Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Declan O'Donnell

Maitland,NSW

Summary

A motivated employee able and eager to work efficiently with others or independently.


Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating sales, organizing stock and inventory data, and collecting messages to facilitate efficient communication. Positive and upbeat with strong relationship-building abilities.


Equipped with various sales and reception skills, as well as extensive customer service experience. Familiar with fast-paced, high-stress environments which require multitasking, teamwork, and personnel management.


Approaching 3 years of experience in a specialist role which calls for the safe use of power tools and ladders, as well as training and advising other employees in these practices.


Certified with CPR, First Aid, and Basic Emergency Life Support. Also hold a NSW Working With Children Check. Able and willing to attain further certification when engaging in new roles and industries.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Receptionist

Pulse Climbing Pty Ltd
12.2023 - Current

Role focused heavily on reception and face-to-face customer service:

  • Resolved customer problems and complaints, responded to inquiries from callers seeking information.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.


Requires a proficiency in handling of cash and digital transactions, sales, and data entry:

  • Handled cash transactions and maintained sales and payments records accurately. Processed payments and returns with accuracy and efficiency.


Encompasses specialty roles involving the safe use and management of power tools and ladders. Also trained and obligated to provide First Aid in this role.

Junior Receptionist

Pulse Climbing Pty Ltd
12.2021 - 12.2023

Role was primarily concerned with customer relations and service, including sales:

  • Presented, rotated and date-checked products to maintain company freshness standards. Updated stock displays as needed.


This role also called for cleaning abilities and services:

  • Cleaned staff and customer bathrooms/toilets/showers. Emptied trashcans and transported waste to collection areas.
  • Handled equipment and chemicals properly and with caution.

Education

High School Diploma -

Maitland Grossmann High School
East Maitland, NSW
2023

Skills

Reception

Customer Service

Multitasking

Computer Literacy

Stocktake / Inventory Control

Phone Support / Phone Etiquette

Staff Development

Employee Relations

Proficiency in Microsoft Office and its alternatives

Child Welfare

Certification

NSW Working With Children Check:

  • Declan Cashel Peter O'Donnell
  • WWC2836654E
  • Expiry Date - 05/03/2029


HLTAID009 Provide Cardiopulmonary Resuscitation

HLTAID011 Provide First Aid

HLTAID010 Provide Basic Emergency Life Support

  • Completed 22 Dec 2023

Timeline

Receptionist

Pulse Climbing Pty Ltd
12.2023 - Current

Junior Receptionist

Pulse Climbing Pty Ltd
12.2021 - 12.2023

High School Diploma -

Maitland Grossmann High School
Declan O'Donnell