DEBRA Martin
Maylands,WA
Summary
Dedicated, professional and self-motivate, Debra Martin has led a very successful career in the Aviation Industry and the Cosmetic Industry.
Offering excellent customer service skills, a strong business background and experience dealing with people from all over the world and from different walks of life.
A positive, 'people person' and excellent company front face.
Results driven, team player and confident independent worker.
A versatile, fast learner - flexible with rosters and shifts.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
Qantas Airways
11.2008 - 11.2021
- Outstanding communication and interpersonal skills, handled approximately 100 -250 customer/staff enquiries per shift courteously and professionally on Qantas Service Desk at Perth Airport.
- Qantas Service Desk is to follow companies procedures and comply with airlines policies for departing and arriving aircraft.
- Meet Qantas service standards and ensure that all activities undertaken fall within organisation policies and procedures.
- Comply with safety policies and standard operating requirements.
- Managed high-stress situations effectively, maintaining professionalism under pressure.
- Actively listened to customers, handled concerns and complaints quickly with empathy and responded appropriately.
- Provide domestic, regional and international check in for number of airlines, including Jetstar, Garuda, Air New Zealand, South African Airways and Air Mauritius.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to those with special needs or assistance required.
- Performed duties in Qantas Business lounges to Premium passengers.
- Worked in Baggage Services Department, assisting customers with lost and damaged baggage.
State Event Coordinator WA
Lancome Cosmetics
07.2000 - 05.2009
- Coordinates VIP, make up and skincare events and promotions for Lancome customers in major departments stores and pharmacies around WA.
- Planned, organised and implemented Lancome Cosmetic special events according to the National Marketing Calendar. Working alongside State and National Managers
- Successfully manages events to achieve sales targets.
- Manages team of staff - rosters, schedules events briefings and motivational meetings.
- Managed event logistics and operations, and monitored sales results.
- Recruits new team members, developed, motivated and supported my team. Implemented action plans to improve their performance.
Cosmetic Counter Manager
Lancome Cosmetics
02.1994 - 06.2000
- Successfully managed largest Lancome counter in WA, working with team of 4 other staff. Achieved sales targets of nearly million dollars in late 1990's.
- Conducted sales promotions and reported effectively.
- Merchandise counter to create optimum brand awareness.
- Monitored performance of competitive brands.
- Managed rosters, stock control and personal client registry.
Education
High School Diploma -
Massey High School
Auckland New Zealand11.1978
Skills
- Outstanding communication and interpersonal skills - relates to people from all backgrounds, at all levels
- Successful team player who can work effectively with no supervision
- Calm disposition at all times especially under times of pressure
- Over 30 years of Customer Service career
- Practical Problem-solving abilities
- Active Listening
- Critical Thinking
- Excellent personal presentation and grooming
- Excellent Time management - demonstrated by working in fast paced challenging shift work environment
Timeline
Customer Service Representative
Qantas Airways
11.2008 - 11.2021
State Event Coordinator WA
Lancome Cosmetics
07.2000 - 05.2009
Cosmetic Counter Manager
Lancome Cosmetics
02.1994 - 06.2000
High School Diploma -
Massey High School
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