Debra Lloyd
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
Work History
Site Manager
Belong at Home
02.2024 - 11.2024
- Management of 30 staff
- Management of 28 Volunteers
- Inductions – staff and volunteers
- Scheduling of all staff
- Account reconciliations
- Debt collecting
- Client Reviews
- Face to face client interviews/updates
- Represent the company at local events – Community Expo etc
- Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
Tutor
Self Employed Services
11.2020 - 02.2024
- English Comprehension
- Writing skills workshops
- Working with young adults
Manager
Donnybrook Visitor Centre
09.2021 - 02.2024
- Manage a volunteer staff of 12
- HR/IR issues/Payroll
- Marketing
- Budgeting/Financial Management
- Community Liaison
- OSH
- Senior Administration
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
Polling Place Manager
West Australian Electoral Commission
01.2021 - 03.2021
- HR – Payroll and IR issues
- Customer Service
- Community Liaison
- Senior Administration
- OHS audit
- Asset Management
- Document control
Member of the Management Committee
Donnybrook CRC
07.2019 - 07.2020
- Effectively managed sensitive information in a confidential manner while balancing transparency requirements.
- Enhanced team productivity by implementing efficient organizational systems and workflow processes.
- Planned and monitored staff hiring, disciplinary actions and continuing education initiatives.
Temp
City of Perth
06.2017 - 06.2017
- Community Liaison
Contract
Shire of Morawa
04.2014 - 05.2014
- HR – Payroll and IR issues
- Community Liaison
- Debtors/Creditors
- Budget revision
Casual
West Australian Electoral Commission
11.2013 - 11.2013
- Scanning
- Ballot counting
- Supervision of vote opening and checking
Contract Fulltime
Australian Electoral Commission
08.2013 - 10.2013
- OIC – Officer in Charge Booragoon Office Division of Tangney
- Senior Administration
- HR – payroll, managing 8 staff
- OHS audit
- Asset Management
- Document control
Education
Completed Yr. 12 -
Kirwan High School
Townsville, QLDBachelor of Arts - Majoring English Lit, Minor in Psychology
ECU Bunbury
Bunbury, WA01.2022
Skills
- Excel
- Word
- Works
- Publisher
- Windows 10
- PowerPoint
- Outlook
- Access
- One Note
- RMB Finance
- RMB Assets
- Integris
- Bookmark
- Quicken
- MYOB
- XERO
- Local Government finance packages – LOGIS/Synergy/Synergy Plus
- EBS – Scheduling Program
- REST – Database system
- Sandwaii
- Employment Hero
- Logicq
- Team leadership
- Site inspection and management
- Quality assurance
- Problem-solving
- Staff management
- Conflict resolution
- Shift scheduling
- Workforce planning
- Customer service
- Customer relationship management
- Documentation and reporting
- Personnel management
- Relationship building
- Customer inquiries
- Business administration
- Financial management
Timeline
Site Manager
Belong at Home
02.2024 - 11.2024
Manager
Donnybrook Visitor Centre
09.2021 - 02.2024
Polling Place Manager
West Australian Electoral Commission
01.2021 - 03.2021
Tutor
Self Employed Services
11.2020 - 02.2024
Member of the Management Committee
Donnybrook CRC
07.2019 - 07.2020
Temp
City of Perth
06.2017 - 06.2017
Contract
Shire of Morawa
04.2014 - 05.2014
Casual
West Australian Electoral Commission
11.2013 - 11.2013
Contract Fulltime
Australian Electoral Commission
08.2013 - 10.2013
Completed Yr. 12 -
Kirwan High School
Bachelor of Arts - Majoring English Lit, Minor in Psychology
ECU Bunbury
Similar Profiles
Adam MurphyAdam Murphy
Senior Community Support Worker at Belong At HomeSenior Community Support Worker at Belong At Home
Jayne SmithJayne Smith
TEAM LEADER at Belong at Home/Community Home CareTEAM LEADER at Belong at Home/Community Home Care
Jody FalconJody Falcon
Senior Account Manager for property management at Belong HomeSenior Account Manager for property management at Belong Home