Dee Feeley
Melbourne
Summary
Business professional with a keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
23
23
years of professional experience
Work History
Senior Executive
JustCo
02.2023 - 08.2024
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained an organized reception area, creating a welcoming atmosphere for clients and visitors.
Workplace Coordinator
Hub Australia
01.2022 - 01.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Looking after700 members including three floors at our biggest location at Flinders Street.
- Hosting events.
- Using Zendesk to log maintenance tickets.
- Managing building and Salto passes.
- Maintaining stock levels - Kitchen supplies, stationery, and general office equipment.
- The first point of call for AV / Meeting room set ups.
- Coordinate with external contractors/ building management.
- The face for the community and the go to person for any issues.
- Coordinate with the cleaners regarding any problems that arise.
- Building and fostering relationships throughout the community.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Head Concierge
Altitude Cowork
01.2021 - 01.2022
- Being the face of Altitude by greeting clients, members, and visitors.
- Opening and closing down of the office each day (coffee machine, dishwasher, and pack down of meeting rooms.)
- Managing building passes including Salto.
- Ability to work across various programs including: Canva, Office RnD, Salto, Dexus, Hubspot, Trello, and Microsoft Office Suite.
- Handling deliveries, including logging and securely storing deliveries, as well as accurately providing guests with information regarding mail/courier services (i.e., pickup times/locations, etc.)
- Maintaining stock levels – Kitchen supplies, stationery, and general office equipment.
- Booking external / internal meeting rooms, setting up meeting rooms with av equipment and organising catering.
- Organinsing weekly events including wellness, collaboration/ networking and social.
- Maintained up-to-date knowledge of local attractions, events, and services to provide accurate information to guests.
- Implemented member feedback system, leading to continuous improvement in service quality.
- Organised special events for members, creating memorable experiences and garnering repeat business.
- Trained and mentored new staff, resulting in a knowledgeable and cohesive team.
- Developed partnerships with local operators, broadening available activities for members.
- Created welcoming and comfortable environment for members.
Customer Service Officer
Vic Roads
01.2020 - 01.2020
- Deliver registration and licensing services around our customers' needs in a dynamic environment, over the counter, face-to-face, telephone, and writing, by established policies and procedures, work instructions, and guidelines, in a professional, timely and courteous manner.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Resolve customer inquiries promptly.
- Effectively resolve customer complaints and escalate to supervisor where required.
- Exercise judgment to suggest improvements to customer service delivery processes and tools and support corporate change initiatives.
- Work collaboratively as an influential team member to achieve critical team and individual performance targets, supporting and participating in team activities, and assisting in meeting team objectives.
- Using software such as DLS, VRIS, Language loop, V-Net, and CIS to access client confidential information/ general information.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
Staffing Manager
Test Drive
01.2019 - 01.2020
- Recruitment of event staff for Sydney, Canberra, Adelaide, and Perth.
- Coordinated diverse temporary staffing assignments, ensuring seamless onboarding and integration processes for new hires.
- Provided exceptional customer service to both clients and candidates throughout the entire placement process by maintaining timely communication channels at all stages of engagement.
- Creating and implementing a training and induction program.
- Rostering / Staff allocation.
- Leadership, coaching, mentoring & development
- Event implementation from bump in, to bump out.
- Event day staff coordination (attending and resolving any issues or cancellations)
- Deliver simultaneous / back to back events when required
- Foreseeing and prevention of any potential problems at the event
- Established strong rapport with colleges, universities, and trade schools to facilitate mutually beneficial partnerships that promoted talent acquisition initiatives within targeted demographics.
- Optimised job postings for maximum visibility on various job boards, social media platforms, and professional networks.
- Conducted comprehensive candidate interviews to assess skills, qualifications, and cultural fit for each role, leading to higher employee retention rates.
- Increased placement success rates by establishing strong relationships with both clients and candidates, ensuring thorough understanding of needs and expectations.
- Enhanced client satisfaction and loyalty by developing and implementing comprehensive staffing solutions tailored to individual client needs.
Events/ Promotions Team
KIIS FM
01.2018 - 01.2019
- Maintained a professional appearance while representing clients'' brands, fostering credibility and trust among consumers.
- Implemented innovative approaches to increase visibility and memorability of brands at industry expos and trade shows.
- Demonstrated exceptional communication skills while representing brands at various promotional venues.
- Provided valuable feedback regarding the effectiveness of various promotional tactics to inform future strategy development.
- Streamlined event setup process, ensuring timely and efficient execution of promotions.
- Delivered exceptional results under tight deadlines by remaining focused on objectives and adapting quickly to changing circumstances.
- Proactively identified opportunities for cross-promotion with other brands or businesses, resulting in mutually beneficial partnerships.
- Developed strong relationships with field units, fostering trust and cooperation in high-stress scenarios.
- Established a reputation for reliability and dependability by consistently demonstrating a strong work ethic, punctuality, and attention to detail.
- Supported station-wide initiatives such as fundraising drives or awareness campaigns through targeted on-air messaging.
Staffing and Activations Coordinator
Sivesenses
01.2015 - 01.2018
- Implementing and managing National Field Staff pre, during, and post-campaign, including bump in and bump out
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Ongoing staff feedback / incentives / resource management / conflict resolution
- Being available after hours at times for session inquiries, changes, replacements, etc
- Working with Operations to manage state field and staff asset distribution
- On-going quality management of the teams in Victoria, Sydney, and Queensland.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Boosted team morale and productivity by organising team-building activities and maintaining open-door policy for feedback and concerns.
- Enhanced team communication by implementing weekly coordination meetings and detailed project update emails.
- Developed comprehensive training materials for new staff, leading to quicker onboarding and higher initial productivity levels.
- Increased client satisfaction by facilitating clear and consistent communication between project teams and stakeholders.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Administration Officer
Department of Communities
01.2011 - 01.2014
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Responding to inquiries and requests, organising electronic and hard copy files.
- Managing meetings, including taking detailed minutes, setting up, and organising catering.
- Supported department heads through conducting research, filing, and managing various administrative tasks efficiently.
- Maintained high levels of organisation within the office space through regular supply inventory checks and proactive restocking efforts.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Received packages and mail at front desk and dispersed to correct employees.
- Performed administrative tasks such as filing paperwork, updating databases, and organising documentation for easy access by team members.
- Upheld strict confidentiality of sensitive guest information as required by company policies and data protection regulations.
Manager
McDonald's
01.2002 - 01.2013
- Worked effectively in fast-paced environments.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
- Executing the high-quality service and maintaining a clean and tidy store
- Cross-trained existing employees to maximise team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organisation.
- Performed general cleaning by sweeping and mopping floors, cleaning the dining room and emptying rubbish bins.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
- Greeted guests with friendly and professional acknowledgment to build rapport.
Education
Bachelor of Arts - New Media Arts - Photography And Graphic Design
James Cook University
QLDSkills
- Operations
- Running events
- Customer and client relations
- Office management
- Brand awareness
- Phone handling
- Staff management
Timeline
Senior Executive
JustCo
02.2023 - 08.2024
Workplace Coordinator
Hub Australia
01.2022 - 01.2023
Head Concierge
Altitude Cowork
01.2021 - 01.2022
Customer Service Officer
Vic Roads
01.2020 - 01.2020
Staffing Manager
Test Drive
01.2019 - 01.2020
Events/ Promotions Team
KIIS FM
01.2018 - 01.2019
Staffing and Activations Coordinator
Sivesenses
01.2015 - 01.2018
Administration Officer
Department of Communities
01.2011 - 01.2014
Manager
McDonald's
01.2002 - 01.2013
Bachelor of Arts - New Media Arts - Photography And Graphic Design
James Cook University
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