Declan Elliott
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Roast & Toast Carvery
06.2023 - 02.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
Labourer
Damon Construction
02.2022 - 05.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Christmas Casual Retail Assistant
Michael Hill Jewellers
11.2021 - 01.2022
- Assisted with opening and closing procedures, ensuring that the store was ready for business each day of the busy holiday season.
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Greeted customers warmly upon entering the store, fostering a welcoming atmosphere conducive to sales success.
- Collaborated with team members to meet daily sales targets and provide outstanding customer experiences.
Christmas Casual Retail Assistant
Michael Hill Jewellers
11.2020 - 01.2021
Education
High School Diploma -
Flagstone State Community College
Jimboomba, QLD11.2019
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
- Customer Relations
- Money handling abilities
- Payment Processing
Timeline
Customer Service Representative
Roast & Toast Carvery
06.2023 - 02.2024
Labourer
Damon Construction
02.2022 - 05.2023
Christmas Casual Retail Assistant
Michael Hill Jewellers
11.2021 - 01.2022
Christmas Casual Retail Assistant
Michael Hill Jewellers
11.2020 - 01.2021
High School Diploma -
Flagstone State Community College
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