Dechen Tshomo
Macgregor,Australia
Summary
I am a highly motivated person with a positive work attitude and outstanding commitment towards high-quality end result. I am equipped with strong problem-solving abilities, willingness to learn and excellent communication skills with a background in media and administration.
I am known to be well-organised person for my dedication to focus on prioritised work and my responsibilities. I have strong work ethic, am hardworking, reliable, honest and enthusiastic.
Overview
11
11
years of professional experience
Work History
Front Office Administrator
Ainslie School
Ainslie, AU-ACT
03.2025 - 05.2025
- Assisted students and families with daily needs to enhance overall experience.
- Managed customer relationships with stakeholders, including school personnel and parents.
- Provided advice and support on student-related matters to staff and families.
- Oversaw general office services, managing phone calls, record keeping, and database operations.
- Monitored correspondence and workflows to meet deadlines in a fast-paced environment.
- Delivered first aid as designated First Aid Officer for students and staff.
- Maintained accurate records, including medication administration and sick bay registers.
- Contributed to the compliance of student-related information through diligent management.
Learning Support Assistant
ACT Education
02.2024 - Current
- Promoted a positive learning culture within the school community by modeling respect, empathy, and professionalism at all times.
- Contributed to the planning and execution of extracurricular activities that enriched students'' educational experiences outside the classroom setting.
- Communicated regularly with parents and guardians about student achievements and areas of improvement, fostering strong partnerships.
- Implemented behavior management techniques to maintain a positive and focused learning environment.
- Completed clerical duties such as photocopying, typing and document filing to assist faculty throughout each workday.
- Provided one-on-one support to students struggling with specific subjects or concepts, leading to increased comprehension.
- Coordinated with other Learning Support Assistants to share resources and best practices, improving overall effectiveness of the team.
- Carefully established expectations and professional relationships with students to enhance independence and knowledge.
- Assisted in the implementation of classroom accommodations, such as visual aids or modified materials, to better support students with diverse learning needs.
- Assisted in maintaining accurate records of student attendance, grades, and progress reports for data-driven decision making.
- Provided supervision and guidance during school-sponsored events, ensuring a safe and enjoyable experience for all participants.
- Managed small groups of students during class activities, enabling more personalized instruction from the teacher.
- Participated in professional development activities to stay current on educational trends and enhance skills as a Learning Support Assistant.
- Assisted students with disabilities in completing assignments, resulting in improved academic performance.
- Served as a liaison between special education staff members and general education teachers, fostering collaboration and understanding of student needs.
- Studied and implemented various strategies in each classroom to meet needs of each student.
- Complied with policies regarding mandatory reporting, confidentiality, and data protection.
Acting Supervisor (CSO3)
School Cleaning Services, Education Directorate
12.2024 - 02.2025
- Oversaw daily operations of the school cleaning activities in the South Weston network, ensuring smooth workflow and timely completion of cleaning tasks.
- Managed approximately 40 incoming calls, emails and test messages every day from cleaners, operation managers (coordinators), Business Managers, and other stakeholders.
- Improved client satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Managed diverse team, promoting an inclusive work environment
- Delivering cleaning supplies and equipment to the schools
- Conducted test and tagging of the cleaning equipment
- Conducted Holiday Cleaning Checklists in the Safety culture application
- Reported any issues or concerns to managers through safety culture
- Maintained high safety standards to ensure secure workplace for cleaners, staff and students
- Conducted monthly meetings with the School Business Managers and BSOs
- Improved client (BM, BSO and teaching staff) satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for cleaners.
- Resolved conflicts among cleaners promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by conducting toolbox talks on relevant topics and encouraging open dialogue among all members.
Cleaning Services Officer 2
Education Directorate
07.2021 - Current
- Working as a team during holiday cleaning
- Perform general cleaning (vacuuming, mopping, dusting, and cleaning bathrooms)
- Ensuring the cleaning activities are delivered in compliance with Work Health and Safety laws
- Covid-cleaning of schools including table and touch points cleaning (disinfect high touch areas such as doorknobs, light switches, toilet handles, faucet, and taps) in schools
- Ensuring overall security of the school buildings (locking the doors after finish cleaning and alarming sites after shifts)
- Perform any other tasks as required by th Supervisor/Manger
Reporter
Kuensel Corporation Limited
11.2014 - 01.2020
- Company Overview: Thimphu, Bhutan
- Interviewing news sources to collect facts for the news articles
- Assisting editor plan the daily issue
- Analyzing data for news articles to be published
- Writing news reports and feature stories for the daily newspaper
- Proofreading the news articles to be published
- Writing for the newspaper’s website and social media pages regularly
- Taking pictures and videos and upload on the newspaper’s website and social media pages
- Planning important coverage and cover national, regional and international events and significant meetings for the newspaper
- Grooming younger reporters in the newsroom on different communication, interview skills to help gather information
- Thimphu, Bhutan
Education
Certificate IV - School Based Education Support
Canberra Institute of Technology
06.2024
Master of Communication -
University of Canberra
ACT11.2021
Bachelor of Business Administration -
Gaeddu College of Business Studies
Gedu, Chukha, Bhutan01.2012
Skills
- Excellent communication skills
- Ability to work in a deadline-driven environment
- Interpersonal skills
- Student support
- Customer service
- Organizational skills
- Effective multitasking
- High-level administrative skills
- Computer literate (Sentral, MS Office Applications, G-Suite applications, SPSS)
- Highly adaptable and a fast learner
- Teamwork and collaboration
- Report writing, researching, and storytelling skills
Personalvalues
- Highly self-motivated
- Hardworking
- Highly adaptable
- Mobile
- Optimistic
- Team player
- Productive with solid work ethics
- Enthusiastic
References
Stavroula Lourandos
Business Manager
Ainslie School
Phone: 6142 3060
Email: Stavroula.Lourandos@ed.act.edu.au
Leesa Frame
A/g Office Manager
Ainslie School
Phone: 6142 3060
Email: Leesa.Frame@ed.act.edu.au
Timeline
Front Office Administrator
Ainslie School
03.2025 - 05.2025
Acting Supervisor (CSO3)
School Cleaning Services, Education Directorate
12.2024 - 02.2025
Learning Support Assistant
ACT Education
02.2024 - Current
Cleaning Services Officer 2
Education Directorate
07.2021 - Current
Reporter
Kuensel Corporation Limited
11.2014 - 01.2020
Certificate IV - School Based Education Support
Canberra Institute of Technology
Master of Communication -
University of Canberra
Bachelor of Business Administration -
Gaeddu College of Business Studies
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