Summary
Overview
Work History
Education
Skills
Beneficialskills
Working with childrens check
Timeline
Generic

Debra Horton

Saratoga

Summary

Experienced office management and adminstration assissant with decades of knowledge, delivering friendly service and personalized attention to all customers. Works well under pressure and handles stressful situations respectfully. Committed to going the extra mile to ensure success with a strong work ethic, leadership skills, and excellent communication abilities. Over 25+ years of experience in sales and marketing. Highly organized, self-motivated, and proficient with computers. Seasoned Office Manager with leadership expertise in administrative positions. Well-versed in industry practices and procedures. Strong management abilities in financial, personnel, and clerical areas. Experienced Office Management and Administration Professional excelling in optimizing productivity, efficiency, and service quality across various environments. Prioritizes projects and multitasks effectively to achieve project goals. Valuable team player with expertise in team leadership. Offers strong work ethic to contribute to the success of any organization.

Overview

30
30
years of professional experience

Work History

Office Manager/Sales and Customer Service Administrator

Australian Termite Solutions
03.2014 - 03.2020
  • Daily running of the Office
  • Sales and Marketing Responsibilities
  • Booking in Jobs using a Data Base System
  • Client telephone contact and general office administration
  • Assisting callers with information and advice
  • Accounts using Zero System
  • Reconciliation of all Bank Transactions.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.

Sales Assistant/Telemarking Position

Pro Master Pest Control services
01.2006 - 01.2014
  • Answering the Phone and Follow up on Queries
  • Sales and Administration/Telemarketing from Cold Call Database
  • Keeping constant communication with regular customers.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Met and exceeded sales targets consistently, contributing to overall team success.

Personal Assistant

Telstra – Mobile Satellite and Radio Division
01.1990 - 01.1998
  • Answering and Delegating calls to other Divisions
  • Secretarial Duties, Organising Diary and Appointments
  • Booking of Meeting Rooms and Organising Refreshments when needed for meetings
  • Typing, Filing, Following up on emails from other divisions
  • Dealing with Face-to-Face Customers.
  • Maintained appropriate filing of personal and professional documentation.
  • Displayed absolute discretion at handling confidential information.
  • Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.

Education

High School Diploma -

Willoughby Girls High School
Willoughby, NSW
11.1980

Skills

    Customer Service

    Office Management

    Organizational Skills

    Office Administration

    Data Entry

    Customer Relations

    Billing

    Bookkeeping

    Account Reconciliation

    Scheduling

Beneficialskills

  • Great Communication skills
  • Trust Worthy and Reliable with a friendly demeaner
  • Able to make important decisions independently
  • Management skills
  • Problem solving abilities
  • Leadership skills
  • Commercial awareness
  • Perseverance
  • Confidence
  • Efficient worker

Working with childrens check

acquired my WWCC in 2021 and is still currently in date.

Timeline

Office Manager/Sales and Customer Service Administrator

Australian Termite Solutions
03.2014 - 03.2020

Sales Assistant/Telemarking Position

Pro Master Pest Control services
01.2006 - 01.2014

Personal Assistant

Telstra – Mobile Satellite and Radio Division
01.1990 - 01.1998

High School Diploma -

Willoughby Girls High School

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Debra Horton