Debra Waterhouse

• Maintained an open line of communication with clients, ensuring satisfaction and addressing any concerns promptly.
• Developed strong working relationships with external partners, strengthening collaboration on joint initiatives.
• Provided guidance to new employees during onboarding process, expediting their integration into the organization.
• Established effective communication channels by collaborating with various departments and stakeholders.
• Coordinated efforts between teams to achieve project objectives within tight deadlines.
• Served as a key point of contact for clients , family members and care staff
• Completed comprehensive reviews of all client services on an individual basis
• Managed clients in both the CHSP and HCP Funding Models
• Maintained budgets for HCP clients and coordinated all the clients needs
• Provided first point of call for Personal Care Staff for all client issues and evolving needs
• Provided ongoing training for all Personal Care staff in all aspects of care including safe practice , manual handling , infection control , general review of company expectations on an ongoing basis with each staff member
• Attended information sessions to local community independant living villages for promotion of Bluecare services and to assist with navigating the My Aged Care System
• Assisted clients experiencing Financial hardship to access assistance so they can receive the care that they need in a timely way
• Maintained a close relationship with the Team Coordinator and Clinical Care Teams to ensure a well maintained and streamlined service for each client

As a Team Leader I managed a list of clients under the Commonwealth Home Support Program Funding

My time in this role included;

-Completed comprehensive admissions for new onboarded clients and services under the CHSP Funding Model

-Completing annual reviews of clients services and fostered good communication with both clients and their families

-Maintained a Person Centred Approach for all clients to ensure they received services that would allow the client to live their best life and to be able to have full control and independence

-Developed detailed Careplans for each service that the client needed so that the client and careworkers could work autonomously and seamlessly

-Escalated any emerging needs or changes in clients health or mobility to manager and Clinical teams and monitored that timely actions were taken

-Provided continuous support for all care staff and completed face to face evaluations with staff out in the field

-Maintained an inclusive and diverse team culture,

promoting respect and understanding among all members.

-Worked with customer service representatives to handle escalated customer issues.

- Completed Carework tasks on a regular basis when organisation experienced staff shortage

-Maintained upkeep of my own skills on a continuous basis

• Assisted clients in maintaining personal hygiene, resulting in improved health and wellbeing.
• Administered medication as prescribed by healthcare providers, ensuring proper dosage and adherence to treatment plans.
• Enhanced patient comfort by providing personalized care and support tailored to individual needs.
• Promoted independence among patients by assisting with daily living tasks such as dressing, grooming, and mobility.
• Maintained strict adherence to patient confidentiality guidelines, ensuring the protection of sensitive personal information.
• Provided respite care services to family caregivers, offering much-needed relief while maintaining a high standard of care for clients.
• Maintained accurate records of patient progress, ensuring continuity of care across multidisciplinary teams.

• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
• Provided safe mobility support to help patients move around personal and public spaces.
• Developed trust-based relationships with both clients and their families through clear communication and empathetic caregiving approach.
• Facilitated transportation for clients to attend appointments, social events, or run errands as needed.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Supported clients in maintaining independence with assistance in mobility and ambulation.
• Enhanced client satisfaction by providing personalized care and attention to their daily needs.