DEBYANI DEBNATH
Ginninderra,ACT
Summary
A young, enthusiastic customer service representative with experience in the retail sector, followed by experience as a receptionist. A people-oriented individual with sharp attention to detail, a strong work ethic, and a positive personality. Ability to work through stressful situations, multi-task and manage time effectively. Effective communicator being able to provide solutions quickly and willing to put gained skills for further professional growth. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
5
5
years of professional experience
Work History
Receptionist and Dental Assistant
Belconnen Dental Centre
03.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Receptionist and Dental Assistant
Mawson Dental Care
05.2022 - 11.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Receptionist
Green Life Medical College & Hospital
03.2020 - 11.2021
- First point of contact for the patients once they arrive in the hospital
- Greeting and providing information of the desired doctor
- Jobs responsibilities include but were not limited to taking phone calls,arranging appointments, sending reminder mails, data-entry
- Handled cash transactions and maintained sales and payments records accurately.
Teaching Assitant
ACADEMIA
06.2018 - 12.2019
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
Retail Assistant
AARONG, Life-style Brand
02.2018 - 04.2019
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Actively engaged customers to provide general assistance and information on store merchandise.
Education
Bachelors of Built Environment - Architecture
University of Canberra
Canberra, ACT11.2023
Bachelors of Architecture -
BRAC UNIVERSITY
Dhaka, Bangladesh2020
Skills
- Presentation & Public Speaking
- Teamwork
- Active Listening
- Written & Oral Communication
- Creativity & Problem Solving
- Intake Interview
- 3D MODELLING- SketchUP
- Telephone Skills
- Statement Billings
- RHINO, Blender
- GRAPHICS -Hand Drafting
- AutoCad, Adobe Creative
- Cloud Suite
- OTHERS- Microsoft Office
- Google drive/Docs
Timeline
Receptionist and Dental Assistant
Belconnen Dental Centre
03.2023 - Current
Receptionist and Dental Assistant
Mawson Dental Care
05.2022 - 11.2022
Receptionist
Green Life Medical College & Hospital
03.2020 - 11.2021
Teaching Assitant
ACADEMIA
06.2018 - 12.2019
Retail Assistant
AARONG, Life-style Brand
02.2018 - 04.2019
Bachelors of Built Environment - Architecture
University of Canberra
Bachelors of Architecture -
BRAC UNIVERSITY
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