Debra Hall

Professional and knowledgeable Administration Clerk offering over 25 years of experience carrying out clerical and customer service tasks. Detailed and precise when entering patient data and assisting colleagues. Skilled at supporting customers with simple and complex needs with professionalism.

Personable and energetic committed to delivering excellence in all facets of customer service and administrative support.

• Medical Administration Training- BSBMED301B, M.A.T, 2014
• Aviation Apprenticeship - Certificate 3, Online/Articulate training through Toll Dnata, 2014
• Career Education & Employment for Women Certificate 2, Loftus TAFE, 2006
• Tax in small business, St George & Sutherland Community College, 2002
• Women's Clothing Assembly, St George TAFE, 1991
• Word Processing Word Perfect, Ascii Computer Training Centre, 1989
• Intermediate Computer Course, Ascii Computer Training Centre, 1987
• Typing Course, Hurstville Business College, 1987
• School Certificate, Gymea High School, 1982

• Administration support for an Ocular Plastic Doctor in a Day Surgery located in Miranda in a patient focused practise
• St George Private Hospital starting as a receptionist and working in the Health Fund Department. Dealing with all health funds, work cover, third party, overseas patients, medicare and DVA. Attention to detail for Informed Financial Consent for patients
• Experience in several areas in St George Public Hospital such as Community Mental Health, Switchboard and Emergency Department, which has provided me with strong Administration skills.
• Medical terminology, Pracsoft and administration training with M.A.T. (Medical Administration Training)
• 12 years experience working as an operator in a 24/7 Call Centre
• Singapore Airlines Lounge reception, dealing with the airline "Premium" passengers
• Responsible for providing reliable transport for companies such as Qantas, Department of Veteran Affairs, Rail Corp and NRMA
• Training and assessing of staff
• Customer care operator duties including troubleshooting, warranty, booking couriers, over the phone payments and general data entry
• Managing high volume of incoming calls from the public
• Queries from drivers i.e directions, radio problems, emergency situations etc.
• Reception/Secretarial experience (current typing speed 70 wpm)
• Administration duties (maintaining reports for audits)
• Competent use of computers (Word, Excel, PowerPoint, Outlook, Internet research, …)
• Ability to empathize with people and understand their needs
• Work well under pressure
• Initiative to co-ordinate, prioritize and make decisions
• Very reliable, mature minded and flexible
• Goal and quality-oriented, resilient
• Dependable, hardworking and dedicated
• Ability to motivate and inspire others

To be advised