DECHEN WANGMO
Maylands,WA
Summary
A dedicated service provider and a supervisor with an in-depth background in Hotel Management. Works effectively at both national and international level to maintain principles of services for the better performance of industries. Successful at performing the duties effectively and satisfactorily to fulfill the needs of the guests and the organization. A competent employee with proven knowledge of wide-ranging knowledge in Hotel Management. Delivers top-notch services to satisfy customers at both national and international level.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Deli Assistant
Tucker Fresh IGA
Piara Waters, WA
03.2024 - Current
- Assisted customers in selecting deli products, ensuring satisfaction and enhancing shopping experience.
- Operated slicing machines and scales accurately to prepare high-quality meats and cheeses.
- Maintained cleanliness and organization of deli counter, adhering to food safety regulations.
- Collaborated with team members to optimize inventory management and product availability.
Front Office Supervisor
Tashi Namgay Resort
Bhutan
02.2019 - 12.2023
- Implemented training programs for new staff, improving overall customer service skills.
- Developed and maintained efficient scheduling systems for front desk personnel.
- Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
- Maintained accurate financial records, including daily reports on sales transactions, cash drawer balances, and room charges.
- Achieved high-quality service by maintaining open communication channels among team members.
- Monitored occupancy rates to maximize revenue while maintaining exceptional guest experience.
Front Office Staff
Tashi Namgay Resort
Paro
03.2016 - 01.2019
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Provided exceptional customer service by addressing guest inquiries and resolving issues efficiently.
- Trained new front office staff on procedures and best practices for guest interaction.
- Implemented process improvements that reduced wait times during peak check-in hours effectively.
- Oversaw daily front office activities, mentoring junior staff to uphold quality standards.
- Processed payments efficiently, ensuring accurate billing records and minimizing discrepancies.
Industrial Training at Front Office and Housekeeping
Le Meridian Thimphu
Thimphu
01.2016 - 02.2016
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Paid attention to detail while completing assignments.
Education
Certificate IV - Rooms Division (front Office and House Keeping)
Bongde Institute of Hospitality And Tourism
Paro, Bhutan01-2015
Certificate - Barista
Royal Institute For Tourism And Hospitality
Thimphu, Bhutan06-2023
Skills
- Creative designs
- Standardized testing
- Event Management
- Discussion facilitation
- Microsoft Office
- Written and Spoken communication
- Task prioritization
- Team Work
- Leadership
- Time Management
Certification
- 2015: Certificate in Rooms Division (Front Office and Housekeeping), by Bhutan learning Exchange foundation (Netherland/ Switzerland)
- 13th November to 15th November 2022: Mobility of youth workers (Green Entrepreneurship and Local Culture)
- 20th June to 24th July 2023: Certificate in Barista training
Language competency
Dzongkha: Read and Write
English: Read and Write
Tsangla: Speak
Lhotsam Kha: Understand and Speak
Hindi: Understand
Timeline
Deli Assistant
Tucker Fresh IGA
03.2024 - Current
Front Office Supervisor
Tashi Namgay Resort
02.2019 - 12.2023
Front Office Staff
Tashi Namgay Resort
03.2016 - 01.2019
Industrial Training at Front Office and Housekeeping
Le Meridian Thimphu
01.2016 - 02.2016
Certificate IV - Rooms Division (front Office and House Keeping)
Bongde Institute of Hospitality And Tourism
Certificate - Barista
Royal Institute For Tourism And Hospitality