
- Maintain all inventory and stock management systems accurately using FRED
- Stock Fill team management
- Purchase inventory within agreed time frames and budgets
- Stock and stocktake management
- Maintain and build excellent relationships with representatives and suppliers and purchase stock in accordance with Terry White buying guides and promotional programs
- Responsible for all catalogue buying, fortnightly catalogue setup including displays and ticketing
- Stock ordering on a daily, weekly and monthly basis
- Responsible for planograms and merchandising
- Maintain store process for returns/credits. This includes out of dates, damaged and un-saleable goods.
- Provide Reporting to management from the FRED stock control system
Retail Manager
Wizard Pharmacy Central (formally Terry White Chemist)
Joondalup, WA
10.1994 - 02.2015
- Staff management of 23 people and training duties including monthly staff meetings, senior management meetings and human resources coordination.
- Marketing and advertising duties including store promotion setup for fortnightly national catalogue. This includes specific purchasing, presentation of promotional gondola ends and bins. Producing all relevant catalogue ticketing in close liaison with all product merchandising representatives.
- Drive sales within the store to meet Promotional budgets.
- Responsibility for visual merchandising of all store and catalogue setups and understanding of planograms
- Implement employee training including store policies, services and register operations.
- Time & staff management of wages and store budgets.
- Highly developed interpersonal and teamwork skills to operate effectively as a member of multi-disciplinary team and contribute to high quality patient-oriented service.
- Maintain accurate inventory controls, distribution and stock management systems, provide administrative support and co-ordinate and manage monthly and annual stock inventory.
- Store management duties including cash and banking management, data management, customer account management and staff account management.
- Ability to work with several operating systems, including Windows and CDC Point of Sale system.
- Professional & accurate maintenance of pharmacy records
- Highly developed sensitivity and inter-cultural awareness when dealing with staff and customers from diverse backgrounds.
- Confident communication and decision-making skills to provide informed advice on OTC lines to customers in a community pharmacy environment.
- Screen customer service enquiries and refer to pharmacists when required.
Senior Pharmacy Assistant
Flinders Square Pharmacy
Perth, Western Australia
01.1988 - 10.1994
Senior Pharmacy Assistant
Torquay Pharmacy
Torquay, Victoria
01.1985 - 01.1988
Junior Pharmacy Assistant
Dogswaump Pharmacy
Perth, Western Australia
03.1981 - 01.1985
Education
High School Certificate -
Carine Senior High School
Western Australia01.1979
Skills
- Outstanding quality customer service
- Strong people management skills
- Excellent communication skills
- Energy, drive, and exceptional work ethic
References
Upon request
Training
- Galderma Skincare training - continuous
- Staff Management training
- Scheduled medicines Australia nationwide training courses.
- QCCP – Quality care training and implementation.
- Multiple pharmacy relevant OTC medicine training.
- Pfizer OTC medicine training.
- Loss prevention training courses and store implementation.
- Multiple brand dermatology product training.
- Swisse skincare and vitamin product training.
- L’Oréal Hair Product Training Course.
- Dr. Lewins skin care product training course.
- Ego skincare training course
- Loreal Skincare training.
- Kate Morgan Weight Loss Consultant training
- Kora Skincare training
- St John Senior First Aid Course
- Inventory and Stock control trainings
Timeline
Manager
Healthy Life Warehouse
05.2023 - Current
Retail Manager
Superpharmacy/Superpharmacy Warehouse
07.2017 - Current
Inventory Manager
Terry White Pharmacy
03.2015 - 06.2017
Retail Manager
Wizard Pharmacy Central (formally Terry White Chemist)
10.1994 - 02.2015
Senior Pharmacy Assistant
Flinders Square Pharmacy
01.1988 - 10.1994
Senior Pharmacy Assistant
Torquay Pharmacy
01.1985 - 01.1988
Junior Pharmacy Assistant
Dogswaump Pharmacy
03.1981 - 01.1985
High School Certificate -
Carine Senior High School