Dee Duncan
Brisbane,QLD
Summary
Seasoned transformation executive with a track record of visionary leadership and strategic execution. Spearheaded several global digital transformations, achieving significant customer and employee satisfaction improvements. Skilled in operational excellence and innovation, adept at driving business turnarounds and managing complex projects. Demonstrated excellence in negotiating and creative problem-solving, ensuring sustainable growth and digital readiness.
Overview
22
22
years of professional experience
Work History
VP & GM Strategic Enterprise Transformation
Ecolab
Brisbane, QLD
09.2023 - Current
- Currently, I am leading the development of a global LMS platform for our customers. Strategy includes, but is not limited to, free and paid models, lead generation, varying levels of access, providing a seamless interaction between other platforms, and creating an exceptional online and offline experience.
- Initiated local automation solutions across the purchase-to-pay process and for supply chain invoicing. The solutions are now adopted globally.
- Significant optimizations for our sales teams, with automation in route and territory planning, CRM improvements, business intelligence tools, etc.
- Substantial savings were achieved with newly designed hardware to support the rollout of software solutions in the industrial sector.
- Reimagined the traditional service model with simple, but highly effective digital solutions that I had customized using consumer-oriented social media tools. This was a significant strategy change for a very conservative 100-year-old manufacturing company, and it has been rolled out globally. This new model encourages self-help, then remote service as the primary pathways for assistance, vs. face-to-face being the default method.
- Ecolab has launched & acquired new SaaS platforms over the last two years, and my role has included supporting the successful trials and rollouts. I am also the key lead in determining the new digital roles required as we scale. E.g., Customer Success Managers. Implementation teams and Digital Sales Accelerators.
VP & GM Institutional
Ecolab
Sydney, NSW
10.2019 - 09.2023
- Complete business turnaround with full P&L responsibility, and a senior leadership team. From years of declining growth, dissatisfied customers, and low employee morale, to consistent quarterly growth, a 40-point NPS improvement, and a stable-performing team. When I handed over the division, they were the most digitally ready of their local peers, and well advanced versus other global divisions.
- Provided organizational leadership within the international markets, and collaborated with executive partners to establish long-term goals, strategies, and company policies.
Head of Operations - Sales
GlaxoSmithKline Pharmaceuticals
Sydney, NSW
05.2016 - 09.2019
- Lead the business intelligence strategy and execution thereof for AP. Worked with key external partners, such as Cognizant, to build new software solutions that would ingest big data, create rich data maps, and enable powerful storytelling in the visualization.
- Started a successful e-commerce team and trialed initiatives in China with a key retailer.
- Partnered with the sales and marketing leadership teams to deliver efficiencies and improve customer and consumer experiences across retail and B2B.
ANZ Senior Sales Operations Lead
Unilever
Sydney, NSW
10.2013 - 12.2016
- Developed strategic plans and drove execution to achieve double-digit growth year on year.
- Established a successful inside sales team.
National Sales Manager
Unilever ANZ & South Africa
Sydney, NSW
01.2009 - 09.2013
- Lead teams of over 50 through continuous top- and bottom-line growth.
- Leadership was recognized, and I was promoted to a more senior position in ANZ.
National Sales Capability Manager
Unilever South Africa
Durban, KZN
04.2007 - 12.2008
- Promoted to National Sales Manager after demonstrating significant ROI improvements in less than a year, upskilling both sales and marketing teams, and transforming how we go to market.
Senior Brand Manager
Unilever South Africa
Durban, KZN
03.2003 - 03.2007
- Promoted to the National Sales Capability Manager after demonstrating significant brand growth as a result of both excellent marketing strategies, but more importantly, the ability to engage and equip the sales teams for success.
Education
Bachelor of Science - Food Science
Durban University of Technology
South Africa12-2000
Skills
- Operational Excellence
- Visionary leadership
- Complex team & project management
- Strategic Execution
- Business turnaround
- Risk management and compliance
- Creative solutionist
- Customer and Employee Experiences
- Negotiating and Influencing
- Innovation
Timeline
VP & GM Strategic Enterprise Transformation
Ecolab
09.2023 - Current
VP & GM Institutional
Ecolab
10.2019 - 09.2023
Head of Operations - Sales
GlaxoSmithKline Pharmaceuticals
05.2016 - 09.2019
ANZ Senior Sales Operations Lead
Unilever
10.2013 - 12.2016
National Sales Manager
Unilever ANZ & South Africa
01.2009 - 09.2013
National Sales Capability Manager
Unilever South Africa
04.2007 - 12.2008
Senior Brand Manager
Unilever South Africa
03.2003 - 03.2007
Bachelor of Science - Food Science
Durban University of Technology
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