Debra Robinson
Port Macquarie,NSW
Summary
Accomplished Senior Project Manager at Services Australia, adept in documentation and scope management with a proven track record of enhancing team performance through innovative solutions. Excelled in client relationship management, ensuring project deliverables met stringent deadlines. Spearheaded digital projects, achieving significant process improvements and exceeding agency and customer satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
APS6 - Senior Project Manager
Services Australia
Canberra , ACT
02.2022 - 12.2023
- Prepared presentations to managers to improve their skills and knowledge when leading people with autism.
- Created and implemented employee retention strategies for people with autism.
- Managed onboarding activities such as orientation sessions and introductions to new hires to ensure they have a smooth transition into their role.
- Scheduled monthly meetings with employees hired under the Aurora Program to address concerns and grievances.
- Ensured compliance with Australian Public Service Act guidelines when making hiring decisions.
- Developed employee orientation and training programs for new hires and their managers.
- Collaborated with department heads to understand current staffing needs and forecast future requirements.
- Maintained accurate records of all applicants throughout the recruitment process in compliance with applicable laws and regulations.
- Worked with the Agency's recruitment provider to develop and implemented recruitment strategies to attract the best talent.
- Negotiated employment contracts with successful candidates ensuring terms are mutually beneficial for both parties.
- Created job descriptions that accurately reflect the roles and responsibilities of each position.
- Researched, identified and contacted potential candidates through various sources including job postings, social media and referrals.
- Established relationships with external recruiting agencies, universities, colleges and other educational institutions in order to identify suitable candidates for open positions.
- Worked with cross-functional teams to achieve goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed day-to-day duties accurately and efficiently.
EL1 - Senior Digital Projects Manager
Services Australia
Canberra , ACT
06.2009 - 11.2018
- Developed and managed project plans, schedules, budgets, resources and communications.
- Coordinated with internal stakeholders to define project scope and objectives.
- Communicated with IT and business stakeholders to ensure deliverables were achieved and the delivery of projects were achieved.
- Identified, addressed and either resolved or escalated project issues.
- Anticipated bottlenecks, provided escalation management and made tradeoffs to balance business needs versus constraints
- Leveraged website, emails, social media and blogs to set digital marketing strategies.
- Led strategic planning sessions for design and construction management.
- Managed multiple complex projects simultaneously in a fast-paced environment while meeting tight deadlines.
- Collaborated with internal departments to ensure timely completion of tasks associated with each project phase.
- Developed scope of work document and leveraged agile management to track timelines and deliverables.
- Produced thorough, accurate and timely reports of project activities.
- Monitored milestones and deliverables to stay ahead of schedules and proactively spot potential roadblocks.
- Facilitated regular meetings between team members to discuss progress on various aspects of the project.
- Communicated effectively with clients to develop an understanding of their requirements and expectations.
- Identified opportunities for process improvement and implemented best practices for digital projects management.
- Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.
- Created detailed documentation outlining processes used in managing digital projects from start to finish.
- Ensured adherence to defined policies and procedures related to digital product and service development and deployment.
- Drafted reports on project status updates, milestones achieved, and risks encountered for the Executive and Minister.
Skills
- Documentation management
- Scope management
- Client relationship management
- Project scheduling
- Project planning
- Meeting participation
- Meeting facilitation
Affiliations
- love to cook and entertain
- enjoy restoring furniture
- love spending time with the family, in particular my grandchildren
Accomplishments
- The program I developed won two national awards for innovation and contribution to people with autimsm
Certification
- Diploma of Middle Management
- Diploma in Project Management
Timeline
APS6 - Senior Project Manager
Services Australia
02.2022 - 12.2023
EL1 - Senior Digital Projects Manager
Services Australia
06.2009 - 11.2018
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