Dynamic Quality and Risk Manager with a proven track record at Townsville Private Clinic, skilled in risk assessment and mitigation. Adept at fostering collaborative relationships and enhancing compliance with NSQHS standards. Recognized for implementing effective policies and conducting thorough audits, driving continuous improvement in patient safety and care quality.
Overview
17
17
years of professional experience
Work History
Quality and Risk Manager
Townsville Private Clinic
01.2019 - Current
Assisted in identifying and assessing potential risks within organizational operations.
Supported development of risk management strategies and policies to mitigate identified risks.
Collaborate with staff members to gather data for risk analysis and reporting purposes.
Monitored regulatory changes impacting organizational risk exposure and compliance requirements.
Helped prepare documentation for risk assessments, ensuring accuracy and completeness of information.
Engaged in departmental meetings to facilitate communication regarding risk-related concerns and solutions.
Conducted thorough analysis of historical data, helping identify patterns and trends in potential risks.
Conducted regular audits of existing policies and procedures, ensuring their continued effectiveness in addressing organizational goals related to mitigating risks.
Developed strong relationships with internal stakeholders, promoting a culture of risk awareness and accountability.
Enhanced risk identification processes for early detection and mitigation of potential risks.
Achieved regulatory compliance by ensuring adherence to industry standards and guidelines related to risk management.
Instituted regular safety inspections and hazards management strategies to keep operations compliant.
Participated in training sessions on risk awareness and compliance protocols for staff members.
Conducted research on industry best practices to enhance risk management processes.
Endorsed Enrolled Nurse
Townsville Private Clinic
01.2019 - Current
Collaborate with multidisciplinary teams to develop and implement individualized care plans.
Collaboratee with multidisciplinary teams to develop and implement individualized care plans.e
Maintained AHPRA registration of my scope of practice standards.
Support patients with daily living activities, medications administration and therapeutic interventions to ensure optimal care outcome.
Improved patient satisfaction by delivering compassionate and personalized care.
Identifying and report risk to patient safety, such as changes in mental state, self harm or absconding risk.
Mentored new nursing staff members, fostering teamwork and improving unit efficiency.
Conduct and document regular observations, risk and environment safety checks.
Endorsed Enrolled Nurse
Adolescent Inpatient and Day Service Unit
05.2013 - 12.2018
Delivered direct, safe nursing care aligned with the Adolescent;s individual care planning under the guidance of a Registered Nurse.
Supported young people with daily living activities, emotional regulation, and participation in therapeutic and recreational group programs.
Developed and maintained supportive, age-appropriate relationships with patients while maintaining clear professional boundaries.
Assisted with admission, discharge, and transition processes for adolescent patients.
Developed and maintained supportive, age-appropriate relationships with patients while maintaining clear professional boundaries.
Participated in education, clinical supervision, and reflective practices.
Collaborate with multidisciplinary teams to develop and implement individualized care plans.
Maintained AHPRA registration of my scope of practice standards.
Support patients with medications administration, education and therapeutic interventions to ensure optimal care outcome.
Improved patient satisfaction by delivering compassionate and personalized care.
Identifying and report risk to patient safety, such as changes in mental state, self harm or absconding risk.
Mentored new nursing staff members, fostering teamwork and improving unit efficiency.
Conduct and document regular observations, risk and environment safety checks using CIMHA electronic systems.
Endorsed Enrolled Nurse
Townsville Community Care Unit
09.2011 - 12.2013
Supporting consumers with daily living activities, medication administration and personal hygiene as needed.
Assist in setting and working towards rehabilitation goals, including vocational, social, and independent living skills.
Deliver safe, therapeutic nursing care under the direction of a Registered Nurse in line with my scope of practice.
Conducted and documented regular mental state assessments, risk observations and safety checks.
Implement risk minimisation strategies in line with individual safety or behavioural plans.
Assist in delivering psychoeducational and recreational activities within the rehabilitation framework.
promoted a supportive and respectful environment that fosters recovery and autonomy.
Maintained accurate, timely documentation of care delivery observations, and interactions with use of CIMHA electronic systems.
Communicated effectively with consumers, carers and staff within the multidisciplinary team.
Maintained AHPRA registration and completed all required mandatory training.
Endorsed Enrolled Nurse
Adult Acute Mental Health Inpatient Unit
09.2008 - 09.2011
Deliver safe, therapeutic nursing care under the direction of a Registered Nurse in line with my scope of practice.
Conducted and documented regular mental state assessments, risk observations and visual safety checks.
Implement risk minimisation strategies in line with individual safety, behaviours, mood and responses to treatment.
Assist in delivering psychoeducational and recreational activities within the rehabilitation framework.
Promoted a supportive and respectful environment that fosters recovery and autonomy.
Maintained accurate, timely documentation of care delivery observations, and interactions with use of CIMHA electronic systems.
Communicated effectively with consumers, carers and staff within the multidisciplinary team.
Maintained AHPRA registration and completed all required mandatory training.
Recognising early signs of deterioration in mental state or increased risk and escalate appropriately.
Education
Graduate Diploma - Endorsed Enrolled Nurse
TAFE Queensland Cairns
Cairns, QLD
07-2007
Skills
Comprehensive knowledge of NSQHS standards and accreditation processes
Strong understanding of clinical incident management, root cause analysis, Quality reporting tools, (eg Riskman)
Skills in conducting clinical AUDITS, data analysis and feedback for continuous improvement
Experience and contributing to morbidity meetings
Ability to analyse trends in incident data, complaints, near misses and adverse events
Proficient in risk identification, assessment, mitigation, and escalation
Skilled in developing and reviewing policies and procedures aligned with legal and accreditation standards
Understanding of workplace health and Safety and infection prevention and control in mental health environments
Collaborative leadership style with ability to build strong relationships with nursing, administration, allied health and executive teams
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