Summary
Overview
Work History
Education
Skills
Timeline
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Declan Wilkinson

Paddington,Australia

Summary

Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.

Overview

8
8
years of professional experience

Work History

Shift Manager

Merlo Coffee
01.2017 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Improved beverage consistency across shifts by implementing standardized recipes and techniques for all baristas.
  • Fostered a positive work environment through team building exercises and clear communication.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.

Education

BBA - Economics

Queensland University of Technology
Brisbane, QLD
12.2023

Skills

  • Cash Handling
  • Decision-Making
  • Customer service focus
  • Employee Training
  • Accurate money handling
  • Documentation And Reporting
  • Flexible Schedule

Timeline

Shift Manager

Merlo Coffee
01.2017 - Current

BBA - Economics

Queensland University of Technology

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Declan Wilkinson