Debra Maben
Rockhampton,QLD
Summary
Dynamic professional with a proven track record at Australia Post, enhancing customer satisfaction and streamlining operations. Excelled in problem-solving and customer service, significantly contributing to sales growth and operational efficiency. Skilled in Microsoft Outlook and POS Systems, adept at fostering positive client relationships and improving user experiences.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Australia Post
Rockhampton, QLD
03.2024 - Current
- Responds to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Parcel Delivery Contractor
Postie Pete Pty Ltd-Australia Post
Noosa, QLD
05.2016 - 08.2023
- Performed regular vehicle inspections and maintained cleanliness standards to uphold a professional image for the company.
- Enhanced customer satisfaction with timely deliveries and professional communication throughout the process.
- Maximised load capacity by organising cargo strategically within the vehicle space without compromising safety regulations.
- Adhered to safety regulations while operating vehicles, resulting in an excellent driving record without any accidents or traffic violations.
- Participated in team meetings, contributing valuable insights to improve overall delivery operations and enhance collaboration among contractors.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Administration Manager & Sales
Harvey Norman Flooring
Maroochydore, QLD
04.2008 - 03.2016
- Managed budgets and financial reporting, enabling effective allocation of resources and timely identification of potential cost savings.
- Learned and applied preferred systems for scheduling, purchasing, and problem-solving.
- Assisted in the transition to digital record-keeping, ensuring accurate and easily accessible information for improved decisionmaking.
- Promoted a positive workplace culture by addressing employee concerns promptly and implementing initiatives aimed at boosting morale and job satisfaction.
- Completed bi-weekly payroll for employees.
Education
Marian St Stanislaus College
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Computer Proficiency
- Money handling abilities
- Microsoft Outlook
- POS systems expert
- Delivery Scheduling
References
Postie Pete Pty Ltd
Peter Anderson -Principal Contractor
M: 0407690794
Harvey Norman Flooring Maroochydore
Paul Wales - Franchisee
M: 0412676073
Timeline
Customer Service Representative
Australia Post
03.2024 - Current
Parcel Delivery Contractor
Postie Pete Pty Ltd-Australia Post
05.2016 - 08.2023
Administration Manager & Sales
Harvey Norman Flooring
04.2008 - 03.2016
Marian St Stanislaus College