Debra Watene
All rounder
Kewdale,Western Australia
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Courteous Store Team Member delivers fast, friendly customer service to positively impact customer satisfaction, store profitability and organization's mission. Executes multiple tasks with superior organizational skills and detail orientation. Available to work flexible schedules, nights, weekends and holidays based on business needs.
Enthusiastic leader to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of manager duties and training in management. Motivated to learn, grow and excel in Industry.
Reliable employee seeking management position. Offering excellent communication and good judgment.
Experienced in retail with over 11 years of experience in retail industry. Excellent reputation for resolving problems and improving customer satisfaction.
Productive Store Team Leader offering 10-year background developing and training 14 person team, establishing customer service goals and maintaining optimum inventory. Diligent and customer-focused individual committed to directing and coordinating activities to increase efficiency. Articulate communicator skillful in building solid relationships with employees and customers.
Overview
22
22
years of professional experience
Work History
Security Assistant
Kmart, Papatoetoe
Auckland, New Zealand
2000 - 03.2002
- Identified issues, analyzed information and provided solutions to problems.
- Cultivated interpersonal skills by building positive relationships with others.
Inwards /Logistics Dispatcher
TNT Designware
Auckland, New Zealand
03.2002 - 07.2007
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Worked effectively in fast-paced environments.
Night Manager
Woolworths Supermarket
3025, Vic
10.2010 - 08.2022
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Encouraged departmental employees to present positive, exemplary image to customers.
- Defined clear targets and objectives and communicated to other team members.
- Directed training and retraining of employees to boost performance and enhance business results.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Rotated merchandise and displays to feature new products and promotions.
- Observed and monitored store's security cameras to reduce retail crimes.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips, and securing deposit in vault.
- Created nightly shift task lists to assign duties to each employee.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Delivered training for staff development, change management and materials, process and technical controls.
- Managed overstocking, restocking and inventory control procedures during Type shift.
Store Team Member
Woolworths Supermarket
6105, WA
08.2022 - 11.2022
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Organized and recovered shelves, put away returns and cleaned spills and messes to maintain high standards throughout sales floor.
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
- Followed inventory management and loss prevention policies to minimize shrink in store.
- Operated register to process payments and collect cash payment for order totals.
Inventory Specialist
Coles Supermarket
Perth, WA
11.2022 - 12.2023
- Reduced stock discrepancies with thorough monitoring of inventory levels and timely resolution of issues.
- Ensured compliance with industry regulations and safety protocols in all aspects of inventory management operations.
Education
Business Administration And Management
Adult Learning
New Zealand Computer And Information Systems Security
Adult Learning
New Zealand Skills
- Building Customer Relationships and Loyalty
- Cash Register Operations
- Computer Proficiency and Microsoft Office
- Store Policies and Procedures
- Strong Communication and
- Security Practices
- Safety and Cleanliness Standards
- Active Listening
- Merchandise Receiving and Handling
- Closing Procedures
- Merchandising and Display
- Adaptable and Flexible
- POS Inventory System Operation
- Cash Control
- Food Hygiene and Safety
- Corrective Actions
- Legal Standards
- Training Junior Team Members
- Customer Assistance
- Team Cooperation
- OSHA Standards
- Register Opening and Closing
- General Housekeeping
- Returns Policies
- Goal-Driven
- Sanitation Procedures
- Rotation Procedures
- Flexible Hours
- Excellent Written and Verbal Communication
- Exceeding Customer Expectations
Accomplishments
- Supervised team of 14 staff members.
Timeline
Inventory Specialist
Coles Supermarket
11.2022 - 12.2023
Store Team Member
Woolworths Supermarket
08.2022 - 11.2022
Night Manager
Woolworths Supermarket
10.2010 - 08.2022
Inwards /Logistics Dispatcher
TNT Designware
03.2002 - 07.2007
Business Administration And Management
Adult Learning
Computer And Information Systems Security
Adult Learning
Security Assistant
Kmart, Papatoetoe
2000 - 03.2002
Similar Profiles
Brittany MilesBrittany Miles
Sales Associate at Kmart, PapatoetoeSales Associate at Kmart, Papatoetoe
Farhan RazaFarhan Raza
Security Officer at Kmart, PapatoetoeSecurity Officer at Kmart, Papatoetoe
Catherine BehrentCatherine Behrent
Executive Officer at Papatoetoe West SchoolExecutive Officer at Papatoetoe West School