Debra Ulbrich
Sydney,Australia
Summary
Experienced, effective and insightful Coordinator / Manager bringing forth 13+ years of valuable industry experience. Results oriented with a proven track record of improving overall operations within a company. Adept in analytical thinking, strategic planning, leadership, and the management of staff and procedures. My favourite Qantas career moment was playing an integral part in the successful implementation of the Next Generation Check In Redesign project.
Overview
21
21
years of professional experience
Work History
Coordinator Base Support
Qantas
Mascot
06.2023 - Current
- supporting high performance Flight Operations Base Team for B737 and A330 pilot workforce Sydney Base
- demonstrated understanding of Enterprise Agreements and work rules
- develop, deliver and monitor effect levels of service with all customer groups
- commitment to develop and seek continuous improvement
- ability to work under pressure and respond to operational priorities
Acting Manager Base Performance
Qantas
Mascot
06.2024 - 07.2024
- acting as Manager Base Performance to cover leave
- manage all non technical aspects of B737 / A330 pilot workforce, including leave and attendance, scheduling and overall performance of the pilot group
- both longhaul and shorthaul Enterprise Agreement interpretation and application
- grievance management
Operations Manager
Little Flowers AU PTY LTD
Sydney
06.2015 - 01.2023
- Key leadership role within an online florist business, overseeing the team, production and general daily operations, as well as strategic aspects of the business.
Manager, Ground Development
Qantas
Sydney
04.2008 - 09.2012
- Management role within the Customer Experience Product and Service Team, responsible for the translation of product and service strategy into functional implementation.
Planning Analyst
Qantas
Sydney
11.2006 - 03.2008
- Analytical support role to Resource Planning Manager, ensuring a financially viable Cabin Crew Resource Plan.
Schedule Support Supervisor
Qantas
Sydney
12.2003 - 10.2006
- Key operational support role within the Integrated Operations Centre.
Education
Certificate IV in Frontline Management -
Swinburne
Marketing & Sales Management -
Deakin University
Advanced Certificate in Travel & Office Administration -
Metropolitan Business College
Higher School Certificate -
Galston High School
Skills
- Critical thinking and problem solving
- Advanced Communication Skills
- Detail Oriented
- Internal & External Stakeholder Management
- Business Operations
Languages
German
References
References available upon request
Hobbies and Interests
- Cooking
- Reading
- Gym
- Pole Dancing
- Floristry
Timeline
Acting Manager Base Performance
Qantas
06.2024 - 07.2024
Coordinator Base Support
Qantas
06.2023 - Current
Operations Manager
Little Flowers AU PTY LTD
06.2015 - 01.2023
Manager, Ground Development
Qantas
04.2008 - 09.2012
Planning Analyst
Qantas
11.2006 - 03.2008
Schedule Support Supervisor
Qantas
12.2003 - 10.2006
Certificate IV in Frontline Management -
Swinburne
Marketing & Sales Management -
Deakin University
Advanced Certificate in Travel & Office Administration -
Metropolitan Business College
Higher School Certificate -
Galston High School
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