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  With a year and a half of experience in IT, I am now looking to expand my skills and knowledge through an apprenticeship starting in September (or possibly earlier).
  This opportunity will not only enhance my technical skills but also provide me with a formal qualification to showcase them.
  A primary life goal is to become involved in large-scale IT operations that contribute to the development of human infrastructure, with a particular focus on machinery and operations for space exploration - albeit a long way off!
  I have been determined to pursue a career in the space industry from a young age, a passion that was further ignited during my time at Hockerill.
  The International Baccalaureate program played a key role in guiding me toward this path, as it offered a diverse range of subjects that helped clarify my interests and aspirations.
  Throughout my time at ITVET, I have built a strong foundation in network configuration, database management, and IT troubleshooting.
  I am familiar with Microsoft Azure, Active Directory, Microsoft 365 administration, and port checking. Additionally, ITVET has provided me with valuable insights and training (such as MS-900 and AZ-900) into how IT systems drive business operations and enable organizational autonomy.
  I am excited to take the next step in my career, bringing my experience and passion for IT to a role that contributes to the growth and efficiency of a business.



College student currently at Bowie State University, former Service Desk Agent with 1 year of diverse IT service experience for various hardware and software platforms. Tech-savvy computer expert with passion for teamwork and helping others while adapting to unexpected challenges. Committed to keeping abreast of new technologies and proven at uncovering new, timesaving solutions to common service issues.

 Enthusiastic individual with a knack for resolving technical issues quickly and enhancing user satisfaction. Excel at troubleshooting and streamlining support processes to reduce downtime. Recognised for improving team efficiency through collaborative problem-solving and proactive support. 

Highly energetic, motivated and positive employee with over 23 years of analytical, people, and management experience. Successfully managed multiple locations as a system administrator and site lead. Successfully managed a specialized remote support help-desk engineering team that supported Asia and North America. I take great pride in working with my managers, peers, and customers to ensure at the highest level of professionalism. At Hewlett Packard and Electronic Data Systems, I worked directly with government officials from the United States and Singapore to gain a complete understanding of their needs, analyze the best approach to reach those goals, and lead teams of professionals that successfully delivered on behalf of the client. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Declan Bannerman

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Service Desk Agent

Store Team Member

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Bachelor of Computer Science -

Diploma of Information Technology - (Cybersecurity)

Certificate IV in Information Technology - (Networking)

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Service Desk Agent

Store Team Member

Bachelor of Computer Science -

Diploma of Information Technology - (Cybersecurity)

Certificate IV in Information Technology - (Networking)

Higher School Certificate -

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