Dee Bonello
ESSENDON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Event Worker
Hoban Recruitment Agency
01.2021 - Current
- Provided exemplary customer service to event attendees, addressing concerns promptly and professionally as they arose.
- Directed and supervised event staff volunteers to maintain seamless event operations.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Coordinated with coworkers to help customers, achieving efficient operations and high customer satisfaction.
- Maintained and distributed information for functions and events.
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Merchandiser
Mondelez International
02.2017 - 09.2019
- Developed themes, props and lighting for merchandise displays.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Coordinated special events or promotions within the store environment, creating excitement around featured products or limited-time offers.
- Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
- Presented store update suggestions and layouts to management and stakeholders.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Inspected merchandise for quality and arranged proper display location on floor.
- Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
- Arranged consistent shelves, bins, and racks at 6 locations by following established planograms.
- Proposed new ideas and concepts to enhance merchandise displays.
- Used props and lighting to enhance appearance and visibility of displays.
- Updated pricing and signage to complete product displays and educate customers.
- Increased brand visibility by designing eye-catching window displays that highlighted new products and seasonal trends.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Utilized paper, fabric and props to create displays.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Worked well in a team setting, providing support and guidance.
- Gained extensive knowledge in data entry, analysis and reporting.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Resolved problems, improved operations and provided exceptional service.
Owner /Operator Manager
Coverall Cleaning Concepts
01.2009 - 01.2016
- Trained and guided team members to maintain high productivity and performance metrics.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and motivated employees to perform daily business functions.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Assisted in recruiting, hiring and training of team members.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Conducted presentations to potential Franchisees with the goal of selling a franchise
- Managed day-to-day business operations.
Education
No Degree - Certificate IV Leisure And Lifestyle
Aged Care Training Services
Melbourne, VIC02.2024
Skills
- Strong Work Ethic
- Game troubleshooting
- Ticket verification
- Upselling expertise
- Emergency Response
- Customer Service Management
- Punctual and Dependable
- Sales experience
- Customer Service
- Cash Register Operation
- Attention to Detail
- Ticket Collection
- Activity Supervision
- Active Listening
- Friendly, Positive Attitude
- Multitasking Abilities
- Organization
- Calm Under Pressure
- Fluent in Maltese
Timeline
Event Worker
Hoban Recruitment Agency
01.2021 - Current
Merchandiser
Mondelez International
02.2017 - 09.2019
Owner /Operator Manager
Coverall Cleaning Concepts
01.2009 - 01.2016
No Degree - Certificate IV Leisure And Lifestyle
Aged Care Training Services
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