Dechen Pema
Perth,WA
Summary
Experienced Business Manager skillful in monitoring and managing daily business operations for Woodside Energy with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with 5+ year history of successful industry performance.
Overview
5
5
years of professional experience
Work History
Workplace management team
Woodside Energy
01.2022 - Current
- Responsible for leading and delivering workplace services ensuring consistently high levels of customer service satisfaction and strategic delivery of operational requirements
- Complete daily walkthrough of workspace, reporting any maintenance and cleaning issues
- Ensure locker and parking data integrity is maintained
- Meeting and event coordination - Work with contractors e.g., security, cleaning and catering to meet event requirements
- Develop operational standards, playbooks, operating manuals, and processes for all aspects of the workplace.
Front Desk Receptionist
Duxton Hotel Perth
06.2020 - 01.2022
- Greet guests at front desk and engage in pleasant conversations while managing check-in, check-out or enquires
- Resolve customer issues quickly and handle any casualties
- Reservation of rooms
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Administration/ Tour Agent
Busa Lamdre Tours and Travel
01.2019 - 12.2020
- Plan and organize travel itinerary
- Research and study client specifications, destinations, and industry trends
- Handle travel issues, conflicts, complaints, cancelations, payments, and refunds
- Build and maintain relationships with travel and tour vendors
- Attend travel seminars and conferences
- Maintain accurate records of bookings, payments, transactions, phone calls and meetings
- Contribute to agency efforts by accomplishing related tasks as needed
- Travel with clients as a tourist guide when needed.
Education
Master of Arts - Human Resources Management
Edith Cowan University
Perth, WA06.2022
Bachelor’s Degree in Environmental Studies With English Honours - Environmental Studies With English Honours
Royal University of Bhutan, Royal Thimphu College
Bhutan06.2019
Skills
- Excellent communication skills
- Flexible with goal oriented
- Able to multi-task
- Team player
- Proficient in office 365s
- Strong organizational skills
- Honest and reliable
- Cross-functional Collaboration
- Continuous Learning
- Innovation and Creativity
- Technical Expertise
Timeline
Workplace management team
Woodside Energy
01.2022 - Current
Front Desk Receptionist
Duxton Hotel Perth
06.2020 - 01.2022
Administration/ Tour Agent
Busa Lamdre Tours and Travel
01.2019 - 12.2020
Master of Arts - Human Resources Management
Edith Cowan University
Bachelor’s Degree in Environmental Studies With English Honours - Environmental Studies With English Honours
Royal University of Bhutan, Royal Thimphu College
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