Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Declan Grace

Adelaide,SA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Also had experience as a Telemarketer making cold calls. Results-driven, energetic with improving time management abilities. Familiar with auto-dialing software. Specializes in maintaining contact with customers using rebuttals and resolving inquiries. Skilled Worker learns new processes quickly and adapts to customer and company needs. Hardworking, focused and diligent with good people and problem-solving abilities. Enjoys building relationships with fellow colleagues and customers.

Overview

5
5
years of professional experience

Work History

Delivery Driver

FieldQuip
01.2023 - 06.2023
  • Completed on-time deliveries and pick-ups by choosing best and most efficient routes.
  • Delivered required packages to customer worksites.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Inspected load security and checked for damages.

Excavator Operator

RAM Equipment
01.2019 - 05.2023
  • Loaded and unloaded smaller machines on trailers for customers dropping off.
  • Drove construction equipment to place for servicing or off-hiring.
  • Coordinated machine actions with other crew member activities by positioning and moving machinery to necessary locations.
  • Dug ditches and trenches using trench rollers, rammers and shovels for small-scale excavations.

Heavy Machine Operator

RAM Equipment
01.2018 - 05.2023
  • Inspected, cleaned, and performed operator level maintenance on equipment in accordance with standards.

Yard Maintenance Worker

RAM Equipment
01.2018 - 05.2023
  • Cleaned the yard
  • Collected and removed debris.
  • Demonstrated skilled use and maintenance of equipment.
  • Checked equipment for safety and functionality before operating.

Telemarketer

LumbaJak
01.2022 - 10.2022
  • Completed daily cold calling and outreach to build sales pipeline.
  • Recorded and updated customer information in online systems.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Completed daily and weekly sales reporting using assigned tools.

Customer Service Representative

LumbaJak
01.2022 - 10.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.

Wood Stacker

LumbaJak
06.2022 - 07.2022
  • Lifted, moved and handled various building materials throughout yard using Avant machine.
  • Maintained appearance of yard and racks by disposing of trash and debris and keeping stock organized.
  • Loaded split red-gum into storage crates and facilities.
  • Worked during holidays to meet needs of business.
  • Built loads and loaded trucks for outbound delivery.

Education

OneSchool Global
Adelaide
10.2023

Skills

  • Email Etiquette
  • Safe Work Practices
  • Active Listening
  • Consumer Behavior
  • Promotional Support
  • Secure Loads
  • Bookkeeping Principles
  • Ledger and Journal Entries

Additional Information

Year 11 & 12 Student Leadership Role (SLT)


This was a fantastic learning opportunity about the pressures and extra work behind the scenes while also fast-tracking the journey to becoming a leader in a team environment and taking on further responsibility.


Timeline

Delivery Driver

FieldQuip
01.2023 - 06.2023

Wood Stacker

LumbaJak
06.2022 - 07.2022

Telemarketer

LumbaJak
01.2022 - 10.2022

Customer Service Representative

LumbaJak
01.2022 - 10.2022

Excavator Operator

RAM Equipment
01.2019 - 05.2023

Heavy Machine Operator

RAM Equipment
01.2018 - 05.2023

Yard Maintenance Worker

RAM Equipment
01.2018 - 05.2023

OneSchool Global

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Declan Grace