Debraj Guchhait
88, Church Street, Parramatta,NSW
Summary
- Lead a team of individuals working on End User space, providing support to Office and Warehouse users with Devices, Apps, Virtual Desktops, Network and Non IT equipments for my current client.
- Work as Operations SPOC for successful deployment and primary support during migration of Windows workstations from Cisco Anyconnect to zscaler VPN and Endpoint Central tool to Microsoft Endpoint Manager tool for my current client.
- Work as Operations SPOC for successful deployment and primary support for Desktop and App Virtualization infrastructure from Citrix to Microsoft Azure Virtual Desktop for my current client.
- Design, Configure, maintain Microsoft Endpoint Management infrastructure for my previous client with iOS, Android, Windows and Mac OS devices and Apps for my previous client.
- More than a decade of experience in working in End User tools and technologies, providing support to end users, maintaining and supporting Office 365, Sharepoint, Operating System, Device Management, Apps, Network and VDI infrastructure.
Overview
12
12
years of professional experience
Work History
End User Computing Lead
Tata Consultancy Services
Macquarie Park, NSW
01.2023 - Current
- Currently manage a team of offshore and onshore field service, and EUC analysts through their BAU activities and various deliverables, as per SLA.
- Prepare various reports and presentations to be circulated to management and clients, as per requirements.
- Work as an EUC technology SME on Windows OS, on-premises Active Directory, Azure, Active Directory, M365, Intune, and other end-user applications and devices.
- Office 365 related issues, including exchange server related issues, rules, whitelisting, Distribution List and Shared Mailbox related issues,
- Solve any kind of end-user issue on workstations, remotely, or through touch support.
- Solve workstation hardware-related issues, and coordinate with the vendor if required.
- Solve Android and iOS Intune enrollment-related issues, and coordinate with the vendor if required.
- Solve printer application or OS-related issues remotely or through touch support, and coordinate with the vendor if required.
- Solve network-related issues through touch support, patch and cabling management, WiFi-related issues, and coordinate with the Network team if required.
- Solve Intune Autopilot imaging-related issues and create configurations. Create new configuration, compliance policies, in Endpoint Management.
- Create new Windows application packages in Endpoint Management. Coordinate with the vendor if required for Endpoint Management-related issues.
- Solve warehouse non-IT equipment-related issues and coordinate with the vendor if required.
- Create new configurations and administer the AVD environment through the Nerdio Manager tool, and coordinate with the Azure team and vendor if required. Maintain AVD infrastructure and provide support on AVD-related issues.
Endpoint Management SME
Tata Consultancy Services
Kolkata, India
09.2019 - 12.2022
- Create solutions based on the MS Endpoint Management tool to enroll and manage Windows, Android, and iOS (iPhone and iPad) devices.
- Create compliance and configuration profiles based on business requirements, which provide solutions to the requirements.
- Create, update, and deploy apps for Windows, iOS, and Android devices (public and LOB).
- Create static or dynamic groups based on requirements to deploy policies, apps, licenses, etc.
- Manage and renew iOS and Android certificates in the Intune portal.
- Create Endpoint Defender policies to add devices to the MS Defender portal.
- Create and maintain Endpoint Management SOP.
- Create and maintain KB articles.
- Create and provide a detailed report from the Endpoint Management tool, as per the requirement, or for proactive analysis purposes.
- Deploy Windows patches to Intune-managed devices.
- Provide support and troubleshooting for device enrollment, profile, and app deployment-related issues for Windows, Mac, Android, and iOS devices.
- Provide support related to issues of endpoint management, the Azure portal, device licenses, and user profile-related issues.
- Provide support for Jamf-managed Mac device-related issues, including Jamf portal-related support, deploy policies, profiles, and apps.
End User Computing Senior Associate
Tata Consultancy Services
Kolkata, India
04.2016 - 08.2019
- Remote troubleshooting of Windows OS (7 and 10), Office applications, VPN, Active Directory, Azure Active Directory-related issues, and other client application-related issues.
- Troubleshooting Active Directory, OS driver, and Citrix-related issues.
- Office 365-related issues, including Transport Rules management, Mail Trace, DL and Share Mailbox management, and license management.
- Managing devices through Desktop Central, deploying applications, and creating reports as per client requirements.
- Support Android, iOS device enrollment, management, profile, and app deployment-related issues.
- Create policies, work with the client to create new solutions as per business needs, create, update, and deploy new and existing apps, and shortcuts through Intune to managed devices.
- Maintain Intune infrastructure, required certificates.
- Create and provide various reports as per client requirements.
- Vendor management, including ticket creation and coordination,
Onsite Support Engineer
Tata Consultancy Services
London, United Kingdom
04.2015 - 03.2016
- Touch support of Windows OS (7 and 10), Office applications, VPN, Adobe, and other client application-related issues.
- Troubleshooting hardware-related issues of laptops and desktops.
- Coordination with the vendor for hardware issues.
- Printer application and hardware-related issue.
- Hardware asset management of the site being supported.
- Laptop build through PXE boot; troubleshoot issues during laptop build.
- Local software installation, shared drive, and network-related issues.
End User Support Technician
Tata Consultancy Services
Kolkata, India
09.2013 - 03.2015
- Remote troubleshooting of Windows OS, Office applications, VPN, Adobe, and other client application-related issues.
- Network, printer driver and configuration, and shared drives-related issues, along with Active Directory and OS driver issues.
- Coordinating with the vendor for touch support for remote locations.
Education
Bachelor of Technology -
West Bengal University of Technology
West Bengal, India05-2013
Skills
- End-user computing
- Active Directory
- Microsoft Intune
- Device management
- Endpoint protection
- Technical troubleshooting
- Report generation
- Team leadership
- Knowledge base creation
- Multitasking abilities
- Vendor coordination
- Microsoft Entra ID
Languages
English
Full Professional
Bengali
Native/ Bilingual
Hindi
Professional
Affiliations
- Love reading books of both fiction and non-fiction genre. I have a knack listening to audio books as well.
- Love to browse through my playlists in Youtube and Spotify.
- Spending some time outdoor in the midst of nature, or in a quaint place somewhere near the sea is my idea of a weekend.
- Am a movie buff, films have been my passion since school, so every now and then I spend a good deal of time, browsing through my collection of movies or TV shows or go through the new collection that Netflix has to offer.
References
References available upon request.
Timeline
End User Computing Lead
Tata Consultancy Services
01.2023 - Current
Endpoint Management SME
Tata Consultancy Services
09.2019 - 12.2022
End User Computing Senior Associate
Tata Consultancy Services
04.2016 - 08.2019
Onsite Support Engineer
Tata Consultancy Services
04.2015 - 03.2016
End User Support Technician
Tata Consultancy Services
09.2013 - 03.2015
Bachelor of Technology -
West Bengal University of Technology
Similar Profiles
Vrunda ChindhadeVrunda Chindhade
HR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services LimitedHR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services Limited
Sreya BasuSreya Basu
Procare Analyst at Tata Steel(Tata Consultancy Services)Procare Analyst at Tata Steel(Tata Consultancy Services)
Arun VArun V
Program Manager at Tata consultancy services | Financial Ombudsman ServicesProgram Manager at Tata consultancy services | Financial Ombudsman Services
Naimish AgnihotriNaimish Agnihotri
Assistant Delivery Manager at Tata Consultancy Services, Global Shared ServicesAssistant Delivery Manager at Tata Consultancy Services, Global Shared Services
Metotisi AsiataMetotisi Asiata
PIcker at Coghlan FulfilmentPIcker at Coghlan Fulfilment