Debra Catherine Mary Magnus
Cronulla,NSW
Summary
Operations Specialist with extensive experience at ING Australia, specializing in document management and client communication. Proven ability to streamline team processes and provide effective training, resulting in improved operational efficiency. Strong problem-solving skills and attention to detail ensure compliance and high-quality service delivery.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
26
26
years of professional experience
Work History
Operations Specialist
ING Australia
Sydney, NSW
06.2009 - 12.2024
Processed and managed deceased estate documents.
Appointed power of attorney and guardianships to clients' accounts.
Updated change of name and personal details for the client's accounts.
Assisted in training team members. Participated in efforts to improve the processes of the team.
Loans and Advances Clerk
Commonwealth Bank
, NSW
07.1998 - 06.2008
- Maintained accurate records of all loan documents, applications, payments, and other related transactions.
- Verified that all required documentation is present before processing any new loan applications.
- Advised customers on available financing options based on their individual circumstances. Supported the client through the loan process, from initial application to settlement.
- Assessed customer needs and recommended appropriate loan products and services.
- Adhered to the bank's policies on lending practices while making decisions regarding loan approval or denial.
- Collaborated with other departments within the bank as needed when resolving customer issues or disputes.
Education
High School Diploma -
Bowral High Schoole
Bowral, NSW12-1977
Skills
- Document management
- Customer service
- Team collaboration
- Loan processing
- Employee training
- Problem solving
- Client communication
- Attention to detail
- Human relations
- Organizational skills
- Key performance indicators
Timeline
Operations Specialist
ING Australia
06.2009 - 12.2024
Loans and Advances Clerk
Commonwealth Bank
07.1998 - 06.2008
High School Diploma -
Bowral High Schoole
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