Summary
Overview
Work History
Education
Skills
Language Competencies
Award And Achievements
D O B
Education And Qualification
References
Languages
Certification
Timeline
Generic
Dechen Lhamo

Dechen Lhamo

Stones Corner

Summary

Friendly Food and Beverage Associate with strong history of excellent guest service. Effectively multi-tasked to efficiently complete various food and beverage functions. Trained in set-up, restock and takedown. Skilled in cleaning and disinfecting to meet company standards. Can ensure everything to be done regard to any department of the hotel

Overview

3
3
years of professional experience
1
1
Certification

Work History

Server Assistant

Royal Banquet
  • Celebration of 10th Royal Wedding Anniversary held at Zhiwaling Ascent
  • Greeted customers warmly to provide exceptional customer service.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.

F&B Server, Bartender and Barista

Mountain Cafe and Roastery
09.2023 - 05.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.

Kitchen helper

Zambhala Hotel River-View
03.2021 - 05.2021
  • Followed supervisor instructions to complete tasks on time.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Enhanced kitchen efficiency by assisting with meal preparation and ensuring timely food delivery to customers.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Operated standard kitchen equipment with focus on safety and sanitation.
  • Supported a clean and organized workspace by performing daily kitchen maintenance tasks, contributing to a safe work environment.
  • Assisted chefs with various cooking tasks, contributing to the creation of diverse and delicious menu items for satisfied patrons.
  • Contributed to a positive working atmosphere through excellent communication skills and collaboration with team members across all shifts.

Intern

Como Uma
05.2023 - 09.2023
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
  • Collaborated effectively with team members across departments, fostering a cohesive work environment conducive to accomplishing shared objectives.
  • Maintained a clean and organized dining area for an enjoyable guest experience.
  • Remained focused, calm and professional during peak rush hours.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Promoted a safe work environment by adhering to health and safety regulations while performing duties.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Maintained well-organized mise en place to keep work consistent.
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.
  • Placed orders to restock items before supplies ran out.
  • Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
  • Reduced food waste with strategic menu planning and inventory control techniques.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.

Server

Royal Banquet
12.2022 - 12.2022
  • Catering service for 115th National Day celebration
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Caterer

Lodhen Foundation
10.2022 - 10.2022
  • Catering services to the public during the three days event art Druk Tshongrig Gatoen 2022
  • Provided friendly, courteous service to create memorable moments for guests.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
  • Served catering guests by fulfilling orders, communicating requests to kitchen staff and routinely inquiring about customer satisfaction.
  • Managed food inventory and supplies, reducing waste and maintaining optimal stock levels for diverse events.
  • Delivered outstanding customer service throughout the entire event planning process, resulting in repeat business from satisfied clients.
  • Collaborated with event planners, venues, and vendors to ensure seamless integration of catering services into overall event design.
  • Implemented strict food safety standards, maintaining a clean and sanitary work environment at all times.

Education

Bachelor Of Business - Hospitality And Tourism Event Management

James Cook University, Brisbane, QLD
Brisbane, QLD

Tourism And Hospitality - Hotel Management

Royal Institute For Tourism And Hospitality
Thimphu, Bhutan
09.2023

Skills

  • Ability to adapt to variety of tasks
  • Leadership skills
  • Communication skills
  • Attention to accuracy and details
  • Reliable and dependable
  • Decision making skills
  • Building relationship with co-workers
  • Acquired computer networking knowledge
  • Teamwork and Collaboration
  • Attention to Detail
  • Positive and Friendly Attitude
  • Willing to Learn
  • Responsible and Trustworthy
  • Customer Service
  • Cleanliness standards
  • Hospitality service expertise
  • Safe Food Handling
  • Heavy Lifting
  • Order Management
  • Supply Restocking
  • Flexible Schedule
  • Order Accuracy
  • Table Bussing

Language Competencies

  • English, Excellent, Excellent, Excellent
  • Dzongkha, Excellent, Excellent, Excellent
  • Sharchop, Native, NA, NA
  • Nepali, Good, NA, NA

Award And Achievements

  • Mess Captain in 2nd year of RITH in 2023
  • Professional catering services to the public during the three days event of Druk Tshongrig Gatoen, 2022
  • Recognition for being the best writer of the school, 2019
  • Volunteered in waste collection under UNESCO club member in 2017
  • Various certificates in games and outdoor activities in the school and institute

D O B

02/19/03

Education And Qualification

  • Royal Institute for Tourism and Hospitality, Bhutan, 2021-2023, Hotel Management, 91.97%
  • Rangjung Central School, Bhutan, 2020, BHSEC (Class XII), 74% (Arts)
  • Rangjung Central School, Bhutan, 2018, BHSEA (Class X), 68%

References

  • Ms. Tipsuda Hounbutta, Lodge Manager, Como Uma, Punakha, +975-77109958
  • Mrs. Tshering Choden, Officiating Principal, Royal Institute for Tourism and Hospitality, +975-17368207
  • Mr. Indra Kr. Ghalley, Human Resource Manager, Mountain Cafe, Paro, +975-17470566

Languages

English
Full Professional
Hindi
Elementary
Mongolian
Elementary

Certification

  • Certified Best Writer, Rangjung Central School, Bhutan-2019

Timeline

F&B Server, Bartender and Barista

Mountain Cafe and Roastery
09.2023 - 05.2024

Intern

Como Uma
05.2023 - 09.2023

Server

Royal Banquet
12.2022 - 12.2022

Caterer

Lodhen Foundation
10.2022 - 10.2022

Kitchen helper

Zambhala Hotel River-View
03.2021 - 05.2021

Server Assistant

Royal Banquet

Bachelor Of Business - Hospitality And Tourism Event Management

James Cook University, Brisbane, QLD

Tourism And Hospitality - Hotel Management

Royal Institute For Tourism And Hospitality

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