Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
4
4
years of professional experience
Work History
Crew Trainer
McDonalds
Brisbane, QLD
05.2021 - Current
Led by example, upholding company policies and exemplifying desired behaviors.
Ensured that all safety protocols were followed during training sessions.
Monitored, evaluated and recorded training activities or program effectiveness.
Assessed trainee competencies, certifying those ready for customer interaction.
Collaborated with other trainers to develop effective methods for teaching new concepts.
Maintained detailed records of training sessions and participant progress.
Delivered group and individual needs-based training to personnel.
Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
Utilized feedback to continuously improve training methods and content.
Facilitated conflict resolution exercises to promote a positive work environment.
Encouraged open communication between trainees and management throughout the learning process.
Documented performance, safety and customer service needs to improve operations.