Debra Lloyd-Jones

Prosecutor

• Managed complex caseloads efficiently, prioritizing tasks based on urgency and importance.
• Managed prosecution of criminal cases, ensuring adherence to legal standards and procedural guidelines.
• Developed persuasive arguments for court presentations, contributing to successful case outcomes.
• Advocated for victims' rights throughout the judicial process, ensuring their voices were heard in court proceedings.
• Undergo case conferencing or pretrial negotiation with legal representatives to identify issues and provide an early resolution.
• Participated in professional development programs to stay current with evolving laws and best practices within the field of prosecution.
• Analyzed case files and legal documents, identifying critical information for trial preparation.
• Oversaw case management processes, streamlining workflows for increased efficiency in prosecution efforts.
• Adapted quickly under pressure during unexpected changes or new developments within ongoing cases.

General Duties

• Prioritise, reschedule and reorganize own work to reflect changes in priorities and adjust own schedule to meet business needs.
• Utilised excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
• Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
• Gather and exchange information from and with the community; and use analytical skills, recording equipment and information systems to record, organise and analyse information.
• Provided training and mentorship to junior officers, fostering professional development within the department.
• Enforced laws and regulations to maintain public safety and order.
• Perform administrative duties in support of operational responsibilities; prepare forms, correspondence and reports.
• Conducted thorough investigations into criminal activities, gathering evidence and interviewing witnesses.
• Collaborated with community organizations to promote crime prevention initiatives and enhance public relations.
• Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
• Maintain operational safety in diverse conditions and adhere to protocols utilising appropriate communication, practical and physical skills in order to protect persons from harm.
• Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
• Escalate issues through appropriate channels where appropriate.

• Coordinated multiple client accounts, ensuring timely communication and project updates.
• Develop and implement measurement programs that monitor customer satisfaction, stock availability, brand compliance and benchmarking.
• Develop key performance indicator based questionnaires (Field marketing).
• Create rapport and foster excellent long term working relationships.
• Managed client inquiries, providing efficient resolutions and enhancing overall customer satisfaction.
• Developed comprehensive account reports, improving transparency and supporting strategic decision-making.
• Collaborated with cross-functional teams to streamline processes and enhance service delivery efficiency.
• Monitored account performance metrics, identifying trends to inform future business strategies.
• Implemented feedback mechanisms for clients, driving continuous improvement in service offerings.
• Computer programs, databases, Survey Manager, MS Office including Excel, Word, Outlook, PowerPoint and data entry.

• Customer services – help and support desk for product delivery and information.
• Troubleshoot hardware and software issues for various computers and programs
• Manage government funding:
• Utilise and maintain funding database
• Liaise with Govt. departments
• Process funding applications
• Calculate and authorize payments
• Manage printing process of induction cards
• Create and maintain excel spreadsheet registers and documents
• Write manuals (instruction and troubleshoot)
• Setup and breakdown of Heavy Vehicle Simulators
• Train the trainer - simulators
• Inventory control
• Research industry requirements
• Utilise various software applications – Corskill, Sage CRM, Card 5, Adobe Professional, Access, Word, Excel, Outlook

• Achievements: Successfully coordinate and implement the transfer of clients in to new services, operating system and reporting programs within required timeframe and with little interruption to client. Implement and create a new set of processes to improve the efficiency of workflow
• End to end Project management.
• Self-manage within the Client Services team.
• Coordinate key accounts (Virgin Blue, Coles, Westpac, Crazy Johns, Stockland, Suncorp, BOQ) in relation to:
• Create rapport and foster excellent long term working relationships.
• Develop and implement measurement programs that monitor customer satisfaction, stock availability, brand compliance and benchmarking.
• Develop key performance indicator based questionnaires (Field marketing).
• Research and determine client reporting requirements.
• Delegate tasks in relation to project creation.
• Create program briefs, shopper instructions, proofing and quality assurance material.
• Manage and meet deadlines for survey due dates, reporting and documentation.
• Solution planning: Investigate, establish and resolve concerns both internally and externally.
• Administrative and Operational tasks:
• Create monthly jobs for clients within Survey manager express.
• Create monthly brief and shopper instructions.
• Job allocation.
• Quality Control all incoming data.
• Create monthly reporting – automated and manual (excel)
• Computer programs, databases, Survey Manager, MS Office including Excel, Word, Outlook, PowerPoint and data entry.
• Prepare documentation for clients and company including letters, proposals and spreadsheets.

• Achievements: Successful setup and implementation of all office processes and procedures ensuring efficiency and ease of use
• Providing timely, courteous and enthusiastic customer service at all times.
• Identify sales and financial referrals.
• Maintain trust accounting / receipting.
• Create and maintain client files.
• Setup and maintain professional and private database.
• Effective communication with internal and external clients
• Microsoft/Console/Elders computers systems, database and data entry.
• Maintain financial records, pay creditors, petty cash, receipt and banking of trust monies.
• Preparation of all listing and contract documentation.
• Client letters, flyers, newsletters, mail outs.
• Property Management (rentals) tenancies

• Achievements: Develop, implement and refine process and procedure relating to mediation significantly reducing costs.
• Assist in developing and implement admin processes and procedures for Dispute Resolution.
• Delegate tasks and responsibilities within the Administration team.
• Analyse, assess and process applications for mediation services.
• Manage switchboard and reception duties.
• Manage diaries and booking systems.
• Provide clients with a responsive service displaying an understanding of individual problems.
• Microsoft/Relationships Australia computer systems, programs and database.
• Attend to clients in crisis via phone and face to face.
• Provide Family Information and accurate referrals.
• Maintain effective communication with internal and external clients.
• Maintain financial records, pay creditors, receipt and banking of monies, petty cash.
• Appropriate written correspondence for internal and external clients.
• Analyse, manage and resolve client concerns.

• Achievements: Increase Sales and income by 50%.
• Create and maintain client database.
• Create client mail outs.
• Identify sales opportunities.
• Research and prepare Comparable Market Analysis.
• Listing presentations.
• Create and maintain business relationships.
• Open homes and buyer inspections.
• Negotiate and close sale.
• Complete listing paperwork.
• Complete contract paperwork.
• Trust account receipting.

• Achievements: Stepped in on short notice to manage Contact Centre and maintain service levels, staff morale and performance and was formally recognized as contributing over and above what is normally expected.
• Coordination
• Coordinate resources and systems for Client information systems within Contact Centre.
• Maintain and monitor service levels within Contact Centre.
• Maintaining data in management systems including staff availability and leave spreadsheets.
• Prepare rosters for all CIS staff.
• Provide leadership, coaching and legal information assistance to all team members.
• Delegate tasks and responsibilities within the Contact Centre Customer Information Service team.
• Manage and resolve escalated customer concerns.
• Contact Centre Legal Information Officer
• Management of inbound calls statewide.
• Actively listen and determine issue and offer an empathetic accurate service.
• Provide legal information, referrals and guidelines via phone and face to face.
• Work within and maintain database / legal advice systems.
• Grants Officer
• Analyse and assess financial and meritorious eligibility for Legal Aid against legislation and guidelines.
• Research Law databases (austlii.edu.au, scaleplus.law.gov.au, lexisnexis.com.au)
• Prepare written submissions for Internal and External Review.

• Achievements:
• Formally recognized for identifying fraudulent transaction and consequently saving the bank a large amount of money.
• Selected to represent Westpac at the 1998 World Expo in Brisbane.
• Provide excellent customer service meeting and exceeding customer expectation
• Identify customer financial needs.
• Supervise up to 8 tellers
• Dispatch, Ordering and Receipt of Cash for Branch.
• Account Opening / Stationary control
• Managing sub agency at Brackenridge.
• Bankcard and MasterCard Applications / Term Deposits.
• Insurance and Loan Enquiries

• Checkouts and Supervisor
• Provide happy and helpful Customer Service.
• Cash control, balancing and accuracy
• Ensure smooth operation of Checkout Area, Bakery, Fast Food Area and Health Shop
• Work Rosters
• Managing a team of up to 20 staff
• Stock control and ordering
• Cash Office
• Payroll
• Bookkeeping
• Accounts
• Banking
• Cash Control